第戎南部诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,218 评论

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11 route de Beaune, 21160 马尔萨奈拉科特, 法国

描述

酒店其他优惠

  • 设有带顶露台的酒吧和餐厅，可欣赏泳池景观

  • 餐厅以及供应当地葡萄酒的葡萄酒吧，带露台

  • 7 间模块化会议室，最多可容纳 120 人

  • 我们酒店已荣获"绿钥匙"认证

  • 靠近高速公路，从这里出发可前往葡萄酒之路

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酒店位置

第戎南部诺富特酒店

11 route de Beaune
21160 马尔萨奈拉科特
法国

GPS:47.279338, 5.007395

电话
传真 +33 3 80 51 59 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

BAR

开放式的空间，非常适合在热情友好的环境中放松。对于商务会议或与朋友小酌，一切都融合成一个完美的时刻。享受您的休息时光

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,218 评论

TripAdvisor 评级  3.1/5  362 评论

Avoid

Tripadvisor 评级 1.0/5

Steve T Couples - 经 TripAdvisor 认证的评论

Reception and the bar look good and check-in was fast but all down hill after that. Our “Executive” room was tired, connecting door won’t close at all, aircon won’t work, very little soundproofing so we can hear every word of next doors phone conversation and footsteps from the room above and everyone walking down the corridor. Only two people working the bar and restaurant so after 20 minutes trying to get a drink we gave up and went out. On the plus side the bed was comfy If the manager reads this, resign you’re no good at your job.

Hello, Thank you for taking the time to share your feedback. While we are glad you appreciated the comfort of the bed, we are truly sorry that the rest of your stay did not meet your expectations. We understand your disappointment with the air conditioning, soundproofing, and the service at the bar and restaurant. Please rest assured that your comments have been shared with our team so we can make improvements. We would, however, kindly remind you that while feedback is always welcome and valuable, personal remarks such as “resign you’re no good at your job” are not constructive. Our team members, including management, work hard every day to welcome our guests, and respectful communication helps us improve far more effectively. We sincerely hope you will consider giving us another opportunity to provide you with the positive experience you were expecting. Kind regards, Benjamin

Clean, convenient and comfortable

Tripadvisor 评级 5.0/5

55donnad 家庭住宿 - 经 TripAdvisor 认证的评论

We were worried about the stay due to some of the reviews, we stayed in August so it was busy but the staff were friendly and helpful, pool lovely little bonus for a dip especially with kids. Parts are tired like the stairs but it was clean, comfortable and convenient location. Products in the room, shower great and air con was really good! Bed really comfortable, good breakfast and pet friendly. We all slept well and feel refreshed for the further drive.

Dear Donna D, Thank you so much for your wonderful feedback and perfect rating. We are especially grateful that you chose to give us a chance despite some of the more negative reviews you had read beforehand. It is truly rewarding to know that your experience reflected the friendliness of our staff, the comfort of our rooms, and the little extras such as the pool and breakfast. Your detailed comments mean a lot to us and will certainly encourage our team to keep doing their best. We are delighted that you and your family had a comfortable and refreshing stay, and we hope to welcome you back again on your next journey. Kind regards, Julie RIMET - Hôtel Manager

A few things to address

Tripadvisor 评级 3.0/5

mummyofaandw1 家庭住宿 - 经 TripAdvisor 认证的评论

We stay here every year en route back to the UK from our holiday home in Provence so know this hotel well. It does the job in that it’s convenient, near a petrol station and large E Leclerc and I can probably do the journey with my eyes shut. However we have noticed over the years a gradual decline in what’s offered and little things that really need to be looked at. We’d booked a room with a double bed and the sofa beds made up as two beds but initially got given a room with them made as a double. We were then moved to a room at the far end of the hotel. One of the beds had broken wooden slats, the walls were painted a horrible brown colour as was the loo and there was no fridge which we’ve always had every time we’ve stayed previously. The water coming from the taps in the bathroom also had a slightly odd smell. It felt like we’d been given a room that was rarely used or used only if nothing else was available. On the plus side all the staff were very polite, if a little inexperienced , the food was fine and the pool looked OK although we didn’t use it this time round. It’s not a cheap stay though so I think there needs to be more attention to detail to get back on track.

Dear mummyofaandw1, Thank you for taking the time to share your feedback and for being a loyal guest over the years. We truly value your continued patronage and your honest observations. We sincerely apologize for the issues you experienced during your recent stay, from the initial room assignment to the condition of the bed, décor, and amenities. This is certainly not the standard we aim to provide, and your comments have been shared with our team to ensure these points are addressed promptly. We are glad to hear that you found our staff polite, the food satisfactory, and the pool enjoyable, and we appreciate your recognition of these aspects. Your feedback is invaluable in helping us improve and maintain the quality our guests expect. We hope to have the opportunity to welcome you back on your next journey and restore the experience you have come to enjoy at our hotel. Julie RIMET - Hôtel Manager

Dreadful start to the holidays; truly horrid.

