Novotel Paris Saclay 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 554 件のレビュー

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Rue Charles Thomassin, 91400 SACLAY, フランス

説明

ホテルのその他の情報

  • Less than 5 minutes from the Saclay scientificfacility

  • Green Key certificate

  • 10,764 sq. ft. (1,000 m²) of rooms in an old restored farmhouse

  • Outdoor tennis courts and fitness room

  • Free private enclosed outdoor car park

当ホテルの客室

ホテル所在地

Novotel Paris Saclay

Rue Charles Thomassin
91400 SACLAY
フランス

GPS:48.732941, 2.169285

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR

Treat yourself to fine, gourmet cuisine in our restaurant.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  554 件のレビュー

トリップアドバイザーの評価  3.9/5  664 件のレビュー

What a food let down

トリップアドバイザーの評価 4.0/5

H8618LWpatriciao トリップアドバイザー認証口コミ

We went recently to this hotel on a coach tour. The room was really good and the bed was really comfy. I would just like to mention the food which I thought was really bad especially the last starter which was suppose to be pork. I wouldn't eat it and neither did a few of us and it certainly didn't taste like pork. The salads were dry and boring. Its a shame really as you could quite easily make a meal for 37 very reasonably and it really let the place down. Surprised as others have said that are French friends are suppose to be leaders in cusine. The breakfast as well was boring and honestly scrambled eggs every day. I think in was bacon.? Take a trip to Ireland and the Lodge in Coltraine there food was out of this world.

Hello, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of your room and your bed. Regarding the dining experience, we are sorry to learn that the meals did not meet your expectations. Please be assured that your comments have been shared with our kitchen team in order to improve the quality and variety of the dishes offered. We hope to have the pleasure of welcoming you again for a fully satisfying stay. Kind regards, L'équipe du Novotel Saclay

Great Stay Undermined by Poor Follow-Up After Checkout

トリップアドバイザーの評価 2.0/5

soypopirivera トリップアドバイザー認証口コミ

I recently stayed at Novotel Saclay during a business trip and, overall, the in-hotel experience was quite good. The accommodation was clean and comfortable, and the breakfast options were varied and enjoyable — a great way to start each day. Staff on site were friendly and helpful during my stay, and everything ran smoothly from check-in to check-out. However, my experience was unfortunately marred by a serious issue that occurred after I left. I had arranged for a package — which arrived at the hotel shortly after my departure — to be forwarded to a specific address. I confirmed this in advance with hotel staff, who assured me it would not be a problem and even recommended a courier service. I paid for all associated delivery costs and trusted that the matter would be handled as agreed. Regrettably, the package was never sent, and multiple follow-up emails have gone unanswered. This has led to unnecessary stress, financial loss, and the disappearance of the package itself — all of which could have been avoided with proper follow-through and basic communication. It's a shame that such a disappointing post-stay experience has overshadowed what was otherwise a very decent hotel stay. I hope the hotel management takes this feedback seriously and improves its handling of guest requests after checkout, especially when commitments are made by staff.

Dear Ms. Rivera, I acknowledge the inconvenience you experienced and the miscommunication that occurred within the reception team. Manon and Léana, with whom you spoke, had taken the necessary steps and left the instructions in the sharing tool they use within the team. Unfortunately, the package arrived at the same time as a very busy departure at reception, and the employee who had just started his shift immediately took care of the guests at the desk without checking the instructions in advance. The package arrived at that moment, and since your name appeared as a departing guest, the package was refused. Please accept our apologies for this inconvenience. A credit of 4,000 points has been posted to your All card. You can use them at all Accor-branded hotels worldwide. I hope you'll also mention it on TripAdvisor. I apologize again and hope to have the pleasure of welcoming you to a future Renault event. Best regards.

Awful food

トリップアドバイザーの評価 2.0/5

BronGerddi トリップアドバイザー認証口コミ

I don’t tend to put negative reviews but I thought this needed a mention. We were part of a coach tour staying for a few days. Hotel wasn’t busy, Rooms were clean and tidy, Very expensive bar, considering the French are supposed to be renown for their food ,the food here was awful, over cooked and tasteless , some of the serving staff were miserable. Didn’t make you feel welcome here.

Thank you for taking the time to leave us a little note. We take your comments into account, but it seems that this was not the opinion of all participants, I would tend to think that it was not to your taste

Great stay, family hotel, friendly staff

トリップアドバイザーの評価 4.0/5

jeangJ8372GO ファミリー - トリップアドバイザー認証口コミ

My sister and I stayed here as part of a coach group. Room, pleasant enough, view over car park so quiet. Beds comfortable and bathroom clean , shower was great. We could have done with knowing how to operate the air conditioning, no instructions anyway or if there was a fire what to do. Stayed for 4 nights and they did change towels and make the beds for us. Food , breakfast great, cooked and continental so plenty of choice, evening meals, I guess because we were a group that the food was a bit bland and dry some days but overall, I would give food 7/10

Dear Jean, Thank you for your positive feedback regarding your recent stay at Novotel Paris Saclay. We are delighted to hear that you found our hotel family-friendly and appreciated the comfort of your room and our attentive staff. We take note of your comments regarding the air conditioning instructions and emergency procedures. Ensuring our guests are well-informed is important to us, and we will review how we can improve communication in these areas. It is great to know you enjoyed the breakfast selection. We value your input on the evening meals and will consider your suggestions to enhance the dining experience for our group guests in the future. We hope to welcome you again for another pleasant stay. L'équipe du Novotel Paris Saclay

Hotel staff made us very welcome

トリップアドバイザーの評価 5.0/5

Karen R トリップアドバイザー認証口コミ

Big thanks to the staff at Novotel who made our stay so special, they were especially attentive and kind to my mum who was treated royally! Spacious and quiet room, good breakfast but no cold milk for tea. Very nice outside area with lots of seating and pool. Location is a bit remote and not much going on in Saclay itself.

Dear Karen R, Thank you for sharing your experience with us. We are delighted to hear that our staff made your stay special, especially by taking care of your mum. We appreciate your feedback regarding the breakfast options and apologize for any inconvenience caused. Our hotel is indeed located in a peaceful area, offering a relaxing environment with outdoor spaces and a pool. We hope you had a pleasant stay overall. Looking forward to welcoming you back. Best regards, Novotel Paris Saclay

との提携 TripAdvisor

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