Mercure Maldives Kooddoo Resort 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 878

Mercure Maldives Kooddoo Resort - Image 1
Mercure Maldives Kooddoo Resort - Image 2
Mercure Maldives Kooddoo Resort - Image 3
Mercure Maldives Kooddoo Resort - Image 4
Gaafu Alifu Atoll, 20219 KOODDOO ISLAND, Мальдивы

Описание

Особенности отеля

  • 50% off for domestic transfer from Malé-Velana International Airport.

  • Located within easy access to some of the best diving spots in the Maldives.

  • Live Local with access to venture into local cultures and experiences.

  • Gorgeous stay experience guaranteed with nature backdrop along with utmost privacy.

  • Plethora of choices from all-inclusive, bed & breakfast, or half-board stay.

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Расположение отеля

Mercure Maldives Kooddoo Resort

Gaafu Alifu Atoll
20219 KOODDOO ISLAND
Мальдивы

GPS:0.731723, 73.432291

Телефон
Факс +960 682-0004

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Домашние животные не допускаются
  • Ресторан
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 878

Рейтинг TripAdvisor  4.8/5  Отзывов: 1 183

Сертификат качества 2025

Примечание: отзывы клиентов 0.5/5

Balym K. Пары - Проверенные отзывы - ALL

Никому советовать не буду. Спору нет красивое место. Но все впечатление испортило руководство и сотрудники. Которые когда выключили у них свет. Весь день держали не ведении. Ужинали мы в темноте , на столе были крохотные лампы. Телефоны были разряжены. Даже воды не было! Нам сказали , что перевозят в другой резорт , только когда мы сами пришли спросить. В полной темноте собирали свои вещи. Отвезли нас сначала в аэропорт , там сотрудница отеля с надменным лицом спросила оплату. Вы хотя умейте строить дружеские отношения, никакой дипломатии. Могли бы сказать , мы вам делаем скидку. Так как это наш косяк, оплата будет другая. Но нет, с нас посчитали абсолютно всё, преподнесли это ужасно. Я просила перерасчет. Из за того, что мы отказывались платить полную сумму. Нам сказали , мы вас не отвезем в другой отель. Пока вы не оплатите счет. Потом мы сказали русскоговорящей Ксении. Спасибо помогла. Посадили нас в автобус. Очень тесный!!!! Отвещли до катера. Одели жилеты какие то , выключили свет и 15 минут в кромешной темноте мы ехали до нового отеля. Я боюсь темноты. Потом 2 часа ждали заселения и наши чемоданы. И почему ваш сотрудник Елена сейчас пишет моему мужу и просит оплату ?? Делайте перерасчет! Позорники! В первый раз вижу такой ужасный отель и сервис! Надо будет в тик ток выложу видео про вас

Dear Ms. Balym, Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the distressing experience you had at the end of your stay, and we sincerely regret the frustration and disappointment this situation caused you. Please accept our deepest apologies for the general power outage and, most importantly, for the lack of timely, clear, and compassionate communication from our side during this unexpected situation. We fully understand how unsettling it must have been and this is not the level of care or reassurance we aim to provide our guests. We would like to thank you for acknowledging the assistance provided by our colleague Raushan and myself and your kind words about this support have been shared accordingly. We are particularly concerned to hear about how the relocation process and billing communication were handled, including the manner of interaction at the airport and the stress caused during the transfer. This is not aligned with our service values. We acknowledge that the situation required greater empathy, clearer explanations, and a more guest-centric approach. Rest assured, we are taking this feedback seriously to improve our crisis communication, guest handling, and internal coordination to prevent such experiences in the future. Regarding the billing and recalculation you mentioned, please be assured that your case is under review. Our management team rechecked the charges related to your stay and the circumstances of the power outage to ensure that everything has been handled fairly and correctly. Once again, we sincerely regret that your stay did not reflect the standards we strive to uphold. Thank you for bringing these matters to our attention. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Very relaxing holidays

Примечание: Tripadvisor 5.0/5

Go800515 Реальные отзывы TripAdvisor

December 2025 was my second time in Kooddoo and it was better than first time. The service was perfect! This year especially at the dive center Chaitanya Bhagat CHAIT the scuba instructor was perfect! I am already booking for next year.... I hope I will meet Chait and the hole team of kooddoo for my holidays.

