Mövenpick Hotel Hobart 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 4,667 件のレビュー

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28 Elizabeth, Street, 7000 HOBART, Australia

説明

ホテルのその他の情報

  • Panoramic Hobart views & central location stroll to the waterfront

  • FREE daily Chocolate Hour from 3:30pm to 4:30pm

  • FREE ice cream for kids 12 years & under.

  • Tesoro modern Italian restaurant - one of Hobart's hottest new restaurant openings.

  • Valet parking; Charges apply. Stop on Elizabeth St Bus Mall. Local access permitted.

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ホテル所在地

Mövenpick Hotel Hobart

28 Elizabeth, Street
7000 HOBART
Australia

GPS:-42.88256, 147.32925

電話番号
ファックス +61 3 6235 9898

アクセスと交通機関

ホテルサービス

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敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

TESORO

One of Hobart's hottest new restaurants, Tesoro modern Italian combines bold flavours with Tasmania's best produce. Discover the best breakfast in Hobart or dine with friends over wood fired pizza and dry aged chargrilled meat. Open 7 days for all meals.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,667 件のレビュー

トリップアドバイザーの評価  4.5/5  300 件のレビュー

2023エクセレンス認証

A Very Disappointing Experience

トリップアドバイザーの評価 1.0/5

Jennifer M トリップアドバイザー認証口コミ

Our stay at the Movenpick Hotel in Hobart was marred by a series of frustrating mishaps. Despite booking directly through the hotel’s website, the booking process was riddled with errors, leading to multiple error messages and “Page Not Found” results when trying to book. Despite not receiving any confirmations of the booking, email or otherwise, it resulted in multiple charges to our bank account. I tried to rectify the situation immediately by calling the night manager who confirmed that they had charged me for 4 rooms for 3 nights and that the funds had been received in their system, meaning they would have to issue a refund. However, the refund process was slow and cumbersome, requiring multiple follow-up emails from us, leaving us without access to our funds for over a week, which was a real hardship for us at the time. The hotel's management displayed a disappointing lack of accountability and customer service throughout the ordeal. Despite numerous emails and phone calls to follow-up on the refund, there was little acknowledgment of the inconvenience caused, let alone much of an apology. Instead of proactively addressing the issue, they attempted to upsell us on dining options, adding insult to injury. When we finally checked in, the response from the manager on duty only compounded our frustration. The manager's reluctance to address our concerns and his dismissive attitude left a sour taste in our mouths. He acted like he was doing us a HUGE favour by finding us a room that we had booked in our initial booking. The second booking (due to system errors) was the one that was kept in their booking system but it did not have the 2nd room with two beds. He did arrange for our boys’ room to have the two beds, but he did not offer to give us a refund for the difference in price as this was a cheaper room. He said he would research the situation with our booking and confirm that an error occurred and get back with us which he never did. A few days later my partner when up to him and was told that he still didn’t have any information but after an extended conversation, he ended up waiving our parking. Had we been greeted from the beginning with a thoughtful apology for our booking experience and the slow return of our money that followed, and maybe a gracious offer to send up a bottle of bubbles for our trouble, we would have been completely satisfied. While a bottle of bubbles was eventually offered, it did little to salvage the situation because it was only as a result of me getting myself all worked up in frustration after he kept telling us he had no evidence of any issues. The hotel’s poor handling of our booking issues and subsequent lack of accountability left us feeling disheartened and frustrated. The lack of customer care, makes it highly unlikely that we will return or recommend this establishment to others. It's clear that there is much room for improvement in terms of customer service and management responsiveness. There are many other nice hotels closer to the harbour and with better views.

Very good stay in a modern, well situated hotel.

トリップアドバイザーの評価 4.0/5

carolbAuckland トリップアドバイザー認証口コミ

We were on a 3 night Luxury Escape package and were very pleased with the location of this hotel - a short walk down to the information centre, waterfront and MONA ferry and numerous cafes. Our King Classic room was small and had little space to put your suitcase and minimal shelf/drawer storage. The bathroom and shower were great. Breakfast was very good - great choice of buffet food and liked that you could order mains. Service was variable - I had a very long wait to get gluten free cereal and toast delivered, and the coffee machine really needed to have someone assisting /keeping an eye on it - there appeared to be a huge wastage of coffee capsules as guests struggled to get it working! Overall a very good stay in a clean and modern hotel.

