Novotel Thalassa Le Touquet 4 つ星

My recent stay at Novotel Le Touquet was an absolute nightmare, and I cannot express enough how disappointed I am with the hotel and its staff, particularly the customer relations manager, Beatrix Dubiel-Held. From start to finish, my experience was riddled with incompetence, unhelpfulness, and a complete lack of professionalism. Let's start with the booking process. I had specifically booked two sea view rooms through Agoda, providing them with all the necessary proof and documentation. However, upon arrival at Novotel Le Touquet, I was informed that my reservation had been changed without any prior notice or explanation. Instead of the sea view rooms I had paid for, I was given two basic rooms. This was a blatant disregard for my booking preferences and a clear breach of trust. When I approached the front desk to address this issue, I was met with an unhelpful and dismissive attitude. The staff seemed completely unconcerned about the inconvenience they had caused and showed no willingness to rectify the situation promptly. I spent nearly an entire afternoon disputing this matter, which resulted in me losing my dinner reservation and wasting valuable time that could have been spent enjoying my vacation. But the pinnacle of my disappointment was the behavior of the customer relations manager, Beatrix Dubiel-Held. She displayed a shocking level of laziness, unhelpfulness, and a complete lack of accountability. Instead of taking responsibility for the mistake made by the hotel and Agoda, she acted as if it was not her problem and showed no interest in resolving the issue. Her lack of professionalism and disregard for customer satisfaction was truly appalling. I expected a certain level of service and professionalism from a hotel like Novotel Le Touquet, but my experience was far from satisfactory. The incompetence displayed by the staff, coupled with the unhelpfulness and laziness of the customer relations manager, Beatrix Dubiel-Held, has left a lasting negative impression on me. I strongly advise against staying at Novotel Le Touquet if you value good customer service and a hassle-free experience. There are plenty of other hotels in the area that will treat you with the respect and professionalism you deserve. Save yourself the frustration and disappointment and choose a different hotel for your stay in Le Touquet.

Booked this hotel on Bookings.com When we arrive there the room we were given was NOT like photo on that website. The room photographed was a big room with sea view . The hotel agreed it was wrong and blamed Booking.com, who blamed the hotel! So despite my polite complains and pre paid.we got nowhere Conclusion. Never use Booking.com and never pre pay.

What a lucky find. Stunning views, comfortable room and attentive staff. We had a family room. Wish I had paid for a sea view . But the room is large enough for the 4 of us and well equipped. Service to seat and take order in the restaurant was very slow but food arrived quickly and was lovely. Would go back in a heartbeat

A good location at the end of the resort on the beach. With good views looking at the sea, that’s if you had booked that side of the hotel and not the car park. The receptionists were very efficient on check in. We arrived late in the day but they still managed to accommodate us in their restaurant. We could be believe with it being so close to England that they did not provide an English menu…! The majority of the food was tasty, however a bad selection for myself on choosing a crème brûlée for dessert, as this unfortunately wasn’t. The swimming pool and gym didn’t open until 8am which was an hour too late really, especially if you wanted to do exercise before breakfast. However we did use this. They encourage you to use the dressing gown in the rooms to go to the pool and shower back in your own room. This was not clearly shown. It’s a mixed changing room with only 3 cubicles to change in. I went in the pool after being in the gym, early so luckily it wasn’t busy, but wanted to go straight to breakfast. Breakfast was mental! Too many people for the food. The food went quickly, it was left messy and disorganised. There were choices.

Tiny rooms, basic furnitures and linens: 2 star quality Very nice location by the beach. Issue being if you are on the “parking and dunes” side on the first floor, you are really on a parking lot… in which case, at that price and for the quality of those rooms, it is a COMPLETE RIP OFF Overall, Accor hotels (stayed at 2 in the past 2 weeks) seem to have bet that the bare minimum will satisfy customers for each star rating category. Very friendly staff, nice breakfast partly compensate.