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Mercure Кан Центр Порт-де-Плезанс 4 звезды

Примечание: отзывы клиентов 4.3/5 Отзывов: 4 072

сертифицированный отель ALLSAFE

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Номер 1

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Как это работает?
+ 9 Услуги

Особенности отеля

  • Сертификация ALLSAFE от Bureau Veritas

  • С воскресенья по четверг можно заказать свежеприготовленные домашние блюда прямо в номер

  • Отель располагает небольшими частными залами для коворкинга или личных встреч.

  • Отличный оптоволоконный WIFI

  • Охраняемая частная автостоянка со станциями зарядки электромобилей

Услуги в отеле и поблизости

Заезд с 12h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животными Платные услуги
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Подзарядка электромобилей
  • Прачечная
  • Парикмахерская
  • Носильщик Платные услуги
Питание
  • Завтрак Платные услуги
  • Бар (-ы): 1
  • Обслуживание в номере
Развлечения и отдых
  • Фитнес-центр
  • Другие возможности для занятий спортом
Бизнес-услуги
  • Конференц-зал (-ы): 17
  • Конференц-отель
  • Заказ услуг печати/копирования

Расположение отеля

Mercure Кан Центр Порт-де-Плезанс

1 rue de Courtonne
CS 43086
CAEN CEDEX 2
14000 кан
франция

Телефон: +33231472424

Факс: (+33)2/31474388

Заезд с 12h00

Выезд до 12h00

  • Railways station :  All Tour Leroy

  • На самолете

    CAEN CARPIQUET На расстоянии 10 км / 6,21 миль

  • На самолете

    PARIS ORLY На расстоянии 250 км / 155,34 миль

  • На самолете

    ROISSY CDG На расстоянии 280 км / 174 миль

  • На корабле

    BRITANNY FERRIES На расстоянии 12 км / 7,46 миль

  • На корабле

    OUISTREHAM На расстоянии 15 км / 9,38 миль

  • На вертолете

    CAEN CARPIQUET На расстоянии 10 км / 6,25 миль

  • На поезде

    CAEN На расстоянии 2 км / 1,24 миль

GPS:49.184151, -0.355551

Наши номера

Остановитесь в стандартном номере с видом на море или с более спокойным видом на террасу, или в номере Privilege с расширенным набором услуг.

Наши бары и рестораны

BAR LOUNGE

В нашем баре Le Between гостей ждет приятная атмосфера и вид на порт, а также фотогалерея, которая позволит познакомиться с городскими пейзажами. Оцените нашу винную карту Grands Vins Mercure и отдохните на большом диване или в удобном кресле

Недоговорная фотография

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 17

  • Максимальный размер: 450 м²

  • Максимальная вместимость: 450 человек

  • Максимальная вместимость банкетного зала: 450 человек

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Отзывы наших гостей о
Mercure Кан Центр Порт-де-Плезанс

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.3/5

Отзывов: 4 072

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 993

Excellent city centre hotel

Примечание: Tripadvisor 5.0/5

Stephen P Solo travel - 05/11/2019 Реальные отзывы TripAdvisor

One night stay in the city centre met all my expectations. As ever with Mercure hotels, a warm welcome was received along with the voucher for my welcome drink. The bedroom was spacious and the bed was very comfortable. Breakfast buffet style was again excellent. Underground car parking (12 euros) ensured no worries about my car. I will return to this hotel

Good day Monsieur, Thank you so much for your feedback. It is a pleasure to read you and to welcome you again soon! Regards, Juliette

Very helpful staff and a great location

Примечание: Tripadvisor 4.0/5

DublinF247 Family - 15/08/2019 Реальные отзывы TripAdvisor

We were arriving late so called ahead to ask about restaurant closure times, parking, etc. and got all the information we needed from a very polite and cheerful lady from Chicago, which gave me a welcome break from trying my holiday French. We missed the restaurant, but had a very nice bottle of St Emilion from the bar. The hotel is in an excellent location, but felt more functional than luxurious. However it was very well priced and we had a complimentary mini-bar, dressing gowns, etc., which were nice.

