Fairmont El San Juan Hotel 5 星

客户意见评级 (ALL 评级) 3.9/5 669 评论

保证最优惠房价
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 圣胡安, 波多黎各

描述

酒店其他优惠

  • 客房和套房具有温馨的氛围和淡淡的海洋色调，呈现出优雅的历史感。

  • 配备无线网络、平板电视、有线和流媒体频道、保险箱、吹风机和熨斗/熨衣板。

  • 酒店提供 24 小时客房内用餐服务，客人可享用创新的海岛美食。

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

我们的客房

酒店位置

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 圣胡安
波多黎各

GPS:18.442995, -66.019684

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  669 评论

TripAdvisor 评级  4.0/5  1,894 评论

Could be better

Tripadvisor 评级 3.0/5

Mwaba C 经 TripAdvisor 认证的评论

I was very disappointed with my stay at the Fairmont El San Juan. While the property has a great location and aesthetic, the overall experience did not meet the expectations of a luxury resort. The room was very standard and had a noticeable moldy, musty smell that made it uncomfortable to relax or sleep. For a hotel at this price point, cleanliness and air quality should be a basic standard. Additionally, the front desk staff were unwelcoming and dismissive. Interactions felt cold and unhelpful, and there was a clear difference in how guests were treated. I observed white patrons receiving noticeably warmer, more attentive service, while I was met with indifference. The experience carried subtle but undeniable undertones of bias, which made me feel uncomfortable and undervalued as a guest. Hospitality should be inclusive and respectful to all guests. Unfortunately, this was not the case during my stay. I would not recommend this hotel based on my experience.

Amazing service at the Beach/Pool

Tripadvisor 评级 5.0/5

dnice1120 经 TripAdvisor 认证的评论

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Thank you for sharing such a wonderful review and for choosing to stay with us during your visit to Puerto Rico for the Bad Bunny concert. We are delighted to know that your experience at our beach and pool exceeded expectations. Your kind recognition of our team—especially Wilfred, Enwil, and our pool staff—truly means a great deal to us. We take great pride in delivering genuine, attentive service, and it is always rewarding to see our colleagues acknowledged for their efforts. Your comments will certainly be shared with them and the leadership team. We look forward to welcoming you back to Fairmont El San Juan Hotel for another memorable stay in the near future.

Decent meeting hotel. Tech issues are a problem

Tripadvisor 评级 3.0/5

hockessin1 经 TripAdvisor 认证的评论

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Thank you for taking the time to share your feedback. We are pleased to know you found our location convenient and the property suitable for meetings; however, we are sincerely concerned to learn about the technical and maintenance challenges you experienced during your stay. Please accept our apologies for the inconvenience caused by the television settings, in-room charging outlets, lighting issues, and desk lamp. This is certainly not the level of comfort or functionality we strive to provide, particularly for our business and meeting guests. Your comments have been shared with our Engineering team for immediate review and corrective action. We are also very sorry to hear about the noise disturbances in the hallway. Maintaining a quiet and professional environment is essential, and your feedback has been addressed with our Housekeeping leadership to reinforce service etiquette and guest awareness. We truly appreciate you bringing these matters to our attention, as they help us improve. Should you consider staying with us again, we would welcome the opportunity to provide a more seamless and comfortable experience.

Extremely Disappointed

Tripadvisor 评级 3.0/5

Dewana W 经 TripAdvisor 认证的评论

Unfortunately, this was not the experience we expected from a luxury resort at this price point. Service throughout the hotel was consistently poor. It was difficult to reach anyone by phone, restaurant reservations were unavailable, and valet service was unresponsive, staff often looked at us without offering help. Our room was missing basic amenities such as bathrobes, and the lotion bottle was empty upon arrival. Dining was another disappointment. The food quality did not match the hotel’s reputation, and servers were unwilling to explain menu items when asked, which made the experience feel rushed and unwelcoming. For $700 per night, guests should receive attentive service, warmth, and thoughtful details. Sadly, this stay fell far below those expectations.

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet the level of service and attention you rightfully expected, particularly given the rate and positioning of our resort. Your comments regarding service responsiveness, room readiness upon arrival, valet experience, and dining interactions are concerning and not reflective of the standards we strive to uphold. Missing amenities, difficulty reaching team members, and feeling unattended or rushed are unacceptable, and we sincerely regret the frustration this caused during your stay. We also appreciate you highlighting your dining experience. Hospitality should always feel warm, informative, and welcoming, and we are disappointed that this was not conveyed through our restaurant service. Your feedback has been shared with our leadership teams so these matters can be addressed with urgency and care. While we cannot change the experience you had, please know that your comments are being taken seriously and are helping guide meaningful improvements. We would welcome the opportunity to reconnect with you directly, should you be open to it, to better understand the details of your stay and explore how we might regain your confidence. Thank you again for bringing this to our attention.

Buyer Beware: Resort Pass Scam

Tripadvisor 评级 1.0/5

mr_nicely 经 TripAdvisor 认证的评论

We tried to book a cabana on resort pass but our car broke down before we headed over there and we were unable to go. We told them within 30minutes of booking and they took days to get back to us. They ended up charging us the full $360 for this and refused a refund despite having multiple that no one was using and us. This hotel is very scammy for such a high end resort. Buyer be ware.

Thank you for taking the time to share your feedback. We are truly sorry to learn of the unfortunate circumstances that prevented you from visiting the resort as planned. We would like to clarify that cabanas reserved through ResortPass are subject to the cancellation and refund policies agreed to at the time of booking, which are managed directly by that third-party platform. Unfortunately, once a reservation is confirmed, the hotel does not have the ability to override or modify ResortPass charges, even when the cabana ultimately goes unused. That said, we regret any delay in communication and understand how frustrating this situation must have been, especially given the unexpected nature of your circumstances. We would welcome the opportunity to review your experience further and ensure your concerns are properly addressed. Please feel free to contact us directly so we may look into this matter with the appropriate teams. Thank you again for your feedback.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 516 评论 9/10 位置
  • 977 评论 5.4/10 房间
  • 2,389 评论 8.4/10 服务
  • 5 评论 0/10 上网
  • 753 评论 8.1/10 食物
  • 714 评论 7.9/10 氛围
  • 543 评论 9.1/10 游泳池
  • 430 评论 3.9/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。