曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店

客户意见评级 (ALL 评级) 4.4/5 6,811 评论

曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店 - Image 1
曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店 - Image 2
曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店 - Image 3
曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店 - Image 4
410 Atkinson Drive, 96814 火奴鲁鲁, 美国

描述

酒店其他优惠

  • 每日费用包含：餐饮优惠、文化活动、额外设施服务、可重复灌装饮用水等多项服务！

  • 步行片刻即可抵达夏威夷会议中心

  • 提供 1394 平方米（15,000 平方英尺）的组合会议空间

  • 靠近太平洋和威基基步道

  • 紧邻阿拉莫阿纳购物中心

我们的客房

酒店位置

曼特拉旗下的火奴鲁鲁阿拉莫阿纳酒店

410 Atkinson Drive
96814 火奴鲁鲁
美国

GPS:21.2901918, -157.83968

电话
传真 +1 808-944-3974

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  6,811 评论

TripAdvisor 评级  3.8/5  5,322 评论

Decent hotel - disappointed didn't get rooms we ordered

Tripadvisor 评级 2.0/5

C3ontheroad 经 TripAdvisor 认证的评论

We paid extra for two Mountain View rooms for a 10-day stay, but were given two Parking Lot view rooms instead. The manager insisted we had been upgraded to a “partial beach view,” though there was no beach visible at all. After reading several recent reviews, it appears other guests have experienced similar downgrades. The hotel itself is nice. However, the check-in clerks were not very friendly, while other staff members were pleasant. Housekeeping was lacking—there was mold in the shower (with no vent), a dirty faucet, and carpets that clearly needed cleaning. One pillowcase even had a hole, and the pillows were very small. Be cautious when booking through third-party sites. You may not receive the room you paid for.

Aloha, Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues with our Housekeeping team. We appreciate you of sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, disappointing service

Tripadvisor 评级 3.0/5

tourist w 经 TripAdvisor 认证的评论

The location is convenient, though it’s about a 30-minute walk (or 10-minute drive) to Waikiki city centre. It’s very close to Ala Moana Shopping Centre (5 minutes) and Ala Moana Park (10 minutes), which has a lovely bay beach. There are a few shops within the hotel, including a Starbucks, which was a plus. The hotel also offers guest activities such as lei making, hula dancing and ukulele lessons, which were a nice touch. Unfortunately, the service was very poor. Aside from the security guard, no one acknowledged us on arrival. Valet staff were unhelpful when asked questions, and reception staff were similarly disengaged. On multiple occasions, several staff were at reception appearing idle while guests waited in line — staff presence did not translate into service. Housekeeping communication was inconsistent. Reception advised no softer pillows were available, yet housekeeping was able to provide one. We also had to repeatedly request extra towels. Despite staff being aware we were late sleepers, there was a knock on our door around 9am every morning to service the room. The pool area is small and uninviting. Please consider retraining staff in good hospitality service. While Hawaii has a relaxed atmosphere, a professional, caring and friendly attitude toward guests is always welcome. Putting yourselves in travellers’ shoes would go a long way toward improving the overall experience.

Always feels like home!

Tripadvisor 评级 5.0/5

heuster3 经 TripAdvisor 认证的评论

I love staying here! The front desk is always warm and friendly, sometimes funny too! I got in rather late, but Mark was cheerful and helped me. I did ask if there was a room far away from the elevators, like I've stayed in before, but I was given a high floor and a room with only one guest next to me. I like when that happens. I really like the refurbishing of the hallways. They are so much brighter! I also like what they did with the interiors. There were a few things I thought were issues. The dresser is nice, with deep drawers, but there's only two. It looks like there could've been four. The in-room safe wouldn't fit my laptop and the battery was low. One cosmetic thing I saw was the door jam. The paint must not have been dry when they shut the door. With the nice changes, this just didn't look right. Other than those things, the self-parking is great! There isn't really a view, but it was much quieter facing the back. I like how close it is to the mall. I didn't feel like going out to eat, so I just went to the mall and ate at the Foodland that has two spots to get food. Again, the staff is great! I will always consider staying here when I'm out again!

Enjoyed our stayed

Tripadvisor 评级 4.0/5

412ys 经 TripAdvisor 认证的评论

Really nice. It was clean and felt safe. The beds and pillows were comfortable and so cool that they have a shopping center in there and restaurant on top. I would stay here again.

Expensive parking and thin walls

Tripadvisor 评级 1.0/5

866meghans 经 TripAdvisor 认证的评论

The parking was extremely expensive at $40 per night. There is also a resort fee to pay. We stayed in the Kona Tower and the doors for the rooms were extremely loud whenever they shut. The windows did not seal well to keep out noise from outside. Honestly I would not stay here again due to the noise issue and the high parking fee.

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其他网络用户评价我们的酒店

  • 2,577 评论 9.3/10 位置
  • 2,920 评论 6.4/10 房间
  • 2,842 评论 8.2/10 服务
  • 29 评论 6.7/10 上网
  • 1,160 评论 6.5/10 清洁度
  • 796 评论 6.6/10 设施
  • 616 评论 6.5/10 氛围
  • 261 评论 7.1/10 早餐

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。