Novotel Bordeaux Merignac 4 星

客户意见评级 (ALL 评级) 4.0/5 946 评论

Novotel Bordeaux Merignac - Image 1
Novotel Bordeaux Merignac - Image 2
Novotel Bordeaux Merignac - Image 3
Novotel Bordeaux Merignac - Image 4
80 Avenue J F Kennedy, 33700 梅里尼亚克, 法国

描述

酒店其他优惠

  • 酒店于 2024 年翻新

  • 绿钥匙认证

  • 家庭房

  • 阳光露台让您在轻松的氛围中享用饮料或美食

  • 室外温水游泳池 - 酒店附近设有 A 路电车站。

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酒店位置

Novotel Bordeaux Merignac

80 Avenue J F Kennedy
33700 梅里尼亚克
法国

GPS:44.835682, -0.683078

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抵达和交通

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酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

La Cabane Mérignac

如果餐厅关闭，我们的团队将全天候 24 小时为您提供精选外带餐食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  946 评论

TripAdvisor 评级  3.1/5  19 评论

Un des meilleurs Novotel dans lesquels j'ai séjourné

Tripadvisor 评级 5.0/5

Phil86240 经 TripAdvisor 认证的评论

Un personnel au top, agréable et toujours prêt à aider, dont la volonté de satisfaire les clients est évidente. L'hôtel de très bonne qualité est propre, bien conçu, et bien entretenu. Tout pour satisfaire les clients... Agrémenté d'un restaurant de bon rapport qualité/prix à la nourriture parfaite. Nos petits enfants ont été gâtés, et l'équipe du Novotel a voulu marquer mon anniversaire avec une délicate attention.

Grimy, needs a complete renovation - don’t get off the tram if you are passing by….save yourself!

Tripadvisor 评级 1.0/5

Clare P 经 TripAdvisor 认证的评论

Stayed at the hotel for only 1 night at the end of August 2025 - I’m glad it was only 1!! Arrived with 72 year old mum and 2 children - advised our room was on the first floor and lift was broken, took 2 rooms on the ground floor. Rather grimy, years old carpet (wouldn’t recommend bare feet!), no idea what the was on the walls! Single glazing, no ideal for busy road and planes…cheap thin towels. Very strong chemical in cleaning products (probably mask the musty smell of carpet). I did check out the 1st floor room and it wasn’t any better. Staff not particularly welcoming and frankly quite rude. Couldn’t even be bothered to help prebook a taxi for us to travel to the airport. On the good side you can walk to some ok restaurants or the tram stop is right outside so you can get away from the grime. Due to weather we didn’t try outside but looking from the windows it didn’t appear particularly well kept or look inviting!

I was very disappointed with the questionable hygiene; even with the coffee offered at reception, I won’t return.

Tripadvisor 评级 1.0/5

Meander51498483306 经 TripAdvisor 认证的评论

Encontramos pêlos na cama, um gafanhoto na casa de banho e objectos de outros hóspedes no chão perto da cama. We found hair in the bed, a grasshopper in the bathroom, and items from previous guests on the floor near the bed. Nous avons trouvé des poils dans le lit, une sauterelle dans la salle de bain et des objets laissés par d’autres clients par terre près du lit.

Mixed

Tripadvisor 评级 2.0/5

PedropeteGlasgow 经 TripAdvisor 认证的评论

Some good things, good location near airport and transport, most staff helpful, nice landscaping and gardens. However booked a room for 4 adults, first night pull out bed broke - turns out it was missing numerous slats, we moved room overnight (by a fairly grumpy staff member) but same thing happened again in new room which again had several slats missing. Got fixed next day by maintenance guy who turned up with a load of slats as if this happens often. Other than that decent stay in hotel part. Restaurant not great, first night asked for a carafe of water (in French along with making a drinks order) about 5 times and it never came and I got given a main that turns out wasn't what I ordered as the order appeared 5 mins later. next night starters and mains arrived all at the same time and the waitress wasn't remotely interested in taking them away, really quite stroppy. The restaurant is an independent one -Hippopotamus. Pool and bar good

Not great

Tripadvisor 评级 2.0/5

Navigate591007 经 TripAdvisor 认证的评论

We stayed at Novotel Bordeaux for two nights before continuing our journey to the coast. While our room was adequate for a short stay, it was a bit dated and small for our family of four. Unfortunately, our dining experiences were disappointing. The service in the restaurant was very poor. We ordered drinks, but the beer was missing. Despite following up, it was never brought to us. The children's desserts also did not arrive, even after asking twice. Breakfast the next day was equally subpar: there were no plates, limited choices, and only one waitress struggling to manage everything. The system was very unorganised. In the afternoon, we decided to relax by the pool. However, the service at the poolside kiosk was lacking as the attendant frequently disappeared for long periods, making it difficult to get drinks. Additionally, the receptionists were often unavailable when we needed assistance. On the positive side, the hotel's location is excellent, with easy tram access into Bordeaux, proximity to the airport, and enjoyable cocktails (when they eventually arrived). Overall, while the location and amenities are good, the service needs significant improvement to meet 4 star expectations.

Hi, Thank you for taking the time to share your experience following your stay at Novotel Bordeaux. We sincerely apologize that certain aspects of your visit did not meet your expectations, particularly regarding the service in our restaurant and at the poolside kiosk. The issues you highlighted with missing orders, slow service, and the breakfast experience are concerning and certainly not reflective of the level of service we strive to provide. We have shared your feedback with our teams to ensure these matters are addressed and improvements are made. We’re glad to hear that you appreciated our convenient location and the accessibility it offers for exploring Bordeaux. Your comments about our amenities and cocktails are also appreciated. We hope you will consider giving us another opportunity in the future to provide the quality experience you deserve. Best regards, Marianne Accommodation Manager Novotel Bordeaux Merignac

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其他网络用户评价我们的酒店

  • 265 评论 8.6/10 位置
  • 602 评论 4.6/10 房间
  • 460 评论 7.9/10 服务
  • 11 评论 1.4/10 上网
  • 302 评论 5.4/10 舒适度
  • 203 评论 8/10 早餐
  • 193 评论 4.5/10 清洁度
  • 158 评论 4.9/10 氛围

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