马西帕莱索诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,027 评论

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18.20 Avenue Emile Baudot, 91120 帕莱索, 法国

描述

酒店其他优惠

  • 采用现代设计风格的 O'Verde 餐厅酒吧

  • 8 间自然采光充足的会议室

  • 家庭房，可容纳 2 位成人和 2 位 16 岁以下儿童

  • 拥有 150 个车位的大型私人室外停车场

  • 设有 150 个停车位的宽敞私人室外停车场

我们的客房

酒店位置

马西帕莱索诺富特酒店

18.20 Avenue Emile Baudot
91120 帕莱索
法国

GPS:48.719146, 2.263697

电话
传真 +33 1 64 47 17 80

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

O'Verde

餐厅采用以世界风味为灵感的烹饪主题，提供舒适友好的氛围，带来令人难忘的美食享受。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,027 评论

TripAdvisor 评级  3.6/5  582 评论

An ill managed hotel

Tripadvisor 评级 2.0/5

Karlkoreander 经 TripAdvisor 认证的评论

Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.

Dear Karlkoreander, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and we appreciate you bringing these matters to our attention. First of all, please accept our sincere apologies for the language barrier you encountered at check-in. This situation does not reflect our usual standards, as the majority of our front desk team speaks several languages, including English, French, Spanish, and German. We regret that this was not the case during your arrival. Regarding your late arrival, we fully understand your frustration after a long journey. However, we would like to clarify that our restaurant’s closing hours are clearly communicated on all our booking platforms as well as on the Accor website. Unfortunately, outside of these hours, our team was not able to provide additional food service beyond what had already been offered, and we regret that we could not do more at that time. Finally, we are deeply sorry for the disturbance caused the following morning when our staff entered your room without knocking and spoke loudly. This is absolutely not acceptable and has been reported to the relevant department so that appropriate measures can be taken to prevent this from happening again. Your comments are valuable to us and help us improve our services. We truly hope to have the opportunity to welcome you again and provide you with the level of service our guests are entitled to expect. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Avoid this hotel if possible.

Tripadvisor 评级 1.0/5

Devu1120 经 TripAdvisor 认证的评论

Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range

Dear Devanshi, We are sincerely sorry to learn that your stay at our property did not meet your expectations. Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered. Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay. Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities. We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel. We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

客户意见评级 0.5/5

Zhang M. 商务住宿 - 所有已确认评论

结账账单只有房费，但信用卡账单中显示扣除了17欧元，这17欧元并没有在账单中体现，我写邮件给酒单，让酒单出示证据，酒店说有可能是我在餐厅或者酒吧消费了，首先我根本没有此类消费，另外，任何消费发生应该在我退房时就告知，并有消费清单。在没告知我情况无端在我信用卡中扣钱，这让人无法接受。

Dear Zhang M., We are truly sorry for the situation you have described and completely understand your frustration. This is certainly not the level of service we aim to provide to our guests. In order to review the charge in detail and provide you with a clear and prompt explanation, please contact me directly at al… I will personally look into your case and ensure that everything is clarified or adjusted if necessary. Once again, please accept our sincere apologies for this inconvenience, and thank you for bringing it to our attention. Best regards, Aline Perissé Sales Assistant.

Disappointing stay. Pool closed and poor location.

Tripadvisor 评级 2.0/5

SDTraveler83 家庭住宿 - 经 TripAdvisor 认证的评论

Disappointing experience. We booked this hotel for a one night stay with our 3 children before flying home. We booked specifically for the pool and it appeared to be close to a park and some restaurants. When we arrived we realized the area is run down, the park is small with no playground and there are almost no restaurants in close proximity.we were forced to war both meals at the overpriced restaurant (I will say the food was decent and the service was very good). The most disappointing was that the pol ended up being closed (it's august) and there were no apologies made for the inconvenience. I would not recommend. I wish we'd stayed in the city center near the train station. Disappointing finish to our trip.

Very nice French Hotel in the upcoming Area

Tripadvisor 评级 5.0/5

Sebastian L 经 TripAdvisor 认证的评论

Very nice Hotel in a central place, but yet far from the hectic. Train and bus stop in walking distance. Very nice room, spacious, clean and comfy. Bathroom with shower and usual bathroom amenities. The Restaurant for Breakfast is nice, and the selection OK. For Dinner we invited friends over, and the waiter was fantastic. Spoke English, sadly the menu was only in French, but our friends helped out and we had a great time. My favorite waiter was the Bar waiter. He was funny and very attentive. He made great drinks and ensured I had a good local brew. We came with a 5 year old child and he spoiled her with sweets and tried everything to find a drink for her. We played Billiard in the Lobby and it was fun. When we come back to France and the Paris region, we will return to this Hotel. Really enjoyed it.

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其他网络用户评价我们的酒店

  • 168 评论 8.5/10 位置
  • 392 评论 6.5/10 房间
  • 543 评论 8.9/10 服务
  • 6 评论 8.1/10 上网
  • 152 评论 7.1/10 清洁度
  • 147 评论 7.7/10 早餐
  • 26 评论 9/10 酒吧和饮品
  • 7 评论 2.5/10 运动休闲

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