Mercure Reims Parc des Expositions Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 001

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Mercure Reims Parc des Expositions Hotel - Image 4

Описание

Особенности отеля

  • Outdoor terrace and swimming pool, for a total change of scenery

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • Meeting room for business and family events

  • Restaurant and sunny terrace, offering seasonal cuisine

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Расположение отеля

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 001

Рейтинг TripAdvisor  3.6/5  Отзывов: 269

Very tired rooms and poor location

Примечание: Tripadvisor 3.0/5

CLRL Семьи - Реальные отзывы TripAdvisor

Great stay with great staff

Примечание: Tripadvisor 5.0/5

Cruiser31856252489 Friends getaway - Реальные отзывы TripAdvisor

Dear Mister, Thank you very much for your kind feedback! We're delighted to hear you enjoyed your stay, especially our friendly staff, comfortable accommodations, and the dining experience. It’s wonderful to know that our team could make your visit even more enjoyable. We appreciate your note on the room temperature and will keep it in mind to ensure every detail adds to the comfort of our guests. We look forward to welcoming you back for another great experience! Kind regards,

Let down by its dining experience

Примечание: Tripadvisor 3.0/5

Linda K Реальные отзывы TripAdvisor

Dear Ms LINDA, Thank you for sharing your feedback following your stay at Mercure Reims Parc des Expositions. We're pleased to hear that you appreciated the comfort of our rooms, especially the quiet environment and comfortable beds, as well as our breakfast selection. However, we are sorry to learn about the challenges you encountered with the bathroom, particularly with the low toilet and the soap dispenser placement. Your observations have been shared with our team, and we will explore adjustments to make our facilities more user-friendly. We would also like to clarify a misunderstanding about our restaurant’s app. The app is intended to display the menu for easier browsing, not for placing orders. We regret any confusion this may have caused, and we will ensure our staff provides clearer explanations to avoid this issue in the future. That being said, we are sorry if the service and food did not meet your expectations and will address this with our team to enhance the dining experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an improved experience on your next visit. Best Regards

Friendly, quirky hotel

Примечание: Tripadvisor 4.0/5

Scenic11847405551 Couples - Реальные отзывы TripAdvisor

Dear guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your brief stay and that you had the chance to enjoy a glass of champagne at our bar. It’s great to know that our early morning coffee and croissants helped start your journey on a positive note. Our hotel’s unique retro style is indeed part of our charm, and while it may not be to everyone’s taste, we’re pleased that you found the staff to be lovely and the bed comfortable. Thank you for your recommendation, and we hope to have the pleasure of welcoming you again on your next visit to Reims! Best regards,

Horrendous experience will never return

Примечание: Tripadvisor 1.0/5

Smurfetta1977 Реальные отзывы TripAdvisor

Dear Madam, We would like to inform you that after a thorough investigation by our teams, we are getting back to you. A response has been sent to you on the Booking.com messaging system, granting you the refund you requested for the breakfasts not consumed in addition to the dishes offered because of the cooking problem you encountered, as well as your child's menu. The safety and well-being of our customers is our absolute priority, and we take these concerns very seriously. For this reason, we sincerely apologise. Your experience does not reflect the high standards we strive to maintain in terms of service quality and food safety. We fully understand how upsetting this situation may have been, and once again apologise sincerely for any inconvenience caused. We thank you for informing us of this situation and sincerely hope that we will have the opportunity to welcome you back in the future and provide you with the same experience as in previous years.

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Другие интернет-пользователи оценили наш отель

  • 276 Отзывов 8.6/10 Расположение
  • 630 Отзывов 6.4/10 Номер
  • 780 Отзывов 8.7/10 Сервис
  • 9 Отзывов 2.2/10 Интернет
  • 340 Отзывов 8.3/10 Атмосфера
  • 313 Отзывов 8.3/10 Завтрак
  • 188 Отзывов 6.7/10 Чистота
  • 83 Отзывов 7.6/10 Напитки

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