Mercure Alice Springs Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 502 ulasan

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Mercure Alice Springs Resort - Image 1
Mercure Alice Springs Resort - Image 2
Mercure Alice Springs Resort - Image 3
Mercure Alice Springs Resort - Image 4
34 Stott Terrace, 0870 ALICE SPRINGS, Australia

Deskripsi

Keistimewaan hotel

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

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Lokasi hotel

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

Telepon
Fax +61 8 8953 0995

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

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Peringkat ALL  4.1/5  502 ulasan

Peringkat TripAdvisor  4.0/5  1.583 ulasan

A stain on Accor's reputation.

Catatan Tripadvisor 2.0/5

FrontRangeTraveler Ulasan TripAdvisor tersertifikasi

Oh Dear Lord, where to begin...our room is dirty and decrepit...peeling paint, dark as a cave, not clean, holes in the walls...take a look at the pictures. The restaurant is not good. I have no idea where the positive reviews come from. Alice Springs is dangerous to walk at night so the location is irrelevant. Do yourself a favor and stay at the Doubletree if you must visit Alice Springs

Thank you for your review and comments. I apologise we didn't live up to your expectations on this occasion and your experience isn't typical for the hotel as you will see from other reviews. We wish we safe travels regards

Can we have cool water please

Catatan Tripadvisor 4.0/5

Trip45341980741 Ulasan TripAdvisor tersertifikasi

Bedroom very comfortable and fully air conditoned One or two points, fresh water in a jar is not provided. It is in the restaurant and it would not break the bank to provide it in the room I notice the sheets were not changed during my 3 day stay I found the staff very helpful and friendly I would like to have seen draft beer in the bar

Hi and thanks for your review. As is generally the case in almost every hotel, linen isn't changed unless you are staying over 3 days. There is also a notification in your room that you can use if you would have liked the linen changed. I'll pass on your comments to the staff, I'm glad you found them friendly. Safe travels regards

Disappointed

Catatan Tripadvisor 2.0/5

Reslimpan Solo travel - Ulasan TripAdvisor tersertifikasi

I haven’t stayed in too many Mercure hotels but I am pretty sure this is the worst one. This Mercure feels more like a motel than a hotel. The rooms are long overdue for a refurbishment. The corridors stink. The internet is clocking in at 8.5 mbp, don’t plan on streaming your Netflix. Besides internet dropped out completely for a couple of hours in the morning. Now, I don’t think they really care, if you can charge $4-$500 per night, why worry!

Thank you for your review and sorry for your experience. The internet should be faster than what you have said and we are looking into the issue - we are also about to upgrade from 100mpbs to 200mps speed. Safe travels regards Ian

Dirty and run down

Catatan Tripadvisor 2.0/5

Chantelle L Ulasan TripAdvisor tersertifikasi

I booked this hotel as the photos looked nice, it was fairly central and the swim up pool bar looked lovely. When we arrived, we decided to relax by the pool and wait for our room to be ready. Other guests commented how cold the pool was and they were right it was freezing. Coming from the UK, we're used to cold water but this was so cold it wasn't enjoyable. The swim up pool bar was derelict and should definitely not be advertised as a feature of the hotel. The first room we stayed in was terrible and we managed to get moved to another room from the second night. There were long black hairs throughout the bathroom and the shower screen was filthy before we'd even had a shower. The pillows on the bed had stains on and the curtains were dirty and missing hooks which meant that they didn't fully close. Management was nowhere to be seen, all we saw was a guy in a shirt who we assumed to be the manager. He was stood outside a few times a day having a smoke. One night we were sat in the inside bar area with a drink, playing a game of cards. The man at the inside bar was rude and looked like he didn't want to be there. At 9pm we were told to leave as the bar and reception area were closing. This left us no option but to go back our room for the night. This hotel is seriously run down and needs a complete refurb. If I were staying in Alice again, I would look at the Doubletree. We had a meal there and the hotel was beautiful.

Thank you for your review and we are sorry for your experience, we don't actually advertise the pool bar as a feature and we are currently looking at what to do with that space. I have passed your comments onto each department head to be looked at and addressed with their team. We wish you safe travels Ian

Dangerous. Regulators should shut this place down

Catatan Tripadvisor 1.0/5

Hamish M Ulasan TripAdvisor tersertifikasi

From day one felt unsafe. Security appears to be low on the priority list. Proof of this came to me when my vehicle, which was parked in the supposedly secure resort car park had the window smashed out and items stolen from the vehicle. Staff did not notify me at all that this had taken place and found out nearly 16 hours after the event had taken place. Car was open with possessions still in for that long. Indifferent staff told me to “suck it up” and ring the police and insurance company. Door to the accommodation block was not secure, nor was the room door. Staff seemed to treat guests as an inconvenience to them watching Netflix on their devices. Remote for TV was damaged. Kettle was dirty. Creepy old manager asked me what I was doing whilst taking a tour of the grounds. Laundry dirty and expensive. Bar and dining overpriced and poorly run. Pool area too small. I cannot believe that this is an Accor property, or a Mercure for that matter. I cannot understand why I have been insulted in this manner. Is it Because I am of Anglo descent? Definitely not worth the price. Is it too much to ask to feel safe and secure in a paid for space? What’s the point of locking your car if some bozo can just waltz in and smash your window out and take whatever they want? Yes, that can happen anywhere, but where was security when this occurred? Resort? More like grub city.

Hi and thank you for your comments. I'm really unsure how to respond to this, so I will apologise for your experience here in Alice Springs and maybe leave it at that. regards

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 282 ulasan 9/10 Lokasi
  • 622 ulasan 6.5/10 Kamar
  • 499 ulasan 7.2/10 Pelayanan
  • 17 ulasan 4/10 Internet
  • 323 ulasan 7/10 Makanan
  • 271 ulasan 4.3/10 Kebersihan
  • 146 ulasan 4.8/10 Fasilitas
  • 119 ulasan 4.6/10 Kesepadanan nilai

Diberdayakan oleh Trustyou

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.