그랜드 머큐어 벳푸완 리조트 & 스파 5성

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are truly delighted to receive your warm words. While we understand that the access from Fukuoka Airport is a bit distant, we are very encouraged to hear that you were satisfied with the hotel's management, food, and staff service. We also appreciate your feedback regarding the cleanliness and management of amenities. We take your comments seriously and will strive to improve in these areas. We are pleased to hear that the staff you complimented during breakfast provided you with a special experience. We will continue to work hard to meet your expectations. We sincerely look forward to welcoming you back on your next visit. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We would also like to sincerely thank you for taking the time out of your busy schedule to provide us with your valuable feedback. We are truly honored to hear that you were satisfied with the explanation given in Korean by our trainee during check-in. Knowing that our everyday efforts have been helpful to our guests is also a great encouragement for our trainees moving forward. We are also pleased to hear that you were able to enjoy breakfast and dinner, including alcoholic beverages, as well as our lounge services at reasonable prices. We are very happy to receive your comment that "the cost performance is excellent." On the other hand, we deeply apologize for not meeting your expectations regarding the aging facilities and the quality of the beds and lounge, and for any inconvenience this may have caused. Your valuable feedback has been received sincerely and will be used as a point of consideration for future facility improvements and service enhancements. Aiming to provide a more comfortable stay for our guests, all of our staff will continue working on improvements. Thank you very much once again, and we sincerely look forward to welcoming you back. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at our hotel. We are very pleased to hear your kind words about our friendly staff. It is encouraging for our team to know that the support you received from check-in contributed to a comfortable stay. We appreciate that you enjoyed the breakfast and the lounge. However, we sincerely apologize for the dust on the carpet in your room and the unpleasant smell in the bathroom. We will work on improving our cleaning standards. We also apologize for not being able to provide an ocean view upgrade. We will strive to meet your expectations during your next stay. Thank you for your valuable feedback. We sincerely look forward to welcoming you back. Grand Mercure Beppu Bay Resort & Spa

Dear Guest, Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We also appreciate your valuable feedback. We are delighted to hear that you enjoyed A. comfortable stay while appreciating the hot springs and the ocean view. It is an honor to receive your compliments regarding our shuttle bus service and the kindness of our front desk and hot spring staff. We sincerely thank you for your comments regarding the age of the tatami rooms and the toilets. We will make every effort to improve based on your feedback. When you visit Oita again, we hope you will choose to stay with us. We look forward to welcoming you back. Best regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We sincerely appreciate your valuable feedback. We are delighted to hear your compliments regarding our staff. We strive every day to ensure our guests have a comfortable stay. It is also reassuring to know that you were satisfied with the cleanliness of our facilities and the beautiful ocean view from your room. We sincerely take your comments about our meals as valuable feedback. We will consider your suggestions regarding the variety of our main menu as we work towards future improvements. All of our staff look forward to welcoming you again. Thank you very much! Grand Mercure Beppu Bay Resort & Spa