Carton House - A Fairmont Managed Hotel 5 星

客户意见评级 (ALL 评级) 4.4/5 1,161 评论

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Maynooth, Co Kildare, Ireland, W23TD98 基尔代尔, 爱尔兰

描述

酒店其他优惠

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

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酒店位置

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 基尔代尔
爱尔兰

GPS:53.3922, -6.5681

电话
传真 +353 1 651 7703

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,161 评论

TripAdvisor 评级  4.5/5  673 评论

卓越奖 2025

Disappointing stay

Tripadvisor 评级 2.0/5

Edel M 家庭住宿 - 经 TripAdvisor 认证的评论

Very disappointing stay. Spent Jan 25 here and that was a completely different experience which we enjoyed so much as a family, therefore we were excited to spend a few nights here Jan 26. Room was interconnecting for family of 4. Nothing out of ordinary, however was presuming we got a balcony room but didn’t. Tv cut on and off couldn’t really watch anything. Ordered room service first night, lukewarm to cold when arrived. What was the most disappointing for a 5 star hotel was breakfast. A cold buffet . We arrived at 10 both mornings. The whole experience was so different to the year before which had so much more to choose from on the menu and the service was so much better. No effort noted, food like something you would see at a deli waited on tea/ coffee, could say a lot more but no point. Staff were polite for the most part but the personal element is lost. Sad to be reviewing such a lovely location and giving negative feedback. Also reception telling us the Carriage restaurant was booked out yet when we went down luckily one of the staff did kindly provide us with a table which we appreciated and on a positive note food was very good. In context on observation on the evening. There was noway place was booked out as at all times plenty of free tables.

Dear Edel M, Thank you for taking the time to share such detailed feedback. We are genuinely sorry that your recent stay did not reflect the high standard you experienced previously or the level we strive to provide, particularly for a five-star experience. It is especially disappointing to hear about the room expectations not being met, the technical issues with the television, and the room service arriving below temperature. These are matters we take seriously, and your comments have been shared with our housekeeping, maintenance, and in-room dining teams for immediate review. We regret that breakfast was a letdown during your stay. The quality, variety, and service you described are certainly not what we aim to deliver. Your feedback regarding the lack of warmth and personal engagement from the service team is also noted and will be addressed with our leadership to ensure we restore the level of hospitality our guests expect. It is genuinely saddening for us to read that such a beautiful location and a stay you were looking forward to resulted in disappointment. Your feedback is valuable, and we appreciate you sharing both the positives and the areas where we fell short. We hope to have the opportunity to welcome you back in the future and provide the exceptional experience you rightly expected. Kind regards, The Carton House Team

You go once, and that will be it.

Tripadvisor 评级 3.0/5

Andymar35 经 TripAdvisor 认证的评论

Overall, an average stay but too many issues for it to be a brilliant stay. Another hotel on the Castle circuit of hotels in Ireland. Carton house has fallen from the top tier to the mid- range castle stays. Long check in times, no system in place, only two small desks for over 125 rooms. Staff at check- in seem disinterested. For the room rate the hotel rooms go for classic style, but are not of good value for the rate. Our TV did not work and we called reception twice, and spoke to staff in corridor, nothing was done for our whole stay ( 2 nights) we met a couple in the bar whose TV also didn't work and they got no response from the reception. Stains on the chairs, wood chipped everywhere, it looks tired. The staff we encountered in the bars/ restaurant were fantastic, a real asset to the hotel. Food was fantastic and drinks were good. Service was also very good at times and at others very, very, slow. Whoever in the management group thought it was a good idea to move the breakfast to the carriage restaurant, has not thought about the customer experience. It used to be in the Morrison room and not the self service and round tables with food have created a massive mess of a system where they do not have the space to cater for the guests. It was a car crash both mornings with people constantly bumping in to each other to get their breakfast. We spent over 1k euro in 48 hrs ( including room and breakfast) for a hotel experience that was not worth it. We had a nice time ourselves and just got on with. We won't return but Carton house has serious work to do, by the looks of the reviews lately ( same problems) the management are not pro active enough and that will hurt them in the long run.

