Fairmont The Norfolk bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 674 ulasan

Jaminan Harga
Terbaik
Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Deskripsi

Keistimewaan hotel

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Pilihan bersantap unik, dari Teras bersejarah ikonis hingga restoran steak organik trendi.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Akomodasi kami

Lokasi hotel

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telepon
Fax +254 20 2216796

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  674 ulasan

Peringkat TripAdvisor  4.5/5  1.564 ulasan

Sertifikat keunggulan 2024

Excellent stay

Catatan Tripadvisor 5.0/5

Abiyot A Ulasan TripAdvisor tersertifikasi

The rooms, meals, recreation, and so on are quite comfortable. The staffs are very servile and welcoming. I sincerely loved the atmosphere. I feel Fairmont The Norfolk is one of the best hotels in Nairobi. It is definitely hospitable. When I have a chance to get back to Nairobi, I would prefer to stay in Fairmont.

Dear Abiyot A, Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent stay at Fairmont The Norfolk. It is delightful to know that you found the rooms, meals, and recreational facilities comfortable. Our team takes great pride in providing exceptional service, and your kind words about our team are truly appreciated. We look forward to welcoming you back on your next visit to Nairobi. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team.

My unforgettable memories in Fairmount The Northfolk

Catatan Tripadvisor 5.0/5

Ousman B Ulasan TripAdvisor tersertifikasi

The rooms are so spacious, the staff are so friendly and the foods are a blast. I love all the services. The health club is a paradise for everyone that one’s to keep fit. The pools are so sweet and you can equally have a hot bath uninterrupted. Bye

Dear Ousman, We are delighted to hear about your unforgettable memories at Fairmont The Norfolk. Thank you for highlighting our spacious rooms, friendly team, delicious food, and excellent services. We are thrilled that you enjoyed our health club and pools. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team.

When the chips are down.

Catatan Tripadvisor 5.0/5

Ian W Ulasan TripAdvisor tersertifikasi

Our trip met with many obstacles in our very short stay in Nairobi. On arrival at NBO my wife suffered a medical incident that left her feeling weak and uncertain. After addressing the issue sufficiently to allow her to continue, we found that our travel agent arranged transport had failed to arrive but we quickly found a taxi and set course to the hotel. Upon arrival, the reception team who had had received a request from our agents to contact them immediately upon arrival took control and put us in touch. Expecting to receive an apology for the lack of transport, I was surprised to be informed that our safari tent and camp in the Mara had been swept away in the floods. Reception immediately assured us that my wife would receive any medical intervention required and that the hotel would do all that they could to assist us. Given the circumstances, as my wife was feeling fit enough to travel, we decided to return home. Communication with the airline proved difficult due to the flood so the hotel arranged a taxi to take me to their offices in Nairobi which appeared to have closed down. Nevertheless, I managed to contact my brother in the uk who did an excellent job and acted as our agent with the airline who met all our expectations and arranged transport on their next flight. As we left the hotel that evening for the airport, we were sent on our way with best wishes from Joseph, whose actions reinforced our determination to be back in The Norfolk and Kenya as soon as we can. Traffic was as bad as I have ever experienced in Nairobi and our trip along the Expressway was at snail’s pace. On approach to the toll booths at the airport, our hotel provided limo was hit sideways on by another car. Our driver was totally not at fault and must have been shocked but after checking that we were ok he dealt with the matter quickly and professionally and we made check in with plenty of time. We have contacted the hotel to provide witness statements on the accident should they require. He did a great job. Apologies for the long review but it was quite a saga and I hope that it shows that, when the chips are down, you need professional friends on the ground to give you the help that you may need. We certainly did and the resolution was achieved far quicker than we could even have dreamed of from our insurers. On return to the UK my wife’s condition deteriorated and after 24 hours she was taken to hospital and, indeed, remains there today. The service that she has received has been exceptional and the causal infection has been diagnosed and she is expected to make a full recovery. I dread to think of the outcome should our speedy return had not been achieved. That is in no way a slur on the Kenyan medical services rather a feeling that you always feel better on home ground! Thanks Fairmont, The Norfolk for your, not small, part in this incident.

Dear Mr. Ian W, Thank you for sharing the details of your recent stay with us. We are truly sorry to hear about the challenges you faced during your short visit to Nairobi. Your kind words about our team's assistance during such difficult times are greatly appreciated. It was heartening to read about the support and care provided to you and your wife, especially during the unexpected events. We are pleased that you felt well taken care of by our team and that Joseph's gesture left a lasting positive impression. Should you require any further assistance or support in the future, please do not hesitate to reach out. We wish your wife a speedy recovery and hope to welcome you back to Fairmont The Norfolk under better circumstances. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Great Starting Point for an African Safari

Catatan Tripadvisor 5.0/5

O7923OVbrianr Ulasan TripAdvisor tersertifikasi

Historic hotel used as the starting point for an African Safari. Conveniently located, staff is awesome, food is incredible. Has all of the amenities one could need.

Dear 07923OVbrianr, Thank you for your positive review and for choosing us as your starting point for your African Safari. We are thrilled to hear that you found our historic hotel conveniently located, with an awesome team, incredible food, and all the necessary amenities one could need. We look forward to welcoming you back. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Fairmont Nairobi.. Avoid it if you can

Catatan Tripadvisor 1.0/5

993ruig Ulasan TripAdvisor tersertifikasi

Very poorly maintained Hotel, both on the rooms and general property facilities The service was terrible.. The dining experience awful As stayed the week before at Ibis Styles Westlands and also had a very bad expirience I woul recommend you to avoid ALL managed Hotels in Nairobi.. Go to Hyatt or Marriott instead

Dear 993ruig, Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience at our hotel. Your comments regarding the maintenance, service, and dining experience have been noted with concern. We assure you that these lapses are being looked into. We strive to provide a high level of service, and we regret that we fell short during your stay. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future to show you the improvements we have made. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 118 ulasan 9/10 Lokasi
  • 242 ulasan 7.3/10 Kamar
  • 472 ulasan 9.1/10 Pelayanan
  • 18 ulasan 4.3/10 Internet
  • 167 ulasan 8.5/10 Fasilitas
  • 98 ulasan 9.5/10 Sarapan
  • 78 ulasan 7.1/10 Kebersihan
  • 47 ulasan 4/10 Kesepadanan nilai

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