Sofitel Kia Ora Moorea Beach Resort 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,790 件のレビュー

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Sofitel Kia Ora Moorea Beach Resort - Image 1
Sofitel Kia Ora Moorea Beach Resort - Image 2
Sofitel Kia Ora Moorea Beach Resort - Image 3
Sofitel Kia Ora Moorea Beach Resort - Image 4
TEAVARO, PO BOX 28, 98728 MAHAREPA, MOOREA, フランス領ポリネシア

説明

ホテルのその他の情報

  • モーレア島で最も美しい真っ白な砂浜に立地しています

  • テマエ空港（MOZ）とバイエア埠頭からたったの5分でアクセスできます

  • 島で唯一の高級レストラン「K」。

  • レストラン「Pure」では、屋外テラスでお食事ができ、平日にはダンスショーもお楽しみいただけます。

  • 環境法により保護されているラグーンはモーレア島のベストシュノーケリングスポットです

当ホテルの客室

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ホテル所在地

Sofitel Kia Ora Moorea Beach Resort

TEAVARO, PO BOX 28
98728 MAHAREPA, MOOREA
フランス領ポリネシア

GPS:-17.501289, -149.764378

電話番号
ファックス +689 40 55 12 00

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,790 件のレビュー

トリップアドバイザーの評価  4.4/5  4,523 件のレビュー

2025エクセレンス認証

Ok, but not normal Sofitel standards.

トリップアドバイザーの評価 3.0/5

Michelle W トリップアドバイザー認証口コミ

Not up to Sofitel standards. I booked an over water bungalow….phone didn’t work, furniture was stained, and everything in the resort is just tired. I’ve heard they are planning a renovation in January 2026…I hope that is the case. My last stay in a Sofitel was so great that I was very disappointed in this one. The service overall is pretty good. The food was fine, nothing stellar. This is a solid 4-star hotel, but definitely not what I paid for it. Only thing that is unbeatable is the view and snorkeling, which is the only reason I’m not completely upset about this location and my vacation here.

Dear Michelle W, Thank you for sharing your feedback regarding your recent stay at Sofitel Kia Ora Moorea Beach Resort. We always appreciate hearing from our guests as it allows us to improve our services. I regret to learn that your experience did not meet the expectations typically associated with our brand. We acknowledge that the condition of the bungalow and the issues with the phone have detracted from your stay. Please be assured that we are aware of the need for updates and improvements, and renovations are indeed planned for the future. It is encouraging to hear that you found our service satisfactory and enjoyed the stunning views and snorkeling opportunities that our location offers. Your insights are invaluable. We hope to have the pleasure to welcome you again in our paradise. All best wishes,

Pacific tranquility

トリップアドバイザーの評価 5.0/5

CarlE384 トリップアドバイザー認証口コミ

Our third time to Sofitel. Last two visits we stayed for two weeks straight. We love it here and Moorea is our favorite. Staff at Sofitel are amazing and so nice and they remembered us from previous trips which made us feel even more welcome. Rooms are comfortable and clean. We come in December so prices are cheaper. Plenty of sun. Snorkeling is incredible and the sea life and coral are healthy and vibrant. From rays to reef shark and turtle to hundreds of colorful fish. Feels like swimming in an aquarium. Rent mopeds on site here and ride the whole island. Champions super market close by to grab snacks. Food at Sofitel is good. We love breakfast and seeing Heintz. Super funny and good at what he does. Lastly, If you’re a runner, great jogging along Route de Ceinture. Thats our take. Beautiful people here and whole island.

Dear Carl E, Thank you for taking the time to share your delightful experience at Sofitel Kia Ora Moorea Beach Resort. We are thrilled to hear that you chose to return for a third visit and that you continue to enjoy the tranquility and beauty of Moorea. It is wonderful to know that our staff's efforts to remember your preferences contributed to your sense of welcome and comfort during your stay. We are pleased that you found our accommodations to be clean and comfortable, and it is gratifying to hear that our snorkeling experiences and vibrant marine life met your expectations. Additionally, we appreciate your kind words regarding our breakfast service and Heintz's engaging personality. Your feedback about the jogging route will surely inspire other guests to explore the beautiful surroundings. We look forward to welcoming you back for another memorable stay in the future. With warm regards,