Dear Andymar35, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations and that several aspects of the experience caused frustration, particularly at check-in, in-room maintenance, and breakfast service. We do appreciate your kind words about our bar and restaurant teams, and we’re pleased you enjoyed the food and drinks during your visit. Your comments regarding service consistency, room condition, and the breakfast layout have been noted and shared with management for review. We regret that we did not deliver the level of experience you felt was appropriate for the rate paid, and we appreciate you bringing these concerns to our attention. Your feedback is valuable in helping us identify areas where improvement is needed. Kind regards, The Carton House Team

Overpriced and under delivers. Needs some work

Tripadvisor 评级 1.0/5

Morgan L 经 TripAdvisor 认证的评论

Fails to deliver on five star promise. On a positive note the room was very nice and the grounds are lovely. As other reviews have mentioned the place is cold. Lobby is cold, bar is cold even the heated pool is cold. The breakfast situation needs a serious overhaul. Menu is very limited for table service, coffees are priced extra. The self service buffet is honestly below 5 star standard. We had lunch in the courtyard bar and the kids pizza that was served up was like eating a cardboard box. I do know know how it was allowed leave the kitchen. On a final positive note. We saw the magician Eddie Spaghetti at the kids show and he was really very good. The walk around the grounds with the maps for the kids etc was also good

Dear munster31, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the room, our grounds, and some of the family-friendly activities—including Eddie Spaghetti’s performance and the children’s map walk—it is disappointing to learn that several aspects of your stay did not meet expectations. We sincerely apologise that the temperature throughout the property, including the lobby, bar, and pool, detracted from your comfort, our facilities team are working on this. Your comments regarding breakfast are of particular concern, as well as the quality of the buffet and the limited menu options. This is certainly not the standard expected of a five-star experience, and your feedback has been shared with our food and beverage team for review. We are also sorry to hear about your lunch experience in the courtyard bar, especially regarding the children’s pizza. This is not acceptable, and we appreciate you bringing it to our attention so it can be addressed with the kitchen team. Your honest feedback is invaluable in helping us improve. We truly appreciate you acknowledging the positives alongside the areas where we fell short, and we hope to have the opportunity to welcome you back in the future and deliver the experience you expected. Kind regards, The Carton House Team

Rave review for Mr. Brian Sutton Head Concierge.

Tripadvisor 评级 5.0/5

651maryh 经 TripAdvisor 认证的评论

This rave review is being written as we were so impressed with Mr. Brian Sutton who is the head concierge. His history tour of Carton House is not to be missed. It was the highlight of our stay in Carton House and brings the history of the house to life. I hope his bosses appreciate how wonderful he is. He has such a warm and welcoming demeanor and really seems to love his job. Don't miss out on the history tour of Carton House. It is fabulous.

Dear 651maryh, Thank you for such a wonderful review. We are delighted to hear how much you enjoyed the history tour and that it was a highlight of your stay. Mr. Brian Sutton is indeed a valued member of our team, and your kind words about his knowledge, warmth, and passion will be shared with him and senior management. We truly appreciate you taking the time to recommend the tour and hope to welcome you back to Carton House again in the future. Kind regards, The Carton House Team

Cold hotel

Tripadvisor 评级 4.0/5

Conas-Ta-Tu 经 TripAdvisor 认证的评论

The hotel was cold, genuinely cold, noticeable from the time we arrived where many were wearing overcoats in the reception area. This was not acceptable, despite an effort to offer excuses (heating system broken down) and apologies. It was also still cold/cool when checking out the next day although I was assured the hotel would eventually warm up! Being Irish I held back, I didn't specifically ask or request compensation which is a regret and will stay with me. Its not good enough to offer excuses and apologise... Every person that was in the hotel during this time should receive compensation, no if's or buts! ! I await with baited breath. Even the tour guide (who was fantastic) insisted we complain to management about this. LLots of people we met complained of the cold - be aware. I believe this cold issue has happened before, so no excuses. It was so cold we decided having checked in (while waiting for our room to be ready) to get back into the car and drive through the traffic in nearby Maynooth for about an hour - so pleasant to be warm again isn't that crazy! We ate in Morrison which was fantastic, however again it was not comfortable in terms of temperature which detracted somewhat from the enjoyment (see my review of the Morrisos separately).

Dear Conas-Ta-Tu, Thank you for taking the time to share your feedback. We are very sorry that the temperature throughout the hotel impacted your comfort so significantly during your stay. This is not the experience we want for our guests, and we fully understand your frustration. At the time of your visit, our facilities team was actively addressing an unexpected issue with the heating system, and we can confirm that repairs are underway to ensure consistent and comfortable temperatures throughout the property. That said, we acknowledge that apologies alone do not make up for the inconvenience caused, and we regret that your stay was affected. We do appreciate your kind comments about the Morrison restaurant and our tour guide, and we are sorry that even these positive experiences were diminished by the cold conditions. Thank you again for bringing this to our attention. Your feedback has been shared with senior management, and we are taking steps to ensure this issue is fully resolved. Kind regards, The Carton House Team

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其他网络用户评价我们的酒店

  • 315 评论 9.2/10 位置
  • 639 评论 7.1/10 房间
  • 1,017 评论 7.5/10 服务
  • 5 评论 0/10 上网
  • 629 评论 6.7/10 食物
  • 548 评论 8.2/10 设施
  • 247 评论 6.1/10 早餐
  • 168 评论 4.6/10 性价比

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