马瑙斯诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,286 评论

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马瑙斯诺富特酒店 - Image 1
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Avenida Mandii 4, Distrito Industrial, MANAUS - AM, 69075140 马瑙斯, 巴西

描述

酒店其他优惠

  • 位于马瑙斯的酒店，为成人和儿童提供泳池

  • 诺富特酒店在周六供应巴西招牌菜和其他菜肴，并有现场驻唱

  • 位于工业区中心的绝佳位置

  • 方便前往这座城市的主要旅游景点

  • 提供舒适的环境和卓越的设计，可承办公司活动

我们的客房

酒店位置

马瑙斯诺富特酒店

Avenida Mandii 4, Distrito Industrial, MANAUS - AM
69075140 马瑙斯
巴西

GPS:-3.12925, -59.98365

电话
传真 +55 92 2123-1295

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

365

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,286 评论

TripAdvisor 评级  4.5/5  761 评论

卓越奖 2024

房间潮湿，三人间太挤了

客户意见评级 3.0/5

匿名 家庭住宿 - 所有已确认评论

餐饮不错，公共区域不错，但房间太差了。床单都是湿的

Prezado, Agradecemos por seu feedback e lamentamos os problemas relacionados à umidade e ao espaço do quarto. Já acionamos nossa equipe de manutenção para resolver essas questões. Ficamos felizes que tenha apreciado nossa gastronomia e áreas públicas. Esperamos recebê-lo novamente para uma experiência ainda melhor. Atenciosamente, Beatryz Girão Novotel Manaus all.accor.com

Ordinary at best

Tripadvisor 评级 3.0/5

Cynbyn13 家庭住宿 - 经 TripAdvisor 认证的评论

I would not stay here again. The reception staff are well trained but the rest is not Novotel standard. Room service sat in hall ways for hours, the Sofa at reception dirty, mould in showers and the bar staff uninterested. I ordered a white wine and they have no wine! Then I ordered a cocktail. The bar man offered his mate a sip of the drink before he bought it to me!! Yes that is right. The man took a sip and he still bought it to me. This hotel is also in an industrial area with the nearest decent restaurant a 15 min taxi away. They seem to be busy with people coming for work and some type of conferences. It’s slim pickings in Manaus but if you want something lovely stay at Villa Amazonia. We had one night there (on the way in) and it was much much better.

Olá, Lamentamos profundamente pela experiência que você teve durante sua estadia. Agradecemos por compartilhar seus comentários, pois nos ajudam a identificar áreas que precisam de melhorias. Já tomamos as providências necessárias e os responsáveis pela situação foram penalizados para garantir que situações como essa não se repitam. Nós levamos o padrão Novotel muito a sério e estamos comprometidos em oferecer uma experiência de alta qualidade para todos os nossos hóspedes. Agradecemos sua compreensão e esperamos ter a oportunidade de recebê-lo novamente para que possamos proporcionar uma estadia mais condizente com os seus padrões. Atenciosamente, Equipe Novotel Manaus All.accor.com

Acceptable level of quality, but don’t have high expectations

Tripadvisor 评级 3.0/5

kranjan 家庭住宿 - 经 TripAdvisor 认证的评论

We booked this hotel for 1 night on our way to the jungle lodge, then again on the way before we flew out of Manaus airport. PROs - Staff tries to be as helpful as possible in the front desk, during the day they have great English speakers, less so at night - the airlines lost out luggage and the hotel staff were knowledgeable on this and communicated with us about updates - Taxis are right out front and easy and safe when you need to somewhere, uber also shows up right at the front - Overall the place is very clean and things are in order - ATM in the lobby is very convenient and safe option - Pool although we didn’t use it, seems to be clean and kept in order Areas to improve - Rooms can be a bit cramped, we wanted a room for 3 ppl and they put in a room with 1 queen + 2 x single beds. Seems like they could do with 1 less single bed and just reallocate that space to put your stuff. We ended up using the spare bed for storage - Internet is very spotty outside of the main lobby area. Although you get signal in the rooms we could not get it work during our 2nd stay outside of the lobby - Breakfast is OK - they have a descent spread, but didn’t find it amazing compared to other breakfast buffets - Meals (e.g. Lunch) is also very much OK and nothing to write home about. Wait staff does not speak good English or doesn’t listen well. We even used a translator to explain our needs, yet they still got the orders wrong - We stayed on the 2nd floor (Same as main lobby) and there was a club or something with booming music all night long. Not sure it has to do with the hotel but beware