Good day! Thank you so much for your comment. My colleagues, especially our cheerful lady from Chicago, Amy, and I were very pleased to read you. Hope you enjoyed your french holidays! Regards, Juliette

NICE TO BE BACK AGAIN

Примечание: Tripadvisor 5.0/5

JAMES L Couples - 21/02/2019 Реальные отзывы TripAdvisor

We stay at this hotel regularly and always look forward to our visits. The hotel is very comfortable and has very good parking facilities. The staff are always very welcoming and really care about their guests. Location is great for the town centre and many good places to eat.

Mercure hotel not up to the standard

Примечание: Tripadvisor 3.0/5

jpcharland1957 Couples - 08/10/2018 Реальные отзывы TripAdvisor

Had a pleasant stay in Caen. Hotel amenities were not up to the standard of this type of hotel and I stayed in many Mercure and Novotel hotels as I am a holder of an Accor hotel membership card. The wi-fi in the hotel did not work from Friday to Sunday inclusively. I made the comment to the front desk and was reassured that they were working on it. I overheard other patrons inquiring too about this situation. One of the reading lamps next to the bed was missing a light bulb. I mentioned it too to the reception and was told that they did not have any with them and they did not have technical services over the weekend (to replace a light bulb !!??) to assist. I was asked if this was critical for my stay, what a strange question without an ounce of excuse offered. In fact, the same reply about the faulty wifi to patrons in the hotel was most likely a lie so staff would not have to offer excuses for this situation. Lastly, the shower was leaking and we ended up with water on the floor, so much for quality control in the rooms, there is a need for better technical team in this hotel. So, overall, no excuses, no compensation for all these issues, this is a strange way to make a member feel welcomed in the hotel.

Good hotel in Caen

Примечание: Tripadvisor 4.0/5

CharleyG Couples - 09/06/2018 Реальные отзывы TripAdvisor

Good location in Caen. The safe in the room was broken with the door wide open and it had been drilled. When we told the staff about it they seemed unaware and said since it was a weekend it couldn't be fixed.

Comfortable stay

Примечание: Tripadvisor 4.0/5

180SnowWight Couples - 02/02/2018 Реальные отзывы TripAdvisor

The hotel is in a convenient position, easy to find and a short drive from the cross channel ferry port at Ouistreham. Charming welcome from reception and easy access underground parking. Although not large our room was a reasonable size, with very comfortable beds. We liked the large walk in shower in the bathroom. The hotel does not have its own restaurant but there are a variety of places to eat within a 5 minute walk. Breakfast in the hotel was excellent. Overall I think it is time for refurbishing the rooms, as the decoration is looking tired but this did not really detract from our stay.

Dear guest, Thank you very much for sharing such a nice feedback following your stay with us. It is very much appreciated and will serve as an encouragement for our team. We are happy that you liked our great location and that you were able to enjoy both beatches and Caen city center. We are looking forward to welcome you back in the near future. Kind regards, Lucie

КАЧЕСТВО, УДОБСТВО И ЭЛЕГАНТНОСТЬ

Примечание: отзывы клиентов 5.0/5

Natalia Деловые путешественники - 28/12/2017 Проверенные отзывы - ALL

Прекрасная формула для коротких деловых поездок. Удобное расположение в красивой части города, элегантный дизайн отеля, просторные номера, все необходимое для деловой поездки, включая холлы и залы для переговоров, профессиональный любезный персонал. И, что немало важно, чудесный разнообразный завтрак.

Уважаемый NATALIA T., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, Lucie

ANOTHER EXCELLENT STAY

Примечание: Tripadvisor 5.0/5

AdrianA3419 Couples - 11/10/2017 Реальные отзывы TripAdvisor

As usual, we enjoyed our latest stay at the Mercure Port de Plaisance. We always feel welcome and the staff are always pleasant and helpful. Secure parking, easy access and a good location are other benefits.

