Sofitel Kia Ora Moorea Beach Resort 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,750 件のレビュー

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Sofitel Kia Ora Moorea Beach Resort - Image 1
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Sofitel Kia Ora Moorea Beach Resort - Image 3
Sofitel Kia Ora Moorea Beach Resort - Image 4
TEAVARO, PO BOX 28, 98728 MAHAREPA, MOOREA, フランス領ポリネシア

説明

ホテルのその他の情報

  • モーレア島で最も美しい真っ白な砂浜に立地しています

  • テマエ空港（MOZ）とバイエア埠頭からたったの5分でアクセスできます

  • 島で唯一の高級レストラン「K」。

  • レストラン「Pure」では、屋外テラスでお食事ができ、平日にはダンスショーもお楽しみいただけます。

  • 環境法により保護されているラグーンはモーレア島のベストシュノーケリングスポットです

当ホテルの客室

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ホテル所在地

Sofitel Kia Ora Moorea Beach Resort

TEAVARO, PO BOX 28
98728 MAHAREPA, MOOREA
フランス領ポリネシア

GPS:-17.501289, -149.764378

電話番号
ファックス +689 40 55 12 00

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,750 件のレビュー

トリップアドバイザーの評価  4.4/5  4,521 件のレビュー

2025エクセレンス認証

Absolutely heartless and uncompassionate people

トリップアドバイザーの評価 1.0/5

NBPK トリップアドバイザー認証口コミ

We had to cancel entire trip due to 2 emergencies - family member urgent cancer surgery + dog in critical care fighting for his life. I asked if we could get full refund, they said no, not without medical certificate. They didn't care about my dog, who is like my cild, and I can get medical certicafe for im now, but they wouldn't allow refund without med certificate for my sis . I understand but t is highly insensitive time to be asking for this when the she is grieving and in shock about the diagnosis, preparing for surgery. I asked if they could instead allow us to use payment as credit to rebook later. They kept repeating "our policy is very strict" over and over again. I also got palmed off from the person I was initially dealing with. They said ok we'll extend by 3 weeks. It felt like a slap in the face, they are essentially saying you have 3 weeks to recover, we don't care. They said they can only extend 3 weeks due to renovations in Jan, so i asked what is stopping them from offering extension after the resort reopens. They said because the accounting must be reconciled at the end of year. We are suffering and potentially going to lose our loved ones and the reason they can't help is because it's too hard for their accounting. Their only job is to say "our policy is very strict" and want a confirm that we will cancel. We had no choice and within seconds the charge came through. For such a big brand resort, they have the smallest of hearts, absolutely no compassion and only care about money. BTW Westin Bora Bora, on the other hand, offered to reschedule for 1 year without asking anything else or putting extra stress on us. The Westin has been incredibly compassionate and kind and I'll never forget it. I'll also NEVER forget the way Sofitel has handled us.

Thank you to all that looked after us.

トリップアドバイザーの評価 5.0/5

Jacqui J トリップアドバイザー認証口コミ

Beautiful location, beautiful people. Had breakfast included buffet lots to choose from. Over the water bungalows are good size, best beds, mini bar restocked daily part of the package, soft drinks, water and beer. Definitely worth staying there. Food and drinks available through out the day.

Dear Jacqui J, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful location, our attentive staff, and the amenities provided in our overwater bungalows. It is wonderful to know that you appreciated the variety offered in our breakfast buffet and the convenience of the mini bar. We look forward to welcoming you back for another memorable stay. With warm regards,

To be avoided

トリップアドバイザーの評価 1.0/5

Emma V トリップアドバイザー認証口コミ

This hotel is to be avoided. For the price, this hotel has nothing luxurious to offer. The rooms are getting very old and you can see it. The housekeeping doesn’t come everyday even with the sign on the door and when they come they take the dirty towels and don’t even replace them with new ones. Tried calling the reception for more than 30 minutes - nothing. And when you go see them there are not more helpful. The breakfast and the food is really really basic/ not good. The grounds are dirty with towels, trash etc The location is good but that’s about it. Please save your money and go somewhere else.