Olá! Tudo bem? Agradecemos pelo feedback detalhado e pela oportunidade de melhorar! Ficamos felizes que alguns aspectos da sua estadia, como o atendimento da equipe, a limpeza, a localização conveniente, e as comodidades, tenham atendido às suas expectativas. Esses são pontos que valorizamos muito e continuaremos aprimorando. Gostaríamos de compartilhar que recentemente instalamos novas antenas de Wi-Fi, o que melhorou significativamente a cobertura e a estabilidade do sinal em todas as áreas do hotel, incluindo os quartos. Além disso, nosso restaurante e café da manhã estão passando por modificações para elevar ainda mais a qualidade de nossos buffets, garantindo uma experiência que supere as expectativas dos nossos hóspedes. Reconhecemos também os desafios que você enfrentou. Estamos revisando o layout dos quartos para oferecer maior conforto, especialmente em acomodações para grupos. Além disso, reforçaremos o treinamento da equipe de Alimentos e Bebidas, inclusive em comunicação em inglês, para evitar erros nos pedidos. Sobre o barulho noturno, investigaremos o ocorrido para que isso não afete futuros hóspedes. Sua experiência é muito importante para nós, e esperamos recebê-los novamente em breve para vivenciar essas melhorias. Estamos sempre à disposição!

Customer service review

Tripadvisor 评级 5.0/5

Rob P 经 TripAdvisor 认证的评论

Novotel provides exceptional professionalism and outstanding customer service. The staff, particularly those assisting with food and at the bar, are remarkable. I highly recommend visiting Novotel for an excellent experience in hospitality and accommodation.

Hi Sir. Rob, Thank you so much for your kind words! We're thrilled to hear that you had an exceptional experience at Novotel Manaus. It’s wonderful to know that our team, especially those assisting with food and at the bar, contributed to making your stay memorable. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience in hospitality and accommodation.

My Favorite Hotel in Manaus

Tripadvisor 评级 5.0/5

Robespierre M 经 TripAdvisor 认证的评论

Thos is my favorite Hotel in Manaus,the service is excellent everybody are so nice, Front Desk,Restaurant and House Keeping well training staff.I want to mention in the Bar, Alexandra she's doing a Fantastic job; Front Desk, Maria Vitoria she's so nice. Thank Mr. Cristian for be in all the details. I'll be back

Hello, Robes! Thank you so much for your wonderful review! We’re thrilled to be your favorite hotel in Manaus and to hear that you enjoyed our service across all areas. Our team at the Front Desk, Restaurant, and Housekeeping works hard to make every guest feel at home, and we’re delighted that Alexandra at the Bar and Maria Vitoria at the Front Desk made such a positive impression on you. Mr. Cristian and the entire team are committed to ensuring every detail is perfect, and it’s rewarding to know our dedication contributed to your experience. We look forward to welcoming you back soon for another fantastic stay!

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其他网络用户评价我们的酒店

  • 105 评论 6.7/10 位置
  • 444 评论 5.9/10 房间
  • 588 评论 8.3/10 服务
  • 58 评论 2.8/10 上网
  • 281 评论 8/10 食物
  • 227 评论 5.3/10 清洁度
  • 164 评论 8/10 早餐
  • 151 评论 4.4/10 舒适度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。