Absolutely heartless and uncompassionate people

トリップアドバイザーの評価 1.0/5

NBPK トリップアドバイザー認証口コミ

We had to cancel entire trip due to 2 emergencies - family member urgent cancer surgery + dog in critical care fighting for his life. I asked if we could get full refund, they said no, not without medical certificate. They didn't care about my dog, who is like my cild, and I can get medical certicafe for im now, but they wouldn't allow refund without med certificate for my sis . I understand but t is highly insensitive time to be asking for this when the she is grieving and in shock about the diagnosis, preparing for surgery. I asked if they could instead allow us to use payment as credit to rebook later. They kept repeating "our policy is very strict" over and over again. I also got palmed off from the person I was initially dealing with. They said ok we'll extend by 3 weeks. It felt like a slap in the face, they are essentially saying you have 3 weeks to recover, we don't care. They said they can only extend 3 weeks due to renovations in Jan, so i asked what is stopping them from offering extension after the resort reopens. They said because the accounting must be reconciled at the end of year. We are suffering and potentially going to lose our loved ones and the reason they can't help is because it's too hard for their accounting. Their only job is to say "our policy is very strict" and want a confirm that we will cancel. We had no choice and within seconds the charge came through. For such a big brand resort, they have the smallest of hearts, absolutely no compassion and only care about money. BTW Westin Bora Bora, on the other hand, offered to reschedule for 1 year without asking anything else or putting extra stress on us. The Westin has been incredibly compassionate and kind and I'll never forget it. I'll also NEVER forget the way Sofitel has handled us.

Thank you to all that looked after us.

トリップアドバイザーの評価 5.0/5

Jacqui J トリップアドバイザー認証口コミ

Beautiful location, beautiful people. Had breakfast included buffet lots to choose from. Over the water bungalows are good size, best beds, mini bar restocked daily part of the package, soft drinks, water and beer. Definitely worth staying there. Food and drinks available through out the day.

Dear Jacqui J, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful location, our attentive staff, and the amenities provided in our overwater bungalows. It is wonderful to know that you appreciated the variety offered in our breakfast buffet and the convenience of the mini bar. We look forward to welcoming you back for another memorable stay. With warm regards,

To be avoided

トリップアドバイザーの評価 1.0/5

Emma V トリップアドバイザー認証口コミ

This hotel is to be avoided. For the price, this hotel has nothing luxurious to offer. The rooms are getting very old and you can see it. The housekeeping doesn’t come everyday even with the sign on the door and when they come they take the dirty towels and don’t even replace them with new ones. Tried calling the reception for more than 30 minutes - nothing. And when you go see them there are not more helpful. The breakfast and the food is really really basic/ not good. The grounds are dirty with towels, trash etc The location is good but that’s about it. Please save your money and go somewhere else.

Dear W29630Xrmmav, Thank you sincerely for taking the time to share your feedback regarding your recent stay with us. Please accept our heartfelt apologies for not meeting your expectations and for the disappointment you experienced during your visit. We strive to deliver a luxurious and seamless experience to all our guests, and we are truly sorry to hear that your accommodations did not reflect this standard. The shortcomings in housekeeping are especially concerning, and we deeply regret any inconvenience this may have caused. Please rest assured that we will address these issues with our team to prevent such lapses from occurring again. We would also like to extend our apologies for the lack of responsiveness you felt from our reception team. This does not reflect the level of attentiveness we aim to provide, and your comments will be carefully reviewed as we continue to improve our service. Additionally, we are sorry that our dining options did not meet your expectations. Your feedback on the quality and variety of our food offerings is invaluable, and we will be discussing it thoroughly with our culinary team. The condition of our grounds is equally important to us, and we appreciate you bringing this to our attention. We genuinely regret that your experience fell short in several areas, and we are truly sorry for any disappointment or inconvenience caused. We hope you might reconsider and allow us the opportunity to restore your confidence in the future. With best regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 191 件のレビュー 5.2/10 清潔さ
  • 84 件のレビュー 5.7/10 バー＆飲料
  • 79 件のレビュー 4.7/10 プール

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。