Tripadvisor 评级 1.0/5

Avriii 经 TripAdvisor 认证的评论

Truly horrid. We booked on the basis of having absolutely loved our stay in Novotel Annecy. Imagine our deception when we arrived to an old, dated building in what felt like an industrial estate. Granted, we should have taken more care with the exact location but this place felt more like a motel on the side of the motorway than a 4 star hotel. I was shocked to see a customer using the restaurant/bar in bare feet. The rooms are very dated and although the bathroom is clean (the hooks for the towels were loose), the decor needs a serious refresh and update. We thought breakfast was deplorable: terrible organisation, very poor and random choice, 19€ worth of food it is not. I was so disappointed. The staff at reception seemed very very young, and overall there was a lack of customer care and service. We didn’t feel welcome at all and I actually felt as if I was inconveniencing them by asking for a second key card. I will say that there was an older lady working the restaurant on our second day and she kindly helped us to heat our baby’s food and was generally very pleasant. There is a fitness room advertised… It is the size of a closet; two or three machines and no free weights. Disappointing. Shall we talk about the soundproofing? I was woken up at around midnight by the sound of our neighbours coming into their room. It was as if they’d entered our room it was so loud. Second night we had children running up and down and so pounding on the ceiling at 10pm. If we’d paid 100€ for the two nights we stayed (en route to Switzerland) or if it had been advertised as a 2 star hotel I wouldn’t be so angry and disappointed. I feel a fool and will be very hesitant to book any Novotel in the future

Bonjour, Nous vous remercions d’avoir pris le temps de partager votre expérience, aussi difficile soit-elle, et nous sommes sincèrement désolés de lire à quel point votre séjour n’a pas été à la hauteur de vos attentes — en particulier au regard de votre fidélité à la marque Novotel. Nous comprenons parfaitement votre frustration. L'emplacement de notre hôtel, situé en périphérie dans une zone d’activité, peut en effet surprendre ceux qui s’attendent à un cadre plus central ou touristique. Cela dit, nous aurions aimé que l’accueil et le confort compense cette première impression, et nous regrettons profondément que cela n’ait pas été le cas. Concernant la chambre et les espaces communs, nous sommes conscients que certains éléments mériteraient un rafraîchissement, et des projets d’amélioration sont à l’étude. Nous sommes également désolés pour les nuisances sonores rencontrées, tant dans les parties communes que dans votre chambre — cela n’aurait pas dû impacter la tranquillité de votre séjour. Votre ressenti sur la qualité du petit déjeuner, la salle de fitness, ainsi que l’accueil en réception est particulièrement regrettable. Soyez assuré que votre retour a été partagé avec les responsables de chaque service, notamment pour accompagner et encadrer nos équipes les plus récentes, et mieux garantir l’écoute et la disponibilité que nos clients sont en droit d’attendre. Nous vous remercions également d’avoir mentionné l’attitude attentionnée d’une collaboratrice au restaurant — nous ne manquerons pas de lui transmettre vos encouragements. Nous espérons sincèrement que cette expérience malheureuse ne remettra pas totalement en question votre confiance dans la marque Novotel, et que nous aurons l’occasion de vous accueillir à nouveau dans un contexte plus apaisé, et dans de meilleures conditions. Bien cordialement, Benjamin

One to avoid

Tripadvisor 评级 1.0/5

msbraintree Couples - 经 TripAdvisor 认证的评论

Phoned before booking to check you had accessible wetroom bathroom free and this was confirmed. Went ahead and booked on that basis. Reconfirmed same info on phone 1 week before arrival. Girl on reception didnt say anything and gave us a keycard. Rom was a. Small double, only just enough room for able bodied person to get into the toilet and close the door. No chance to get a wheelchair in. Shower room not a wetroom and my wife could not even get her wheelchair through the shower room door. Went to reception but staff too busy sorting families out with young children who were running all over the hotel unsupervised by their parents and this carried on until late, running up and down corridoors. Dinner was adequate, fries overcooked. My wifes penne with champignons didn’t have any champignons in it. At least half the staff looked as though they had only started an hour before as they were clueless when you asked them a question. Tried asking to see a manager next morning to discuss accessible room but no one even knew if they had them and there wasn’t a manager in the hotel. Compared to Novotel Chartres, where we have stayed before and where we stayed at the start of this holiday, this hotel in Dijon was so inferior that we would not even consider staying there again and would not give it 2 * This is one Hotel to miss.

Dear msbraintree, Thank you for taking the time to share your experience. We are very sorry to hear that your stay did not meet your expectations and, most importantly, that we failed to provide the accessible room you had requested and confirmed. This is completely unacceptable, and we sincerely apologize for the inconvenience and distress this caused. We also regret that other aspects of your stay, including noise levels, dining, and staff assistance, did not meet the high standards we aim to provide. Your feedback has been shared with our team to ensure immediate improvements are made, particularly regarding accessibility information, staff training, and overall guest experience. We truly value your feedback, as it helps us improve our services for all guests. We hope that, should you consider staying with us again in the future, we can restore your confidence in our hotel. Julie RIMET - Hôtel Manager

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其他网络用户评价我们的酒店

  • 324 评论 8.7/10 位置
  • 1,077 评论 4.3/10 房间
  • 791 评论 7.7/10 服务
  • 8 评论 6/10 上网
  • 549 评论 4.1/10 舒适度
  • 439 评论 5.1/10 食物
  • 426 评论 6.8/10 早餐
  • 334 评论 3.9/10 清洁度

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