Dear Go800515, Warm greetings from Mercure Maldives Kooddoo, and thank you for sharing your lovely feedback with us. We are truly delighted to know that your second stay with us was even better than your first and that you enjoyed such a relaxing holiday. Your kind words about our service mean a great deal to the entire team. A special thank you for recognizing Chaitanya (Chait) from our Dive Center. He will be absolutely thrilled to hear that he made your scuba diving experience so memorable. We will be sure to pass on your compliments to him and the whole Kooddoo team. It is wonderful to hear that you are already planning your next visit - we very much look forward to welcoming you back and hope to make your next stay just as special. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Fantastic resort

Примечание: Tripadvisor 5.0/5

Vasilisa S Реальные отзывы TripAdvisor

This resort is in a truly fantastic location and offered the best holiday experience we have had to date. We absolutely loved our time at Mercure Kooddoo Maldives. The island is breathtaking, with a wonderful atmosphere that immediately makes you feel relaxed and welcomed. The rooms were beautiful, immaculately clean, and thoughtfully designed. One of the highlights of our stay was snorkelling on the pristine house reef. Being able to swim alongside turtles, sharks, eels, and an incredible variety of fish was absolutely amazing and is a memory we will cherish forever. What truly sets this resort apart is the exceptional staff, who consistently go above and beyond to ensure guests feel cared for. A special thank you to Khan, our guest concierge, for his daily assistance and for making our stay so comfortable and seamless. We would also like to acknowledge Joanne, Poppy, Ibrahim, Korey, Shifa, and Naveen at the restaurant, who were always friendly, attentive, and welcoming. Special thanks as well to Hammy at the scuba dive centre for taking us snorkelling and giving us the unforgettable experience of seeing dolphins. We are also very grateful to our housekeeper, who kept our room perfectly refreshed each day and delighted us with beautiful and creative bed art. The commitment, enthusiasm, and genuine engagement shown by all frontline staff made our stay truly special. We hope management is aware of the outstanding work their team is doing—they should be extremely proud of such a dedicated and professional group of people. We would highly recommend Mercure Kooddoo and would love to return in the future.

Dear Vasilisa S, Warm greetings from Mercure Maldives Kooddoo, and thank you very much for sharing such a beautiful and detailed review of your stay in Mercure Maldives Koodoo. We are truly honored to know that your holiday with us has been the best you have experienced to date. Your kind words about our island, atmosphere, and accommodation mean a great deal to us, and we are delighted that you felt relaxed and welcomed from the moment you arrived. It is wonderful to hear how much you enjoyed snorkeling on our house reef and the unforgettable encounters with turtles, sharks, eels, and vibrant marine life. These moments are exactly what make the Maldives so special, and we are thrilled they became cherished memories for you. Your generous recognition of our team truly touches us. Thank you for highlighting Khan for his dedicated concierge service, as well as Jo Ann, Poppy, Ibrahim, Kori, Shifa, and Naveen for their warm hospitality in the restaurant. We are also delighted to hear your appreciation for Hammey at the Dive center and for the wonderful snorkeling experience and dolphin sighting. Your kind words for our housekeeping team and the thoughtful bed art are equally appreciated. Please rest assured that your compliments will be shared with all mentioned colleagues and our management team. Feedback like yours is incredibly motivating and reaffirms the passion our team brings to creating meaningful guest experiences. Thank you once again for your strong recommendation. We would be absolutely delighted to welcome you back to our island paradise for another unforgettable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Примечание: отзывы клиентов 4.0/5

Sofia M. Пары - Проверенные отзывы - ALL

Очень приятный отель, прекрасное питание и обслуживание. Общее впечатление испортила только ситуация с поломкой генератора из-за которой переехали в другой отель

Dear Sofia, Thank you very much for taking the time to share your feedback and for choosing Mercure Maldives Kooddoo Resort. We are delighted to hear that you enjoyed the resort, our dining options, and the attentive service, especially the assistance provided by Raushan. At the same time, we sincerely apologize for the inconvenience caused by the generator malfunction, which affected water, electricity, and internet, and required you to move to another hotel. We fully understand how challenging and disruptive this situation was, particularly when packing in the dark. Please be assured that your feedback has been shared with our team as we continue to review and improve our emergency procedures to minimize the impact on our guests. We truly appreciate your understanding and positive remarks despite the unforeseen circumstances. It was a pleasure to host you, and we hope to welcome you back for a seamless and relaxing experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Wonderful Views, Amazing Restaurant Staff, Disappointing Experience

