Mercure Reims Parc des Expositions Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 970

Гарантия
лучшей цены
Mercure Reims Parc des Expositions Hotel - Image 1
Mercure Reims Parc des Expositions Hotel - Image 2
Mercure Reims Parc des Expositions Hotel - Image 3
Mercure Reims Parc des Expositions Hotel - Image 4
2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Описание

Особенности отеля

  • Outdoor terrace and swimming pool, for a total change of scenery

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • Meeting room for business and family events

  • Restaurant and sunny terrace, offering seasonal cuisine

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Расположение отеля

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

GPS:49.2357, 4.070269

Телефон
Факс +33 3 26 85 64 72

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 970

Рейтинг TripAdvisor  3.6/5  Отзывов: 271

Rude restaurant staff

Примечание: Tripadvisor 3.0/5

Gerald J Реальные отзывы TripAdvisor

I stayed at the hotel for a short work-related visit and overall found it to be quite nice. However, I had a disappointing experience involving a staff member, whom I believe is the restaurant supervisor. Despite the restaurant being largely empty, she rather rudely directed my colleagues and me to move to a different table without explanation. Her tone and attitude were unprofessional and left us feeling unwelcome. More concerning was that I later observed her vaping inside the restaurant, directly under a clearly displayed sign stating that smoking and vaping are strictly prohibited. For a staff member—especially someone in a supervisory role—to disregard such rules sets a poor example and shows a lack of respect for both the workplace and the guests. As someone who works in hospitality myself, I found her behavior unacceptable and not reflective of the standards expected in this industry. It left a negative impression on an otherwise decent stay

Very tired rooms and poor location

Примечание: Tripadvisor 3.0/5

CLRL Семьи - Реальные отзывы TripAdvisor

The bar area and reception area for this hotel are nice. Lots of seating and quite funky decor. The rooms are very tired and a bit smelly. The bathroom in particular. The corridor is very dark and dreary. It’s quite far from town - about a 30 minute walk and there is not much in the surrounding area. Parking is free with fast EV chargers available (300kw). Food options were ok - the bar staff worked very hard. Reception staff less hard. We asked about dinner but told we could not have a table until 8pm - however looking on the website there were tables available from 7.15pm. Ok for a stop over but I would probably choose somewhere else.

Great stay with great staff

Примечание: Tripadvisor 5.0/5

Cruiser31856252489 Friends getaway - Реальные отзывы TripAdvisor

Great hotel. Comfortable and well situated. The dining room is good and everyone serving there is friendly and helpful. Nothing is too much trouble. The rooms are well maintained and spotless but some are maybe a little bit warm. I wouldn’t hesitate to stay again. Thank you

Dear Mister, Thank you very much for your kind feedback! We're delighted to hear you enjoyed your stay, especially our friendly staff, comfortable accommodations, and the dining experience. It’s wonderful to know that our team could make your visit even more enjoyable. We appreciate your note on the room temperature and will keep it in mind to ensure every detail adds to the comfort of our guests. We look forward to welcoming you back for another great experience! Kind regards,

Let down by its dining experience

Примечание: Tripadvisor 3.0/5

Linda K Реальные отзывы TripAdvisor

The rooms are quiet and well-equipped, beds are comfortable. In the bathroom the toilet is very low and getting into the bath is quite a challenge - and when you do finally make it you discover that you cannot teach the soap dispenser. which is high up on the wall, a fine position if you want a shower, but otherwise ... On the negative side, although there are tea and coffee making facilities in the rooms, no milk is provided and has to be requested at the bar, which is easier said than done when the bar is busy. The self-service breakfast is excellent, with everything you could possibly want, but I cannot recommend the dinner experience - you are expected to order via an app on the table, so if you don't have a smart phone you have to wait for ages until someone finally brings a menu, and the food, when it arrives, is very average and definitely not served with a smile.

Dear Ms LINDA, Thank you for sharing your feedback following your stay at Mercure Reims Parc des Expositions. We're pleased to hear that you appreciated the comfort of our rooms, especially the quiet environment and comfortable beds, as well as our breakfast selection. However, we are sorry to learn about the challenges you encountered with the bathroom, particularly with the low toilet and the soap dispenser placement. Your observations have been shared with our team, and we will explore adjustments to make our facilities more user-friendly. We would also like to clarify a misunderstanding about our restaurant’s app. The app is intended to display the menu for easier browsing, not for placing orders. We regret any confusion this may have caused, and we will ensure our staff provides clearer explanations to avoid this issue in the future. That being said, we are sorry if the service and food did not meet your expectations and will address this with our team to enhance the dining experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an improved experience on your next visit. Best Regards

Friendly, quirky hotel

Примечание: Tripadvisor 4.0/5

Scenic11847405551 Couples - Реальные отзывы TripAdvisor

We had a very brief overnight stop on our journey to Italy. We were late arriving due to delays at the tunnel but just in time to have a glass of champagne (when in Reims!) before the bar closed. We left early for our onward journey but were provided with coffee and croissants in our room at 5.30. The hotel is very quirky in retro style. Not sure it’s a 4 star but the staff were lovely and the bed very comfortable so wouldn’t hesitate to recommend.

Dear guest, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your brief stay and that you had the chance to enjoy a glass of champagne at our bar. It’s great to know that our early morning coffee and croissants helped start your journey on a positive note. Our hotel’s unique retro style is indeed part of our charm, and while it may not be to everyone’s taste, we’re pleased that you found the staff to be lovely and the bed comfortable. Thank you for your recommendation, and we hope to have the pleasure of welcoming you again on your next visit to Reims! Best regards,

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Другие интернет-пользователи оценили наш отель

  • 278 Отзывов 8.7/10 Расположение
  • 641 Отзывов 6.5/10 Номер
  • 784 Отзывов 8.8/10 Сервис
  • 9 Отзывов 2.2/10 Интернет
  • 349 Отзывов 8.4/10 Атмосфера
  • 322 Отзывов 8.3/10 Завтрак
  • 222 Отзывов 7.8/10 Удобства
  • 197 Отзывов 6.9/10 Чистота

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