索罗诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 853 评论

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JL.SLAMET RIYADI 272, Central Java, 57141 索罗, 印度尼西亚

描述

酒店其他优惠

  • 方便前往主要观光景点和公司办公楼

  • 适合家庭旅客，设有 2 个大泳池和现代儿童设施

  • 健身中心、水疗中心、旋流浴缸、桑拿房和土耳其浴室

  • 整个酒店均覆盖免费高速无线网络

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酒店位置

索罗诺富特酒店

JL.SLAMET RIYADI 272, Central Java
57141 索罗
印度尼西亚

GPS:-7.567917, 110.817139

电话
传真 +62 271 724666

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

ANDRAWINA RESTAURANT

Cozy indoor and outdor dining space near the pool. Daily buffet breakfast of continental and Indonesian selection. Wide array of a la carte menu to please your taste buds. Both restaurant and room service open 24 hours.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  853 评论

TripAdvisor 评级  4.4/5  1,616 评论

Highly Deceptive Advertising

Tripadvisor 评级 1.0/5

LHolland48 经 TripAdvisor 认证的评论

On the plus side, the front entry and foyer looks impressive. Unfortunately that is where it ends. Cons: Premier room - unlike any other Novotel hotel which advertises this, the 'club' lounge which after asking a nunber of staff, was supposedly open 5 - 7. We were told we had to leave at 6 owing to another event and only serves tea and coffee. Other beverages are extra (no alcohol available), and on leaving were escorted to the payment area. Rooms are smoking and non smoking. Breakfast which was terrible (maybe great for locals) was cold and unappetizing and had to be paid as an extra on checkout. Could not order room service as the phone did not work. Locked out of room as the 'safety' lock apparently engaged when we left the room. In no way a 4 star hotel and left a day early and checked into a true 5 star hotel, the Alila, Hyatt in Solo (exceptional) and well worth the additional money.

Dear L Holland, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations and for any inconvenience you experienced. Your comments regarding our Premier Room facilities, breakfast service, and room amenities are greatly appreciated and have been shared with our management team for immediate review and improvement. Please rest assured that we are continuously working to enhance our guest experience and ensure our services are aligned with the high standards expected of Novotel. We regret that we fell short during your visit. We truly value your insights and hope we will have another opportunity to welcome you back in the future, so we can provide you with a more enjoyable and seamless stay. Warm regards, Ningrum Arupadhatu Assistant FO Manager

bad sleep quality

Tripadvisor 评级 3.0/5

bruno1234Brussels 经 TripAdvisor 认证的评论

This could be a nice hotel if they would have soundproofed the rooms during the renovation. The front of the hotel is situated along a very busy major road, so all night long you get waked up every 10 or 15 minutes by cars or motorcycles driving by at high speed. Asking for a room at the back doesn't help because you can then 'enjoy' their karaoke nights. But what is worse of all is that every sunday at 5.45 pm hotel staff starts yelling in a megaphone right in front of your room. When you complain to reception hey say 'this is normal, there is an event every sunday morning'. Breakfast is nothing special, but apart from that and the noise in the rooms this could be a very nice hotel.

Dear Bruno, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri H Assistant Front Office Manager

Should be nicer

Tripadvisor 评级 3.0/5

Salma_Sch 经 TripAdvisor 认证的评论

We've booked two suites for a night, we came pretty late about 4.30 pm but the room was not ready yet. The club access was a bit strange because they renovated the area and so it was change to the bar near the pool. But the menu they offer was just poor, drink was just a jar of tee and coffee. others must be additional cost. In the room the safety box was defect but as we back to the room it was functioning again. But there was mosquitos in the room, my daughter has several bites on her face. The hotel is also pretty crowdy. Maybe they have to adjust their standard a little bit.

Dear Salma S, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Assistant Front Office Manager

Enak

Tripadvisor 评级 5.0/5

Roving46953348679 经 TripAdvisor 认证的评论

The food is great, the staff is super friendly…we love it here Akan kembai lagi jika mengunjungi solo lagi …………………………..

Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Solo. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa perihal ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami,

Very slow Check in

Tripadvisor 评级 1.0/5

banxtops Couples - 经 TripAdvisor 认证的评论

When I booked this hotel, I expect certain level of service from a well-known chain hotel, which includes timely Check in time. Especially if I just travelled 8+ hours from out of town. Unfortunately that is not the case. I arrived on time for check in at 14.00. But I have to wait for 45 minutes before I get the key to my room. And my guess, I got it quite fast (as I saw many other guests were still roaming around the lobby, waiting for their room to be prepared) was because I vehemently stood in front of the receptionist and refused to sit, until I got my room. There are few things I want to highlight. First of all, hotel management should aware that it was long weekend and the hotel was fully booked. So they need to be prepared with additional resources to do the cleaning faster than BAU. If that is not possible, then they should have some kind of compensation program. So customers can get to do or receive something during the waiting period. Secondly, In my opinion, If customer is being charged with late check out, we should received similar compensation from hotel if we get late check in. But I guess that is too much to ask. How disappointing

Bapak Bambang H yang terhormat, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Novotel Solo. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur yang seharusnya. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Hormat kami,

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其他网络用户评价我们的酒店

  • 235 评论 9.4/10 位置
  • 635 评论 8.4/10 房间
  • 815 评论 9/10 服务
  • 25 评论 6.2/10 上网
  • 492 评论 8.3/10 食物
  • 369 评论 8.6/10 清洁度
  • 285 评论 7.9/10 早餐
  • 5 评论 3.8/10 运动休闲

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