Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your stay. We are delighted that you chose to stay with us during your family trip and that you described your stay as comfortable, particularly enjoying our lounge. We sincerely appreciate your excellent rating and kind feedback. We are especially pleased to hear that you enjoyed the atmosphere of our lounge and were able to relax and unwind there. Your kind words are a great encouragement to our team. Thank you also for your valuable suggestion regarding the lounge hours. We understand that you would have liked to enjoy the lounge for a longer period, and we will take your feedback into consideration as we continue to review and improve our services. We will continue striving to provide a comfortable and enjoyable experience for all our guests, creating memorable moments throughout their stay. We sincerely look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your stay. We are truly grateful that you chose to stay with us during your family trip and that you described our hotel as “the perfect place to relax.” We also sincerely appreciate your excellent rating and kind feedback. We are especially delighted to hear that our front desk team made a positive impression with their warm and friendly service. Your kind words are a great encouragement to our team and inspire us to continue providing heartfelt hospitality. We are also pleased to know that you enjoyed your stay as an ALL Accor Gold member and that our welcome amenities exceeded your expectations. It is wonderful to hear that you also enjoyed our dining, pool, and spa facilities during your stay. We will continue striving to provide a relaxing and memorable experience for all our guests, with warm hospitality and attentive service. We sincerely look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay with your children and parents, and that you were satisfied with the benefits provided as a Platinum member. It is especially pleasing to know that you enjoyed our breakfast, onsen, and lounge, and found everything to your satisfaction. We sincerely hope to have the pleasure of welcoming you and your family again on your next visit to Beppu.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed the beautiful views of Beppu Bay, our well-maintained facilities, and the warm hospitality of our team. We are also pleased that you felt our rooms and facilities were well cared for, and that you appreciated the thoughtful welcome card prepared for you as an ALL member. On the other hand, we sincerely apologize that our dinner did not fully meet your expectations. Thank you very much for your valuable comments regarding the value for money, the difference between dinner and breakfast, and the need for more impactful dishes featuring local ingredients. We will take your feedback into consideration as we continue to improve our menus and services. We also appreciate your feedback regarding our room key return process, Wi-Fi speed, and welcome amenities. Your comments will be valuable as we work to provide a more comfortable experience for our guests. We will continue striving to provide a memorable stay while offering our guests the beautiful views of Beppu Bay and warm hospitality. We sincerely hope to have the pleasure of welcoming you and your family back to Beppu in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family stay. We are delighted to hear that you enjoyed your stay in our Family Superior room and that it was a comfortable choice for your family of four. We are especially pleased that you were satisfied with the renovated room and would strongly recommend this room type to others. We are also grateful for your excellent rating of our team and check-out experience. It is wonderful to know that our staff contributed to making your family stay a pleasant one. At the same time, we sincerely apologize for the long elevator wait during check-in and for the Wi-Fi speed not fully meeting your expectations. Your valuable feedback has been shared with our team and will be taken into consideration as we continue working to improve the comfort and convenience of our facilities and services. We hope to have the pleasure of welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed our lounge, open-air onsen bath, and spacious, comfortable guest room. It is wonderful to know that you had a pleasant and relaxing stay with us. We will continue to do our best to provide all our guests with a comfortable and enjoyable experience. We sincerely look forward to welcoming you back to Beppu and our hotel again.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you enjoyed our convenient location near the seaside and had a comfortable stay with us. We are also pleased that our staff were able to assist you warmly during the busy holiday period. It is especially wonderful to know that we could provide you with plenty of ice when you needed it in the evening. Your kind words are greatly appreciated and will be shared with our team as encouragement. We will continue striving to provide all our guests with a comfortable and pleasant stay. We sincerely look forward to welcoming you again in the future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your recent family stay. We truly appreciate your continued loyalty to the Mercure brand and are honored to welcome you as an ALL Accor Platinum member. We are delighted to hear that you enjoyed the great value, delicious dining experience, and the warm service provided by our team. Your kind words, including “Grand indeed,” are a wonderful encouragement for all of us. We are pleased that your stay became a memorable experience for you and your family. At the same time, we sincerely apologize for the inconvenience caused by the condition of the exterior windows. We understand that enjoying the beautiful Beppu Bay view is an important part of the guest experience, and we regret that the cleanliness of the windows affected your enjoyment. Your feedback has been shared with the relevant departments, and we will continue working to improve our cleaning and maintenance procedures. We also appreciate your valuable comments regarding the disposable cups used in the lounge. Sustainability is an important initiative for our hotel, and your suggestions will be carefully considered as we continue to explore ways to improve our environmental efforts. Thank you again for sharing your thoughtful feedback. We will continue striving to provide a comfortable and memorable stay for all our guests. We sincerely look forward to welcoming you and your family back to Grand Mercure Beppu Bay Resort & Spa in the future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your family trip. We are delighted to hear that you enjoyed the beautiful views, the quality of our hotel, and your stay in our Japanese-style tatami room. It is especially rewarding to know that your family had a satisfying and comfortable stay with us. We also appreciate your feedback regarding our location. We understand that the limited number of restaurants in the surrounding area may have been inconvenient. We will continue to provide helpful local information so that our guests can make the most of their stay. Thank you once again for sharing your experience. We look forward to welcoming you and your family back for another relaxing stay in the future.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for sharing such a wonderful review. We are truly honored that you chose to stay with us for seven nights during your family trip. It is a great pleasure to know that you enjoyed the beautiful views of Beppu Bay from your room, our hot springs, swimming pool, lounge, and the variety of our breakfast. Your kind words about the quality of our facilities and services mean a great deal to all of us. We are especially grateful for your generous recognition of our entire team. Your heartfelt compliments will be shared with everyone, as they are a wonderful source of encouragement for us to continue providing warm and attentive hospitality. We also sincerely appreciate your valuable suggestion regarding the complimentary airport shuttle. We understand your wish for an earlier departure time to allow more flexibility before airport check-in. Your feedback is important to us, and we will share it internally as we continue to review and improve our guest services. Thank you once again for your recommendation and for taking the time to share your experience. We look forward to welcoming you and your family back for another memorable stay when you next visit Beppu.

Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa for your golf trip and for taking the time to share your wonderful feedback. We are delighted to know that you have stayed at several Grand Mercure hotels and that your experience with us was another memorable one. It is especially pleasing to hear that you enjoyed the upgraded ocean-view room, the beautiful scenery, our hot spring, and the lounge, all of which helped make your stay relaxing and enjoyable. We also sincerely appreciate your valuable comments regarding the dinner buffet. Your suggestion about offering a greater variety of meat dishes, including steak, is important to us and will be shared with our culinary team as we continue to enhance our dining experience. Thank you once again for your kind words and for recommending our hotel. We look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu and wish you many more enjoyable golf trips in the future.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa . We are delighted to hear that you were satisfied with your stay, including the well-prepared welcome amenities, the comfort of our renovated room, and the friendliness of our staff. Your kind words that “all staff were friendly” and that you felt personally cared for are truly encouraging for our entire team. We sincerely regret that we were unable to offer a room upgrade due to full occupancy. Nevertheless, we are very grateful that you still had an enjoyable and comfortable stay. We also appreciate your feedback regarding breakfast, which we will carefully review as part of our ongoing efforts to improve our services. We will continue striving to provide all our guests, especially our valued ALL Platinum members, with even more comfortable and memorable experiences. We sincerely look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa in the future. Grand Mercure Beppu Bay Resort & Spa

Dear Guest, Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa and for sharing your valuable feedback with us. We are honored to have welcomed you as an ALL Platinum member and sincerely appreciate your positive rating. We were delighted to learn that you enjoyed our open-air hot spring and lounge facilities. It is also wonderful to know that you found our location convenient when traveling by rental car and that your stay was comfortable overall. We are especially pleased to hear your comment regarding the prompt response to your room-related request. Providing attentive and efficient service is one of our priorities, and your kind words are a great encouragement to our team. We are also glad that the suite room upgrade contributed positively to your stay. At the same time, we sincerely apologize for the inconvenience caused by the insect you encountered in your room. Your feedback has been shared with the relevant team, and we will continue to strengthen our inspection and maintenance procedures to ensure a more comfortable environment for our guests. Thank you once again for your valuable comments. We look forward to welcoming you back to Grand Mercure Beppu Bay Resort & Spa on your next visit to Beppu. Warm regards, Grand Mercure Beppu Bay Resort & Spa

Thank you for staying with us and for taking the time to share your feedback. We are sorry to hear that the television facilities did not meet your expectations, that you were disappointed with the food, and that you noticed an unpleasant odor in your room. Please accept our sincere apologies for the inconvenience caused. Your comments are valuable to us, and we will use them to review and improve our facilities and services. We are pleased to know that you enjoyed the bath facilities. Your kind remark is greatly appreciated and encourages us to continue enhancing the guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future.

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We are delighted to read that you were able to relax and relieve your travel fatigue by enjoying our hot springs and hotel facilities. We also sincerely appreciate your kind comments regarding the smooth late-night check-in experience, as well as the attentive and reassuring service provided by our team. It is truly rewarding to know that you were satisfied with your comfortable and clean accommodation, breakfast, and overall services. We are especially grateful for your recognition of our sustainability initiatives, and your kind words for our night reception staff will be a great encouragement to them. We will continue striving to provide all our guests with a comfortable and pleasant stay. We look forward to welcoming you again on your next visit to Beppu. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying with your family at Grand Mercure Beppu Bay Resort & Spa. We are delighted to hear that you were satisfied with your room, the cleanliness, and our staff’s service, and we truly appreciate your high ratings in many areas. We are especially pleased that your family, including your children, could enjoy a comfortable stay and that the tatami room was to your liking. We look forward to welcoming you again in the future. Grand Mercure Beppu Bay Resort & Spa

Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa. We would also like to sincerely thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you were satisfied with the spacious guest room and the friendliness of our team. While our hotel is located a short distance from the city center, we are pleased that you appreciated the ample parking, the relatively large room size compared to typical hotels in Japan, and our food and beverage offerings. We are also grateful for your positive comments regarding our flexible housekeeping options, breakfast, smooth check-in and check-out experience, and overall service. Your high ratings across many categories are truly encouraging for our entire team. We will continue to strive to provide a comfortable and memorable stay for all our guests, including those traveling with family. Should you have another opportunity to visit Beppu, we sincerely hope to welcome you back again. Thank you once again for your kind review. Grand Mercure Beppu Bay Resort & Spa