纳博讷南部诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,872 评论

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纳博讷南部诺富特酒店 - Image 1
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130 RUE DE L'HOTELLERIE, QUARTIER PLAISANCE, 11100 纳博讷, 法国

描述

酒店其他优惠

  • 室外泳池、带露台的餐厅和免费无线网络

  • 距市中心 10 分钟路程，距海滩 20 分钟路程

  • 提供家庭房、游乐区和视频游戏

  • 7 间会议室和网络角

  • 设有电动车充电终端

我们的客房

酒店位置

纳博讷南部诺富特酒店

130 RUE DE L'HOTELLERIE, QUARTIER PLAISANCE
11100 纳博讷
法国

GPS:43.168675, 2.986479

电话
传真 +33 4 68 42 72 10

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LA JOURNEE

主厨烹制的各种可口菜肴非常受欢迎，请记得提前预订座位。期待很快与您见面。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,872 评论

TripAdvisor 评级  4.0/5  352 评论

Roberto at reception ruined our stay !

Tripadvisor 评级 1.0/5

Lordmw 家庭住宿 - 经 TripAdvisor 认证的评论

Roberto at reception ruined our stay ! We had booked & paid for a triple adult room. Upon inspection, the single sofa bed was fit for a child only ! Hence not fit for purpose. My wife popped to reception to enquire as to whether there was another option ? Or a sofa bed that would accommodate the 3rd adult (our son) Roberto at reception rapidly became over defensive. Then subsequently overheated & argumentative. Who then Said to my wife "THIS IS NOT MARRAKESH" !!! My wife was shocked & taken aback at his rude outburst ! My wife is Greek so has a middle Eastern/Mediterranean complexion. Many, I'm sure, would have taken the comment as racist ! Ruining our stay. The hotel should refund the monetary loss incurred for the disgusting & disgraceful treatment endured ! We were only requesting that which we had paid for ! The manager tried to soften the situation. But clearly Roberto needs to understand, that certain outbursts using race or culture can be extremely upsetting when used in a derogatory manner ! Especially when accompanied with a serious lack of customer care skills ! Regards Lord w & family

Dear Lordmw, We apologise for the delay in responding, we have carried out an internal investigation to take disciplinary actions against the person responsible for these inappropriate comments. We sincerely apologise for this disastrous experience and are truly embarrassed by the situation. Under no circumstances should you be subjected to this kind of inappropriate comment. We have tried to contact you but the number available on booking seems to be wrong. We would like to contact you and discuss this with you in person and offer you a commercial gesture in order to apologise, which seems to be the bare minimum in view of what you have had to endure. You can call us on +33 4 68 42 72 00 and ask for the management directly. In the meantime, we wish you a pleasant day and our sincere apologies. The General manager

非常好

客户意见评级 5.0/5

匿名 家庭住宿 - 所有已确认评论

工作人员很热情，房间整体感觉很舒服

尊敬的 HAIZHEN H.： 感谢惠赐有关下榻 Novotel Narbonne Sud 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启。

Another Excellent Stopover

Tripadvisor 评级 5.0/5

Vera A Couples - 经 TripAdvisor 认证的评论

We always use this hotel when traveling. It’s in an excellent location within easy access of the motorway. Staff friendly when checking in. Restaurant excellent for breakfast and dinner with a good choice. Room always comfortable with good toiletries in the bathroom. Would definitely recommend.

A modern, clean hotel, decent breakfast, lovely pool & free parking - good value!

Tripadvisor 评级 4.0/5

anushelow 家庭住宿 - 经 TripAdvisor 认证的评论

This is the second time I stayed at Novotel Narbonne Sud with my husband & 2 kids (ages 9yrs & 14yrs). We previously came during Covid in 2021, so of course it was a lot more relaxed this time! It's a modern, clean hotel with an an excellent pool, daily cleaning, friendly staff, decent breakfast & free parking - very good value. It's a slightly strange location in an industrial area off the motorway, but there is an excellent organic supermarket 'Grand Frais' nearby as well as a few fast food places (KFC, McDonalds) which makes a change from eating out at pricey restaurants with kids. The famous 'Grand Buffet' is only a 12min walk away too. The hotel is landscaped really well surrounded by trees & shrubs such that the location is disguised somewhat. Gruissan beach and Narbonne beach are around a 20-25min drive away. There is an good beachside restaurant at Gruissan called 'La Paparrazzo' and a fantastic seafood restaurant at the other end of Gruissan beach for freshly caught oysters, prawns, langoustines etc called 'La Perle Gruissanaise'. A great stay overall!

An experience both good and bad

Tripadvisor 评级 3.0/5

Michael M Couples - 经 TripAdvisor 认证的评论

We stayed on the nights of 28 June and 30 June, en route to and back from Spain. The first night was fine until breakfast on the morning of Wednesday 29 June. The breakfast restaurant was obviously busy but when we arrived for breakfast at 09h10 we found the following: 1. No fruit in the bowls on the buffet - and when a member of staff was asked for some, there were no bowls to put it in when it did arrive. 2. No scrambled eggs available - the hot container was never replenished. 3. Poor selection of cold meat and cheeses. 4. Pastries and Viennoisserie were overcooked and dry. 5. Two young ladies were busy cleaning tables and laying up for lunch when they should have been looking after breakfast customers. 6. There was nobody in a supervisory category to correct any of these deficiencies. Our night stop on 30 June accommodated us in a room for a guest of limited mobility since this was the only one available but it was fine. Breakfast was a much better experience, possibly because there was a member of staff there in a more senior capacity who could supervise and direct the junior staff. We have stayed in Novotel Narbonne Sud many times; this was the first where we have made any adverse comments and will, hopefully, be the last.

Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Narbonne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Virginie NOWAKOWSKI

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其他网络用户评价我们的酒店

  • 340 评论 9/10 位置
  • 772 评论 7/10 房间
  • 981 评论 9.1/10 服务
  • 8 评论 7.6/10 上网
  • 461 评论 8.5/10 早餐
  • 290 评论 7.6/10 清洁度
  • 168 评论 8.1/10 设施
  • 15 评论 10/10 运动休闲

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