Sofitel Kia Ora Moorea Beach Resort 4 星

客户意见评级 (ALL 评级) 4.5/5 1,790 评论

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Sofitel Kia Ora Moorea Beach Resort - Image 1
Sofitel Kia Ora Moorea Beach Resort - Image 2
Sofitel Kia Ora Moorea Beach Resort - Image 3
Sofitel Kia Ora Moorea Beach Resort - Image 4
TEAVARO, PO BOX 28, 98728 MAHAREPA, MOOREA, 法属玻利尼西亚

描述

酒店其他优惠

  • 位于莫雷阿岛美丽的洁白沙滩之畔

  • 交通便利，距泰莫雷阿岛泰马埃机场 (MOZ) 和 Vaiare 码头仅 5 分钟左右路程

  • “K”餐厅是该岛独特的精致餐厅。

  • Pure 餐厅提供户外露台用餐服务，工作日还有舞蹈表演。

  • 该岛佳选浮潜体验，位于受保护泻湖之中

我们的客房

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酒店位置

Sofitel Kia Ora Moorea Beach Resort

TEAVARO, PO BOX 28
98728 MAHAREPA, MOOREA
法属玻利尼西亚

GPS:-17.501289, -149.764378

电话
传真 +689 40 55 12 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,790 评论

TripAdvisor 评级  4.4/5  4,523 评论

卓越奖 2025

Ok, but not normal Sofitel standards.

Tripadvisor 评级 3.0/5

Michelle W 经 TripAdvisor 认证的评论

Not up to Sofitel standards. I booked an over water bungalow….phone didn’t work, furniture was stained, and everything in the resort is just tired. I’ve heard they are planning a renovation in January 2026…I hope that is the case. My last stay in a Sofitel was so great that I was very disappointed in this one. The service overall is pretty good. The food was fine, nothing stellar. This is a solid 4-star hotel, but definitely not what I paid for it. Only thing that is unbeatable is the view and snorkeling, which is the only reason I’m not completely upset about this location and my vacation here.

Dear Michelle W, Thank you for sharing your feedback regarding your recent stay at Sofitel Kia Ora Moorea Beach Resort. We always appreciate hearing from our guests as it allows us to improve our services. I regret to learn that your experience did not meet the expectations typically associated with our brand. We acknowledge that the condition of the bungalow and the issues with the phone have detracted from your stay. Please be assured that we are aware of the need for updates and improvements, and renovations are indeed planned for the future. It is encouraging to hear that you found our service satisfactory and enjoyed the stunning views and snorkeling opportunities that our location offers. Your insights are invaluable. We hope to have the pleasure to welcome you again in our paradise. All best wishes,

Pacific tranquility

Tripadvisor 评级 5.0/5

CarlE384 经 TripAdvisor 认证的评论

Our third time to Sofitel. Last two visits we stayed for two weeks straight. We love it here and Moorea is our favorite. Staff at Sofitel are amazing and so nice and they remembered us from previous trips which made us feel even more welcome. Rooms are comfortable and clean. We come in December so prices are cheaper. Plenty of sun. Snorkeling is incredible and the sea life and coral are healthy and vibrant. From rays to reef shark and turtle to hundreds of colorful fish. Feels like swimming in an aquarium. Rent mopeds on site here and ride the whole island. Champions super market close by to grab snacks. Food at Sofitel is good. We love breakfast and seeing Heintz. Super funny and good at what he does. Lastly, If you’re a runner, great jogging along Route de Ceinture. Thats our take. Beautiful people here and whole island.

Dear Carl E, Thank you for taking the time to share your delightful experience at Sofitel Kia Ora Moorea Beach Resort. We are thrilled to hear that you chose to return for a third visit and that you continue to enjoy the tranquility and beauty of Moorea. It is wonderful to know that our staff's efforts to remember your preferences contributed to your sense of welcome and comfort during your stay. We are pleased that you found our accommodations to be clean and comfortable, and it is gratifying to hear that our snorkeling experiences and vibrant marine life met your expectations. Additionally, we appreciate your kind words regarding our breakfast service and Heintz's engaging personality. Your feedback about the jogging route will surely inspire other guests to explore the beautiful surroundings. We look forward to welcoming you back for another memorable stay in the future. With warm regards,

