ibis Douala 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 106 件のレビュー

ibis Douala - Image 1
ibis Douala - Image 2
ibis Douala - Image 3
ibis Douala - Image 4
184,Rue Pierre Loti,Bonanjo, BP 12086, 12086 DOUALA, カメルーン

説明

ホテルのその他の情報

  • Ibis Douala is 7 km from the International Airport, just 15 minutes away.

  • Free airport shuttle 24/7 at guest's request and according to the schedule.

  • Building guest loyalty for the ALL program (Accor Live Limitless)

  • Entertainment: karaoke on Tues & Weds, piano bar from Thurs to Sat.

  • 24-hour hotel with professional and always smiling staff

当ホテルの客室

ホテル所在地

ibis Douala

184,Rue Pierre Loti,Bonanjo, BP 12086
12086 DOUALA
カメルーン

GPS:4.039832, 9.687302

電話番号
ファックス +237 2 33 42 36 05

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

LA VERANDA

The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  106 件のレビュー

トリップアドバイザーの評価  3.7/5  483 件のレビュー

Very good

トリップアドバイザーの評価 4.0/5

nedalhabal ビジネス - トリップアドバイザー認証口コミ

Stuff very friendly, clean. European breakfast. I like to stay there when I do my business, it's very easy for everything.

Dear nedalhabal, Thank you for your kind feedback. We are pleased to hear you enjoyed your stay and found our staff friendly and the breakfast to your liking. We look forward to welcoming you back during your next business trip. Best regards, ibis Douala

Ibis hotel Douala

トリップアドバイザーの評価 4.0/5

farooq a トリップアドバイザー認証口コミ

Hi everyone I checked in to Ibis Douala on 7th July till 11 th of July. The location was good. Ibis hotel offer free drop off. I arrived mid night the staff was cooperative. Out side nearby many restaurants are available as well in Ibis hotel inside restaurant also offers good quality food. In the room they offer one bottle of water and no electric cattle tea & coffee. Also available small size refrigerator in the room I kept my water and coke. Bed was comfortable. In the wash room liquid soap and warm water available also I found hair dryer. The AC was not cooling properly. I compained but not fixed. I found also nearby small super store with grossery items.

Dear Farooq Ali, Thank you for sharing your experience at ibis Douala. We are delighted to hear that you appreciated our location, the complimentary drop-off service, and the quality of our restaurant offerings. We apologize for the inconvenience you encountered with the air conditioning in your room. Your feedback is valuable, and we will ensure it is addressed with the relevant team. We strive to provide a comfortable stay for our guests, and we regret that this aspect did not meet your expectations. Regarding the in-room amenities, we provide a complimentary bottle of water, and while we currently do not offer electric kettles, your suggestion is noted for future consideration. We are glad to know that you found the bed comfortable and enjoyed the facilities in the washroom. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future. Best regards, ibis Douala

bad experience even before I arrived

トリップアドバイザーの評価 2.0/5

hotshottequila トリップアドバイザー認証口コミ

I'm not aware of any other hotel chains with a presence in Douala besides Ibis where I stayed 2 nights. It was a bad experience before I even arrived. I e-mailed them to arrange the complimentary airport transfer and was met with radio silence. It was only after I reached out to Accor Customer Service and much follow-up that Ibis Douala finally responded to me. (Kudos to Accor Customer Service!) After I got to my room, I noticed a pesticide smell but I put it off as something that would go away but it didn't and was affecting my sleep so I went to reception to enquire about the odour at which point the attendant referred me to a piece of paper on the bench which mentioned that the hotel was undergoing hygiene treatment on the 2 days I was there - this was the first time I was shown this notice! They changed my room to another one - on the same floor - because the air con in my initial room couldn't be turned off, but the smell of pesticide remained but they said it was the same throughout the hotel. Luckily, the odour was less pungent on my second night - which makes me wonder why they couldn't have either 1. scheduled the treatment outside of the Christmas busy period or 2. timed the treatment so that certain floors were treated on the first day and the remaining floors the next day so that guests can stay on floors less affected by the odour - which may be harmful to one's health! The hotel room was tired and dated with dull green coloured tiles on the bathroom floor. Also, the hot water tap needs to be turned on for at least 10 minutes before there is any hot water. There was no variety to the buffet breakfast - it was the same everyday. On the plus side, the hotel is within 20 minutes walk of 2 supermarkets.

Bonjour Monsieur, Nous vous remercions de votre temps pris pour nous édifier sur le déroulement de votre séjour à l'hôtel Ibis Douala. Vos remarques ont fait l'objet d'un débat au sein de la direction. Nous allons nous atteler en sorte que cela ne se reproduise plus à l'avenir. L'hôtel Ibis Douala et ses employés vous présentent leurs excuses et promettent à continuer d'œuvrer à la satisfaction de ses clients. Dans l'espoir de vous accueillir de nouveau, nous vous prions de croire, monsieur, en l'expression de nos sentiments les meilleurs. Simon ELOUNDOU. Chef De Réception.

快適な滞在

お客さまの声 4.0/5

Yoshi ビジネス - 確認済みレビュー すべて

今回の滞在は前半は快適でした。チェックインもスムースで部屋もきれいでした。インターネットにも接続でき、速度もカメルーンでの標準くらいで良かったです。朝食も量も質も良かったです。 一つ残念なのは、チェック・アウト時の対応です。精算する際にカードが使えなかったことです。レセプションではこのカードは使えないと言われたので現金で支払いました。後でカード会社に確認したところ、暗証番号の認証後にホテルからすぐにキャンセルされているとのことでした。

Dear Yoshimi S., We very much appreciate your comments regarding your stay at the ibis Douala. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon ELOUNDOU. Front office manager.

好立地で快適な滞在

お客さまの声 4.0/5

Yoshi ビジネス - 確認済みレビュー すべて

部屋はきれいで快適に過ごすことができた。朝食も種類と量も良く、卵をその場で調理してもらえ、好みにしてもらえるのが良かった。

Yoshimi S. 様 この度は、ibis Douala でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。