Dear W29630Xrmmav, Thank you sincerely for taking the time to share your feedback regarding your recent stay with us. Please accept our heartfelt apologies for not meeting your expectations and for the disappointment you experienced during your visit. We strive to deliver a luxurious and seamless experience to all our guests, and we are truly sorry to hear that your accommodations did not reflect this standard. The shortcomings in housekeeping are especially concerning, and we deeply regret any inconvenience this may have caused. Please rest assured that we will address these issues with our team to prevent such lapses from occurring again. We would also like to extend our apologies for the lack of responsiveness you felt from our reception team. This does not reflect the level of attentiveness we aim to provide, and your comments will be carefully reviewed as we continue to improve our service. Additionally, we are sorry that our dining options did not meet your expectations. Your feedback on the quality and variety of our food offerings is invaluable, and we will be discussing it thoroughly with our culinary team. The condition of our grounds is equally important to us, and we appreciate you bringing this to our attention. We genuinely regret that your experience fell short in several areas, and we are truly sorry for any disappointment or inconvenience caused. We hope you might reconsider and allow us the opportunity to restore your confidence in the future. With best regards,

Beautiful lagoon setting and lovely gardens, pale sandy beach.

トリップアドバイザーの評価 4.0/5

Sue149 トリップアドバイザー認証口コミ

The hotel is set in gardens on the edge of a perfect lagoon. Our overwater bungalow (superior) was spacious, comfortable and like all had its own steps into the sea. Powerful shower. Focus on green, eco products and recycling. Huge breakfast buffet array with the restaurants looking out over the lagoon plus an adjacent bar which does snacks and small meals as an alternative to the main restaurant. Helpful staff, pearl shop and boutique. Some water activities available. Small issues e.g. wear and tear in some areas, broken toilet lock and our luggage was not delivered to the room as promised until we walked down and asked.

Dear Sue149, Thank you for your delightful feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the beautiful lagoon setting, the lush gardens, and the spacious comfort of your overwater bungalow. It is gratifying to know that our commitment to eco-friendly practices and our breakfast offerings met your expectations. We appreciate your observations regarding wear and tear in some areas and the delay in luggage delivery. While we strive to provide timely service, it is regrettable that we did not meet your expectations this time. Your comments have been duly noted and will be addressed with our team to enhance our guest experience in the future. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Sofitel Kia Ora Moorea Beach Resort in the future. With best regards,

Luxurious Resort on the Beach

トリップアドバイザーの評価 5.0/5

Robert D トリップアドバイザー認証口コミ

My hotel in Mo'orea was the 5-star luxury brand of a French hotel chain. The Sofitel Kia Ora Mo'orea Beach Resort is a sprawling resort right on one of the nicest beaches in Mo'orea. My room cost an astronomical sum per night! I stayed in a "Luxury Bungalow Garden with Beach View". I had a terrace with a nice view of the beach. You can see Tahiti in the background. My room was very spacious and comfortable. My bathroom had a separate room for the toilet, a huge walk-in shower, and two sinks. I even had a FREE minibar. The overwater bungalows are even more expensive. My only complaint was the poor lighting at the desk in the room. I complained about this and soon maintenance stopped by with a lamp for the desk. On Wednesdays, they have a Polynesian Evening at their main restaurant. It began with a Polynesian buffet. First I helped myself to some of the various salads. My main course consisted of cucumbers, roasted vegetables, pickles, chicken, tuna, grilled lagoon fish, braised lamb, and rice with pickled ginger. Of course, I had to save room for desserts. I choose lemon sorbet, vanilla ice cream, rice pudding, lemon tart, and chocolate tart. Soon it was showtime. The Hirinaki group performed a variety of Polynesian dances. I enjoyed the show. Rise and shine! You can watch the sun rise over Tahiti from the restaurant. Then enjoy the breakfast buffet. They had a nice variety of items, including eggs/omelettes cooked to order.

Dea H5152PVrobertd, Thank you for sharing your experience at the Sofitel Kia Ora Moorea Beach Resort. We are delighted to hear that you enjoyed the luxurious surroundings and spacious accommodations of your Luxury Bungalow Garden with Beach View. It is wonderful that you appreciated the beautiful views and the amenities provided, including the complimentary minibar. We are glad that you had the opportunity to experience our Polynesian Evening and enjoyed both the buffet and the performance. Our team works diligently to create memorable dining experiences, and it is gratifying to know that you found it enjoyable. We sincerely appreciate your feedback regarding the desk lighting, and it is pleasing to hear that our maintenance team was able to assist you promptly. Your insights are invaluable in helping us enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay. With best regards,

との提携 TripAdvisor

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  • 81 件のレビュー 5.9/10 バー＆飲料
  • 79 件のレビュー 4.8/10 プール

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。