メルキュールホテルデュースブルクシティ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,042 件のレビュー

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Landfermann Strasse 20, 47051 デュースブルク, ドイツ

説明

ホテルのその他の情報

  • 調節可能なエアコンを備えた、全面改装された162の客室とバスルーム。

  • 全客室とパブリックエリアの無料Wi-Fi。

  • 季節によって変わる、地域色豊かな料理。

  • 全面改装されたカンファレンス/イベント施設は190名様まで収容できます。

  • 便利な場所にあり、主要な高速道路および中央駅に直結しています。

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ホテル所在地

メルキュールホテルデュースブルクシティ

Landfermann Strasse 20
47051 デュースブルク
ドイツ

GPS:51.433406, 6.773823

電話番号
ファックス +49 203 30003555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MARINA CLUB

モダンなマリーナ クラブ レストランでは、月曜日から土曜日の午後4時から午後9時30分まで、各国料理や郷土料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,042 件のレビュー

トリップアドバイザーの評価  3.6/5  930 件のレビュー

Housekeeping is a nightmare, call support is rude and unbothered

トリップアドバイザーの評価 1.0/5

Sid G トリップアドバイザー認証口コミ

The sheets were dirty, the telcom was missing, the carpet was filthy. We informed we need housekeeping a day in advance, still had to follow up multiple times and kept getting a response that they will come after cleaning other rooms. No one arrived till midday, support staff couldn’t be less bothered about it and were rude.

Dear, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with housekeeping and the level of service provided by our support staff. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that we fell short in these areas during your visit. Your comments will be taken into consideration as we continue to enhance our service quality. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, Mercure Hotel Duisburg City

Poor for the price

トリップアドバイザーの評価 2.0/5

DeGinner トリップアドバイザー認証口コミ

We stayed here for three nights as a family of three. Check-in was straightforward, but we were disappointed to find the pool was closed — one of the main reasons we chose this hotel over others in Duisburg. There was no prior notice, no signage, and no apology, which felt quite poor for a 4-star hotel. When we got to our room, we noticed there was only one pillow per person. My partner has asthma and needs extra pillows to sleep at an angle. We asked at reception, but were told no additional pillows were available that evening — not what you'd expect from a hotel of this standard. We made do with cushions for the first night. The next morning, we requested three extra pillows again and were assured housekeeping would deliver them. We returned late that evening to find nothing had been delivered, and the room hadn’t been cleaned or replenished either. After another trip to reception, we were given one extra pillow — better than nothing, but still not ideal. Over the three-night stay, the room was never cleaned, coffee and amenities weren’t restocked, and we never received the promised extra pillows. With the pool also out of action and no effort to communicate or make up for these issues, the experience fell well below expectations. For a hotel that advertises 4-star service and charges accordingly, this was a real letdown. Next time we’re in Duisburg, we’ll likely choose a more affordable option — if we’re only going to receive a 2–3 star experience, we might as well pay for that.

Dear DeGinner, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at Mercure Hotel Duisburg City. We understand that the closure of the pool significantly impacted your experience, especially as it was a key factor in your choice of our hotel. We strive to communicate any changes effectively, and we regret that this was not the case during your visit. Regarding the issue with your room amenities, it is our standard practice to ensure that all requests for additional items are met promptly. We are disappointed to learn that your requests for extra pillows and room cleaning were not fulfilled as expected. Your comments are invaluable to us, and we will review our procedures to enhance the service we provide. Thank you again for your insights, and we hope to have the opportunity to better serve you in the future. Best regards, Mercure Hotel Duisburg City

Rude staff at reception

トリップアドバイザーの評価 2.0/5

Kimleine トリップアドバイザー認証口コミ

Nice hotel for the price. We arrived tired with two children after a long journey from London and were completely ignored at the reception despite there being no other guests. I have never experienced anything like it. Maybe an unfortunate evening, but a bad experience and the sole reason we will not use this hotel again.

Dear Kimleine, Thank you for sharing your experience. We sincerely apologize for the lack of attention you received upon your arrival, as our staff is trained to provide a warm welcome to all guests. Your feedback is invaluable, and we will address this matter internally to ensure it does not happen again in the future. We appreciate your comments regarding the hotel’s value and hope you might reconsider visiting us again. Best regards, Mercure Hotel Duisburg City

Not again

トリップアドバイザーの評価 2.0/5

yega s トリップアドバイザー認証口コミ

Unluckily not the best experience in a hotel of this categorie I had in the last few years or even in Duisburg itself. First...the breakfast. The sortiment was OK, but the bread was really dry and some of the cheese looked like at least two days in the buffet. Therefore was an abundance of broken and chiped glasses at the edges, which was taken away most unwillingly. Second...maybe it was a mistake, maybe Not...but they didn't want to give out the bill...after I've got it (the day after I have paid it), i knew why....actually it was completly wrong. The young men, who unfortunately had to take the reclamation, was really nice and tried his best. Whereas the others of the service mostly were not. Positive to say is the location really near to the City and the size and the facilities of the rooms (although they could have been without some Hair in the bathroom and packaging material from another user, but that was OK). In the future I will go to another Hotel in Duisburg, I've already visited. Alternative: i would Go into the near city for a better breakfast

Dear yegas2025, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Duisburg City, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

🧡💛💚💙🩵💜🤎

トリップアドバイザーの評価 5.0/5

Felidae6630 トリップアドバイザー認証口コミ

Pleasant to stay in. We were on a short-trip to see the zoo and used a special discount including the entrance-fee for the zoo. The stay was comfortable. I'd personally say the beds are comfy, but too soft.😶‍🌫️ Literally thought about to switch over to sleeping on the harder sofa. Didn't do, because I didn't get how to set it up properly... 🫣 We tried the wellness area, hope next time we stay the shower reconstruction is finished 🛠 and the water of the pool is a little bit warmer. (I'm still frozen 🥶) The breakfast is tasty and the hotel-crew is caring & funny. The option to opt-out roomservice is cool. Who needs fresh towels every single day? If we are around, we'd be happy to visit again.🥰

Dear Navigator07006702906, We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 841 件のレビュー 8.3/10 サービス
  • 15 件のレビュー 7.5/10 インターネット
  • 632 件のレビュー 7.4/10 朝食
  • 453 件のレビュー 5.8/10 快適さ
  • 449 件のレビュー 6.4/10 清潔さ
  • 223 件のレビュー 3.3/10 設備

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デュイスブルクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。