Примечание: Tripadvisor 3.0/5

geelovethesea Реальные отзывы TripAdvisor

We come to the Maldives often and normally get a warm welcome from the resorts we stay, the welcome in the airport and at the resort was nice enough. The staff at the restaurants are the only reason we didn't rate this a 1, as they're lovely, helpful and will go above and beyond to make the guests feel welcome. However the customer experience manager (Kseniia) made us feel less like valued guests and more like strangers to be put up with. Unfortunately our camera was water damaged during our stay and my sunglasses lost, however when we brought this to her to see if we could get an incident report, she immediately pushed back stating their was no proof the camera had been damaged on site, usually at a resort like this guests are believed rather than doubted, even if there isn't anything that can be done by the resort immediately accusing us of fabricating it. As we were leaving the security manager spoke to us, after we told the reception we weren't happy with our stay and the reason, and explained the procedure, I understand no report could be provided but at the very least we shouldn't be indirectly accused of making it up. There is also a very strict rule about staff eating at the restaurants when guests are around however Kseniia felt it appropriate to do this, leaving crockery to be cleaned up by those working. The dive centre was understaffed and when we enquired about snorkelling gear with reception we were basically told "tough luck" as it is a separate company and they can't help however when we discussed this with restaurant staff they tried to reach out to the dive centre to help As mentioned earlier in the review the staff in both Al-a-carte and Italian restaurants are lovely and made our stay much better than we were expecting, especially Jo-ann, Poppy, Ibrahim, Kori and the chefs who made the food especially spicy to order

Dear geelovethesea, Thank you for taking the time to share your feedback about your stay in Mercure Maldives Kooddoo. We are pleased to hear that the dedication and friendliness of our restaurant teams, including Jo-ann, Poppy, Ibrahim, Kori and our chefs, contributed positively to your stay. Your kind recognition will be shared with them. We are, however, sorry that certain interactions left you feeling disappointed, and we would like to clarify the points mentioned. Regarding the camera matter, the same explanation was provided both by Guest Experience Manager and later by our Security Manager. At no point was there any intention to dismiss your concern or to “push back.” Clear and transparent answers were given in response to your request, in line with established procedures. While we fully understand the frustration such a situation can cause, an official incident report can only be issued when there is clear confirmation that the damage occurred on the property. This requirement is procedural and was explained accordingly. Concerning the sunglasses, we sincerely understand how disappointing it can be to misplace a personal item. In order to support our search, we requested either a brief description or a photograph to help our team accurately identify the sunglasses; however, this information was unfortunately not provided. To date, no sunglasses matching an unclaimed item have been reported as found. All items that were recovered during this period were successfully returned to their respective owners upon verification through proof of ownership, such as photographs or witnesses. With regard to snorkeling equipment and excursion bookings, all water activities are managed independently by the dive and watersports center. For this reason, guests are advised to liaise directly with the dive center to receive accurate and up-to-date information, as this helps avoid misunderstandings and ensures support from the appropriate specialists. Regarding restaurant procedures, we would like to reassure you that our policy is very clear: team members are not permitted to dine in guest areas unless this is part of their duties. This policy is consistently respected, including during your stay. We genuinely appreciate your acknowledgement of the many team members who made your visit enjoyable and value your feedback as it helps us improve. While we understand your disappointment, we would like to emphasize that there was no intention to make you feel undervalued or uncomfortable in any way. We hope to have the opportunity to welcome you back in the future and to provide an experience that fully meets your expectations. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

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Другие интернет-пользователи оценили наш отель

  • 236 Отзывов 9.3/10 Расположение
  • 356 Отзывов 9.5/10 Номер
  • 675 Отзывов 9.4/10 Сервис
  • 9 Отзывов 8.3/10 Интернет
  • 108 Отзывов 9.5/10 Чистота
  • 18 Отзывов 9.6/10 Завтрак

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