Absolutely heartless and uncompassionate people

Tripadvisor 评级 1.0/5

NBPK 经 TripAdvisor 认证的评论

We had to cancel entire trip due to 2 emergencies - family member urgent cancer surgery + dog in critical care fighting for his life. I asked if we could get full refund, they said no, not without medical certificate. They didn't care about my dog, who is like my cild, and I can get medical certicafe for im now, but they wouldn't allow refund without med certificate for my sis . I understand but t is highly insensitive time to be asking for this when the she is grieving and in shock about the diagnosis, preparing for surgery. I asked if they could instead allow us to use payment as credit to rebook later. They kept repeating "our policy is very strict" over and over again. I also got palmed off from the person I was initially dealing with. They said ok we'll extend by 3 weeks. It felt like a slap in the face, they are essentially saying you have 3 weeks to recover, we don't care. They said they can only extend 3 weeks due to renovations in Jan, so i asked what is stopping them from offering extension after the resort reopens. They said because the accounting must be reconciled at the end of year. We are suffering and potentially going to lose our loved ones and the reason they can't help is because it's too hard for their accounting. Their only job is to say "our policy is very strict" and want a confirm that we will cancel. We had no choice and within seconds the charge came through. For such a big brand resort, they have the smallest of hearts, absolutely no compassion and only care about money. BTW Westin Bora Bora, on the other hand, offered to reschedule for 1 year without asking anything else or putting extra stress on us. The Westin has been incredibly compassionate and kind and I'll never forget it. I'll also NEVER forget the way Sofitel has handled us.

Thank you to all that looked after us.

Tripadvisor 评级 5.0/5

Jacqui J 经 TripAdvisor 认证的评论

Beautiful location, beautiful people. Had breakfast included buffet lots to choose from. Over the water bungalows are good size, best beds, mini bar restocked daily part of the package, soft drinks, water and beer. Definitely worth staying there. Food and drinks available through out the day.

Dear Jacqui J, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful location, our attentive staff, and the amenities provided in our overwater bungalows. It is wonderful to know that you appreciated the variety offered in our breakfast buffet and the convenience of the mini bar. We look forward to welcoming you back for another memorable stay. With warm regards,

To be avoided

Tripadvisor 评级 1.0/5

Emma V 经 TripAdvisor 认证的评论

This hotel is to be avoided. For the price, this hotel has nothing luxurious to offer. The rooms are getting very old and you can see it. The housekeeping doesn’t come everyday even with the sign on the door and when they come they take the dirty towels and don’t even replace them with new ones. Tried calling the reception for more than 30 minutes - nothing. And when you go see them there are not more helpful. The breakfast and the food is really really basic/ not good. The grounds are dirty with towels, trash etc The location is good but that’s about it. Please save your money and go somewhere else.

Dear W29630Xrmmav, Thank you sincerely for taking the time to share your feedback regarding your recent stay with us. Please accept our heartfelt apologies for not meeting your expectations and for the disappointment you experienced during your visit. We strive to deliver a luxurious and seamless experience to all our guests, and we are truly sorry to hear that your accommodations did not reflect this standard. The shortcomings in housekeeping are especially concerning, and we deeply regret any inconvenience this may have caused. Please rest assured that we will address these issues with our team to prevent such lapses from occurring again. We would also like to extend our apologies for the lack of responsiveness you felt from our reception team. This does not reflect the level of attentiveness we aim to provide, and your comments will be carefully reviewed as we continue to improve our service. Additionally, we are sorry that our dining options did not meet your expectations. Your feedback on the quality and variety of our food offerings is invaluable, and we will be discussing it thoroughly with our culinary team. The condition of our grounds is equally important to us, and we appreciate you bringing this to our attention. We genuinely regret that your experience fell short in several areas, and we are truly sorry for any disappointment or inconvenience caused. We hope you might reconsider and allow us the opportunity to restore your confidence in the future. With best regards,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 521 评论 9.2/10 位置
  • 917 评论 7.5/10 房间
  • 1,170 评论 8/10 服务
  • 595 评论 9.2/10 沙滩
  • 279 评论 8.9/10 早餐
  • 191 评论 5.2/10 清洁度
  • 84 评论 5.7/10 酒吧和饮品
  • 79 评论 4.7/10 游泳池

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。