Dear Carol;, We are thrilled to hear that you enjoyed your stay with us and that you found our hotel's location convenient for exploring the vibrant city of Hobart. Your comments regarding the size of the King Classic room and the storage space have been duly noted. We constantly strive to provide the utmost comfort and convenience to our guests, and your feedback will assist us in improving our room offerings. We are pleased to hear that you enjoyed the bathroom and shower facilities, as well as the breakfast selection offered at our hotel. However, we sincerely apologize for the delay in delivering gluten-free cereal and toast during your visit. Please rest assured that we are addressing this matter with our team to ensure that such incidents are not repeated in the future. Additionally, your feedback regarding the coffee machine is greatly appreciated. We understand the importance of maintaining efficient service standards, and we will take immediate steps to address the concerns raised regarding the coffee machine's operation to minimize wastage and enhance guest experience. Once again, thank you for choosing Mövenpick Hotel Hobart for your recent stay. We value your patronage and hope to welcome you back for another memorable experience in the near future. If there is anything further we can assist you with, please do not hesitate to contact us directly. Warm regards, Andrew Walling General Manager Mövenpick Hotel Hobart

A convenient, well located hotel

トリップアドバイザーの評価 3.0/5

Schlepper1939 ファミリー - トリップアドバイザー認証口コミ

This comfortable hotel in the CBD is within easy walking distance of the Hobert waterfront. Well enough appointed rooms, albeit somewhat small, although some have great water views. My review might well have been given a higher rating if the room service had been better. On one occasion, we had to request the room be serviced as we went out to dinner. On other occasions, replacement teabags were not left and bed making was just a joke. Excellent restaurant on site.

Dear Schepper, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you found our location convenient and enjoyed the comfort of our rooms, especially those with great water views. Additionally, we're pleased that you appreciated our on-site restaurant. However, we sincerely apologize for the lapses in our room service during your stay. It's disappointing to hear that we fell short of meeting your expectations, particularly regarding the need to request room servicing and the oversight with replacement teabags and bed making. Please rest assured that we take your feedback seriously and will address these issues with our housekeeping team to ensure such oversights are not repeated in the future. We strive to provide every guest with a seamless and memorable experience, and we regret that we did not meet that standard during your stay. Your feedback is invaluable to us as it helps us improve our services and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of service that we pride ourselves on. Warm regards, Andrew Walling General Manager Mövenpick Hotel Hobart

Disappointing 4 star hotel

トリップアドバイザーの評価 2.0/5

hjmorland トリップアドバイザー認証口コミ

My friend and I who shared a twin room were very disappointed with the room services. There was no compendium or any other instructions to work things. We could not open/close the safe so had to get a man to come and help with that. Unfortunately he had to come back twice as he had not deleted his code so we could not use our new code. Otherwise he was extremely helpful and told us how to work the TV also. There was no pillow menu as stated and at 11.30pm at night after trying to sleep on the rock hard pillows we rang down for softer pillows and blankets as we were cold. The first morning there was chaos at breakfast as no-one knew how to use the fancy coffee machine. Finally! Staff members came to help but the machine had also run out of water and milk. Another wait for that. We thought the menu was very poor also, trying to be fancy when plain food would have sufficed. They need to change the sourdough bread on the bacon and eggs option as it was too hard to eat. We asked for breakfast in our rooms for the 2nd morning as we had to leave early. Receptionist very nicely arranged that and it was there the night before, ready for the morning. Unfortunately they forgot that people eat their cereal with spoons!! We had 2 teaspoons in the room so used those. We could not get the top off the orange juice so had to forgo that as well. We were looking at a block wall which was not attractive and made the room dark. 10 days later when we returned for a night we tested the pillows first, found they were rock hard again, so arranged for them to be changed before sleep time. My friend and I would never book this hotel again.

Dear Jan, Thank you for taking the time to share your feedback. First and foremost I would like to apologise for not meeting expectations. We did indeed have a less than ideal day or two at breakfast due to the auto coffee machine being unexpectedly in repair. Thankfully this has since been repaired and is in great working order. Our compendium is located via the TV (when witching on) which provides hotel information, pillow menu and more. Again, my sincere apologies that there were a couple of other items such as pillow comfort and cutlery not being delivered that also hampered your experience. Thank you for your honest feedback as this will assist us in continually improving our services. Kind regards, Andrew General Manager Movenpick Hotel Hobart

Wonderful hotel,central location. Beautiful rooms.Restaurant is really lovely, delicious meals. Book a view room.

トリップアドバイザーの評価 5.0/5

Sybilla96 ビジネス - トリップアドバイザー認証口コミ

Fabulous hotel centre of Hobart with a beautiful restaurant with delicious food. Great friendly staff, valet service parking payment extra. Book a high level room for the best experience as city and river views are exceptional. Easy walk to Salamanca or shops. Rooms are comfortable and tastefully decorated.

Dear Sybilla, Thank you for your wonderful review of our hotel! We are thrilled to hear that you enjoyed your stay with us and found our central location convenient. It's fantastic to know that you appreciated the beautiful rooms and the delicious meals served at our restaurant. We take pride in providing exceptional service, and I'm delighted that our friendly staff made your stay memorable. Thank you for highlighting the importance of booking a view room, as we believe our city and river views are truly exceptional. We appreciate your feedback regarding the valet service parking payment and will take this into consideration as we continually strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fabulous experience in the heart of Hobart! Warm regards, Andrew Walling General Manager Mövenpick Hotel Hobart

との提携 TripAdvisor

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