Carton House a Fairmont Managed Hotel (apertura primavera 2021) 5 stelle

My wife and I booked a 3 nights stay to celebrate my 65th birthday (13th March) and our 35th wedding anniversary (9th Jan). We booked a Fairmont Balcony King but were delighted to be be offered a free upgrade to a suite for our stay (which was off-peak). The suite was excellent - bed comfy, room quiet, lovely balcony, restful lounge, great TVs, nice coffee machine etc. It was at the end of the corridor in the new bedroom block and so a long walk to the restaurants at the other end of the hotel, but that was no problem as it's good to be able to walk off the extra calories! The breakfasts were amazing and the luxury and ambience of the old Morrison Room and Gold Room was exceptional. The Carriage Room was relaxed for our evening meals and the food there excellent too, without being too pricey. (The Morrison Room tasting menu is extremely expensive). The steak was perhaps just a little bit too salty for our taste, but that's our only negative. The service in all the restaurants was excellent. The front office staff were all brilliant. Brian the concierge gave us a lovely tour of the old house, explaining the history which was fascinating. Marie and the team at the reception were just wonderful - very helpful, always cheerful, and they all enjoyed a bit of Irish humour too! Overall, I'd say I have NEVER encountered better service anywhere (and I have been to 30+ countries)! We didn't try out the spa, however it looked fine. We did enjoy a short 3 km ride around the ground on pushbikes which we got free from the golf shop. That was lovely. Another highlight was bumping into the Irish rugby team who just happened to be staying in the same hotel on our last night! Overall, an exceptionally wonderful short break in an absolutely brilliant hotel - we will definitely be back!

Just spend a lovely night enjoying Carton house with some friends. From the minute you walk up to the main door and you meet the concierge team, you know it has a different feel to most places. The entire team from start to finish were all amazing, really professional and descreetly knew when to approach guests. The room was fabulous. The restaurant, Kathleen's kitchen turned out the most amazing dishes, and the breakfast the following morning which we enjoyed in our room was just top notch. The menu had every choice possible on it. Unfortunately we didnt get to enjoy the leisure facilities as we had to leave early but I definitely look forward to another night there again. I did walk away thinking whatever Carton house are doing, it is right! The culture seems to radiate around the hotel so well done .

Sigh! I’ve been mulling over leaving this review but it’s been a few months now and my experience here is still not sitting right with me. My fiancé and I attended a two day wedding at Carton House last month. However, it wasn’t until the day after we got home I realised I had misplaced my engagement ring. Being 9 months pregnant, I had noticed my hands swelling up and my ring had felt uncomfortable. Worried it wouldn’t come off, I had considered taking it off, but I couldn’t remember if I had or not. I searched my house top to bottom including all of my hospital and labour bags to no avail. I wrote down where I had been and the last place I definitely remembered having it was in the hotel room at Carton House. I called reception to see if a ring had been found and I was abruptly put through to the lost and found, there wasn’t anything handed in from when the room was turned over by the cleaners. I was distraught at this stage and in a best effort to find the ring my finese and I jumped in the car to travel the hour to the hotel to retrace my steps from when I last definitely had the ring. Upon getting to the hotel, I explained the situation to the lady at front of house. A ring had been found! Amazing! I provided photos of my ring to see if it was it but it wasn’t mine. My aim was to retrace my steps, in the clubhouse and gardens and I asked could I access the room we stayed in on Saturday night to look for the ring myself for my own peace of mind. The lady seemed empathetic to my situation, at this stage I was quite upset given the rollercoaster of finding out a ring had been found mixed with pregnancy hormones. At this stage another lady from reception joined us and we were told the cleaners would have down a through job and that there guests staying in the room which meant we couldn’t get access. We didn’t want to cause a fuss or put other guests out by asking for access to the room, although on reflection others might have requested this approach. I retraced my steps as best I could in the clubhouse and garden. Upon leaving the two lady’s at reception asked did we have any joy and wished me luck to find the ring. The next morning I emailed the hotel again to see when the guests from our room were checking out and could we get access to the room, no response. I called reception and was abruptly put through to lost and found again, upon explaining the situation and asking to see if I could access the room, the gentleman checked the system and informed me that no guests were currently in the room we had stayed in since we had left. I honestly was shocked, given I had been blatantly lied to by reception that there were guests in the room. They knew that I, a paying guest only a few days prior and nine months pregnant had travelled the two hour round trip the evening before. We got in the car to drive to the hotel, this time to gain access to the room and to question why we hadn’t been given access to the room in the first place. The fob off answer we got initially from the lady at reception was because it was policy, however this was not explained to us at the time and as such we would have questioned it given the circumstances and called for a manager. We finally got access to the room to search it. While I realised that the chance of finding it was slim to none, my finese did discover a golf ball down the side of the chair I had been sitting on. A perfect illustration of why I wanted to personally check the room myself rather than rely on the once over by the cleaners. We now spoke to a manager and explained all of the above. He couldn’t give a rationale as to why we had been treated this way and agreed that we should have been given access to the room in the first place. He apologised and assured us he would follow up with us a few days later. I haven’t heard anything since.

From the moment our stay began, everything was perfect. We were greeted at the door by Terrance. My family and I ate lunch in the Carriage House last Saturday, we watched the rugby match. There was a great atmosphere, food was delish. We shared seafood platters and some starters. The food was so lovely, drinks were great. The team was fantastic and looked after us all so well, Grace, Mia, Emily, and Emma and the cocktails were great. Bartenders Conor and Alexander were great. We then checked into our room, Ciara, Martyna, Lucy, and Ryan were all so helpful.. Our room was lovely with a courtyard at the back, looking across the golf courses and the rose garden in the distance. We dined in Kathleen's kitchen that evening. We were looked after extremely well, and both the food and service were fantastic. The food was amazing, we were told it was a new menu and the choices were fantastic. We had a selection of starters, the carpaccio, chicken soup, terrine, and salmon, Followed by main courses, lamb, ricotta dumplings, and market fish, all so flavorsome, creative, and mouthwatering. We were treated to a selection of desserts, a chocolate bomb, cheese and raspberry, and custard tart. The entire team in Kathleens was fantastic, thank you to Nicole, Davis, Eunice, Sophie, and Ian. Hats off to the Chefs Derick and his team We returned to the bar and enjoyed a few more cocktails, made by Swanny and Cillian, and a big thank you to waitress Lylia she was great. Breakfast was the icing on the cake. We were brought into the Morrison room, the room itself is breathtaking, we were sat with a view of the gardens, and the menu was great so much to choose from. We had a beautiful breakfast stand with a selection of fresh pastries, and bread, I had eggs royale which was beautiful and my mum had the avocado on toast. Breakfast was flawless, Mark looked after us so well. Thank you to the entire team at Carton for making our stay so special.We all hope to return soon.

Stayed at Carton House a few weeks ago & really enjoyed my stay. We stayed for my friends birthday & we were warmly welcomed & well looked after within the hotel, our rooms were perfect & the breakfast the next morning was amazing, quick service, a lovely meal & beautiful scenery to look out at. The staff were very pleasant and helpful & made the stay beyond enjoyable for my friends & I. I would definitely recommend this hotel to stay in if you’re looking for a relaxed and comfortable environment