Dear Adrian, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback even more when it is not the first time. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you again and again. Sincerely, Charlotte

Good overnight stop

Примечание: Tripadvisor 3.0/5

johnbN4880YR Couples - 09/09/2017 Реальные отзывы TripAdvisor

Quite adequate for an overnight/ short break- but a bit like a rail station downstairs, with long, dull corridors to the rooms.We did not sample the food as many places to eat within walking distance. Rooms are adequately equipped, but would benefit from better maintenance.

Caen

Примечание: Tripadvisor 5.0/5

D8362JZgeorgem Couples - 01/08/2017 Реальные отзывы TripAdvisor

Receptionists friendly, helpful and efficient, room was clean, well looked after and everything worked. Breakfast staff helpful and food was replenished quickly. A few minutes walk from town centre. Relatively easy to find hotel by car.

Good morning from the Mercure Caen Centre, Thank your for taking the time to share your feedback. We are very pleased that our friendly staff made you feel like home, that you enjoyed our fresh breakfast buffet and the easy access to the city center. We are all looking forward to welcome you back, Kind regards, Lucie

caen en route

Примечание: Tripadvisor 5.0/5

Charles C Couples - 30/05/2017 Реальные отзывы TripAdvisor

Nice Hotel great location - park your car in garage and forget it. Restaurant Courte Paille next door to hotel is very convenient and other restaurants are just a short walk across the quai in front of hotel

Convenient location

Примечание: Tripadvisor 4.0/5

Delphine M Business - 15/12/2016 Реальные отзывы TripAdvisor

Nice hotel compared to others we tried in Caen during previous years ( plus smilling, competent, English speaking staff... finally !) Location is convenient as it is within the city center and few minutes from the train station by tram, we could easily walk to the castle and art museum as well as go shopping in five minutes. Breakfast is ok-ish. Superb restaurant in the very same street (one Michelin star called Carbone, we loved it !!)

Dear Guests, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager

Short stay

Примечание: Tripadvisor 4.0/5

550carriec Couples - 08/11/2016 Реальные отзывы TripAdvisor

Very courteous reception welcome and so good having the underground car park. The hotel is so well positioned in the centre of Caen and to have the car parking availability is a high bonus. The bedrooms give you all the facilities you need but we didn't breakfast as we were catching the 8.30 ferry. Excellent easy route to the cross channel ferry and we use this hotel whenever we travel.

Dear Sir, Dear Madam, Thank you very much for your comments I will pass them on to our teams. Best regards. Jean-Yves GUTH General Manager

Very Helpful Hotel

Примечание: Tripadvisor 5.0/5

Nigel B Couples - 30/10/2016 Реальные отзывы TripAdvisor

We arrived at the hotel to discover that I had booked it for the following weekend. No matter Amy on reception sorted it out, getting us a rate close to our special rate and letting us pick the room, great service. The staff here are excellent, friendly and helpful. The room was god with a good sized bed, bath, fridge, which is rare and plenty of tea and coffee. The hotel facilities are above standard, large reception area, bar, restaurant and meeting rooms. It is right in the center of Caen overlooking the river Orme basin. There was a Sunday market right outside, quite an experience as it is the biggest in Europe apparently. This hotel also has an underground car park,greatly appreciated as the local car parks were closed due to there market. Highly recommend this hotel.

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

Easy to enjoy Caen

Примечание: Tripadvisor 4.0/5

Dorothy R Friends getaway - 26/10/2016 Реальные отзывы TripAdvisor

The accessibility of the hotel to the port and the restaurants was easy and a pleasant walk. The room size was adequate and the rain shower outstanding. The breakfast was excellent and there is an elevator which helps considerably with luggage and packages. We loved the rain shower!

We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. Dear Sir, Dear Madam, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Yves GUTH Directeur

Good Hotel

Примечание: Tripadvisor 4.0/5

tiger2669 Business - 13/07/2016 Реальные отзывы TripAdvisor

Good hotel in the center with a parking easy to find. Room are quite large and well decorate. Bed are ok, bathroom good with exception of the shower which is in a position absurd that you can't take a shower!!! Carpet on the walkway is TERRIBLY DIRTY ! they should change it ! No restaurant and room service very sad! But you can find a good Japanese very close and very good!

