Mövenpick Zagreb bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 675 ulasan

Jaminan Harga
Terbaik
Mövenpick Zagreb - Image 1
Mövenpick Zagreb - Image 2
Mövenpick Zagreb - Image 3
Mövenpick Zagreb - Image 4
6H 2 Oreskoviceva Str, 10020 ZAGREB, Croatia

Deskripsi

Keistimewaan hotel

  • Convenient location for corporate stays

  • Restaurant serving local and italian cuisine

  • Meeting and events spaces for up to 180 delegates.

  • Focus on sustainability and environmental care

  • Zagreb Airport 10 minutes away

Akomodasi kami

Lokasi hotel

Mövenpick Zagreb

6H 2 Oreskoviceva Str
10020 ZAGREB
Croatia

GPS:45.759574, 15.98292

Telepon
Fax +385 1 6053 501

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

NIKOLA'S

Foto non-kontrak

Nikola's restaurant & bar is an ideal venue for brunches, business lunches or elegant dinners. Inspired by Nikola Tesla and his achievements, we have created a fusion of flavours for you to enjoy.

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Peringkat ALL  4.6/5  675 ulasan

Peringkat TripAdvisor  4.5/5  81 ulasan

Rooms Not As Pictured on Website

Catatan Tripadvisor 1.0/5

GlobalTravelWorks Ulasan TripAdvisor tersertifikasi

Extremely disappointing stay. After reading all the glowing reviews and viewing the lovely room photos, we truly expected a much better experience. Front Desk Staff: Greeted with coldness and apathy--not even remotely welcoming. Room: We were expecting an airy, clean-looking gray and white room as pictured on the Mövenpick Zagreb website. Instead, we were assigned a very dark, old, worn and dirty room with black and dark green walls and a non-functional layout. The wall next to the sink was completely water stained and had multiple patches of chipped paint. The beds were hard, the pillows near flat and the linens visibly worn. Many of the outlets did not work. The towels were clean, but like sandpaper. Restaurant: More apathy. There was a large company dinner so the server simply ignored us. A simple one-dish order took almost an hour. The server was rather unpleasant, avoided eye contact and seemed somewhat annoyed. One of the dishes we ordered did not remotely resemble the menu description. When we questioned this, we were informed the kitchen had probably run out of ingredients. It would have made sense that the server would have informed us prior to bringing the order so we could change it. Location: The area surrounding the hotel is not very nice but it is a short 10 minute drive to the airport -- without traffic and 20 minutes to downtown. Based on my experience at this property, I would not stay here again nor would I recommend it to anyone.

Dear GlobalTravelWorks, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations, especially after reading the positive reviews. Please accept our sincerest apologies for the issues you encountered during your visit. We deeply regret that the front desk staff did not provide the warm and welcoming service we aim to deliver. We understand how important it is for guests to feel valued from the moment they arrive, and we will work to ensure that our team is more attentive and approachable in the future. We are also sorry that the room you were assigned did not align with your expectations or the photos on our website. We are currently reviewing the condition of our rooms to ensure they meet the high standards we promise our guests, and we will address the concerns about the water stains, chipped paint, and worn linens. Additionally, we sincerely apologize for your experience in the restaurant. It is disappointing to hear that the service was not up to par, and we understand how frustrating it can be to wait an extended period for a meal. We will address this with the restaurant team to ensure more efficient service and better communication in the future. Lastly, we regret that the location and overall experience did not meet your expectations. We value all feedback as it helps us improve and provide better experiences for future guests. Thank you for bringing these matters to our attention, and we hope you’ll consider giving us another opportunity to provide the service and quality you expected. Kind regards, Movenpick Zagreb team

Nice stay.

Catatan Tripadvisor 4.0/5

Mejdi S Bisnis - Ulasan TripAdvisor tersertifikasi

I stayed here for two days. Hotel has a great contemporary design which I like. Internet is great, and rooms are very clean and tidy. Cosmetics which you get in your room is top-notch! Also, I slept like a baby. Food is also very tasty, and I ate the best basmati rice with turkey in my life. Only issue I had was with service. There is an Asian guy who is completely unintersted in serving, and he speaks English poorly into his chin. Told me "OK I will check what we have for dinner" and he kept us waiting. I had patience first day, but second day I had enough. When I went to complain they told us that he ordered meals instead of us (not providing info on what we have as an option) I would give this stay 3 stars bit the girl named Daria assisted and made us feel like home. She is amazing and deserves a praise. All in all, good stay. Thanks Mövenpick.

Dear Mejdi S, Thank you for sharing your feedback with us. We're so happy to hear that you enjoyed the contemporary design of our hotel, the cleanliness of the rooms, and the quality of the amenities. It’s also wonderful to know that you had a great night's sleep and enjoyed our food, especially the basmati rice with turkey. We do apologize for the service issues you experienced. We understand how important clear communication is, and we appreciate your patience. Our staff members come from diverse backgrounds, and while we are always working on improving their skills, we acknowledge that there can sometimes be language barriers. We're grateful for your understanding as we continue to support our team in providing the best experience for all our guests. We’re glad that Daria was able to assist you and make you feel more at home during your stay. She truly is an exceptional member of our team, and we will be sure to share your kind words with her. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future, and we’ll continue working on providing a smooth and enjoyable experience for all of our guests. Warm regards, Movenpick Zagreb team

Hospitality

Catatan Tripadvisor 5.0/5

Marinela M Ulasan TripAdvisor tersertifikasi

I have been to many hotels both in Croatia and abroad for my work. Movenpick Zagreb is one of the best experiences for me because of the staff (Marija Martina, Azra and everyone else) and their professionalism, and also because of the cleanliness of the hotel. Thank you very much and I hope to return again. Marinela 😁

Dear Marinela We very much appreciate your comments regarding your stay at the Mövenpick Zagreb. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Movenpick Zagreb Team

Modern and fresh hotel in zagreb

Catatan Tripadvisor 5.0/5

gils009 Ulasan TripAdvisor tersertifikasi

Seems like the hotel is pretty new. They are located somehow outside the old town of Zagre but about 5-minute walk to the bus station to get to the city center. Modern and complete amenities. There is also a big supermarket near the hotel if in case you need to buy some things. Staff were all friendly and no problem with the check-in. Was upgraded to their executive room which i can say is quite huge compared to european standards of hotel rooms. Strong shower pressure and good bath amenities. I would definitely recommend staying at this hotel despite that it is not within city center. One thing I could wish tho is a bigger fridge where I can also store some of my items as the fridge is quite compact and fully stocked with mini bar.

Dear Gils009, thank you for taking the time to tell us about your experience at the Mövenpick Zagreb. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mövenpick Zagreb Team

again a very nice experience

Catatan Tripadvisor 5.0/5

peter v Ulasan TripAdvisor tersertifikasi

Second time i came to this hotel and again a very nice , pleasant experience. Very friendly staff all over the hotel, from reception, to people in the bar and restaurant. The room is not big but cosy and modern ( domotica ). Breakfast and food ok, parking ok

Dear 716peterv, We very much appreciate your comments regarding your stay at the Mövenpick Zagreb. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Movenpick Zagreb team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 307 ulasan 8/10 Lokasi
  • 468 ulasan 8.2/10 Kamar
  • 524 ulasan 9/10 Pelayanan
  • 7 ulasan 5/10 Internet
  • 270 ulasan 9.8/10 Suasana
  • 231 ulasan 7.8/10 Makanan
  • 229 ulasan 8.3/10 Sarapan
  • 168 ulasan 8.5/10 Kebersihan

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