Dear Sir, Dear Madam, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We will continue to uphold this standard of customer satisfaction. Regarding the state of the carpet on the upper floor, we are aware of it and we will be holding renovations very shortly in order to change them. We look forward to welcoming you again in the near future. Best regards. Jean-Yves GUTH General Manager

Typical Accor

Примечание: Tripadvisor 3.0/5

Alex W Business - 15/06/2016 Реальные отзывы TripAdvisor

Standard room was tatty. Was begrudgingly given a Platinum upgrade to privelege room, which was nice, after being told it's not an obligation and based on availability (but there was availability, so why be rude about it and why not just give me the room in the first place?). Only 1 free drink voucher given for 2 guests (both Platinum), just stingy. No irons in either rooms and had to get a tatty one from reception. Not sure how it can be a 4 star. On the plus side the location was good. I will continue to avoid Accor unless there are no other major chains available.

Dear Sir, Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port De Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are glad you enjoyed the Privilege room, however, the upgrade is not compulsory. Regarding the drink voucher, it is set by Accor that it is just one free drink for the card holder used for the booking only. All my team and myself can welcome you in the best conditions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Yves GUTH General Manager

Great place to stay when visiting Normandy

Примечание: Tripadvisor 5.0/5

na2449 Couples - 30/11/2015 Реальные отзывы TripAdvisor

My wife and I were finally able to get away for a visit to Normandy and the D-Day beaches. Caen is a perfect place to use as a base for such a trip, especially if you want to enjoy good restaurants and some night life around your tours. The Mecure Caen Centre was extremely comfortable and attractive. The carpeting could stand to be replaced in spots but other than that, the place is outstanding. It is a nice walk to an area around the cathedral with many outstanding places to eat or just sit and people watch. The staff was extremely friendly and helpful. Their recommendations were spot on.

Dear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port De Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed with room

Примечание: Tripadvisor 3.0/5

HighamptonGroomy Couples - 19/11/2015 Реальные отзывы TripAdvisor

We stayed here for one night while returining home from France. We had stayed previously and found it to be more than acceptable. However on this occasion we found a few issues that could have been resolved prior to us being given our key card. The curtains were damaged and allowed light from a windowsill floodlight to flood the room. The light wan't on when we went to bed and only came on in the late evening. I suppose we should have reported the curtains when we discovered them, however the rooms should be inspected by hotel staff following cleaning. We also found some areas of minor damage in the decor of the room and that the towel rack was hanging off the wall in the bathroom ( I replaced it as best I could at the time). The corridor carpeting on the first floor is in a poor state of repair and needs replacing. I was very disappointed to find that we had been charged for a breakfast we didn't have and have not heard back from the hotel since commenting on this by email. We have now resolved not to stay here again and will take an evening ferry crossing instead. The hotel staff are very nice and also very professional.

Dear Madam, Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port De Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the corridors,we planned renovations on our carpets soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

GOOD HOTEL SECURE PARKING AND GOOD FOOD NEARBY

Примечание: Tripadvisor 5.0/5

JAMES L Couples - 28/09/2015 Реальные отзывы TripAdvisor

We always stay at the Mercure Port de Plaisance when on our way back to the UK. The hotel is clean perhaps a bit pricey but has an underground car park which keeps everything nice and secure. Opposite the hotel is a great brasserie Le Carlotta which serves great food. The hotel food is not bad but I can't read the menus in the lift because the print is too small. The only thing I would like to see changed at the hotel are the towels which are now getting so worn out they are only fit for on use - so if you shower on an evening before going out to eat, expect a cold wet towel for your morning shower.

Dear Madam, Dear Sir, We thank you for taking the time to share your comments about your stay with us. My team and I greatly value feedback from our guests. We have taken note of your comments regarding the bathroom linen and make up information. In waiting to welcome you in a near future. Best regards

Последние отзывы: 20

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