SLS South Beach Miami

トリップアドバイザーの評価 4.5/5 3,662 件のレビュー

SLS South Beach Miami - Image 1
SLS South Beach Miami - Image 2
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説明

ホテルのその他の情報

  • Oceanfront location in Heart of South Beach

  • Signature restaurants & nightlife on the property

  • 2 Outdoor pools

  • Unique Design & Styling by Philippe Starck

  • Extensive offerings & activities in proximity / local area.

当ホテルの客室

ホテル所在地

SLS South Beach Miami

1701 Collins Ave
33139 MIAMI BEACH
United States

GPS:25.793928, -80.1294

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

トリップアドバイザーの評価  4.5/5  3,662 件のレビュー

2023エクセレンス認証

Underwhelming

トリップアドバイザーの評価 3.0/5

Nickihump トリップアドバイザー認証口コミ

We were not made aware of the music event being held at the hotel. We were not able to use the pool facilities which is not what you expect when book a hotel with pools in Miami! Room was ok, quite small, no real space to put away clothes. Excellent location for beach and the hotel provides you with sun lounges and towels on the beach which is great. Overall a little underwhelming though

Dear Nicki, Thank you for your feedback. We're glad you enjoyed the beach, and we apologize for any inconvenience regarding the use of the pool. We appreciate your patience, and we hope you'll come to see us again should you be back in the area. Best Regards, Ntiamoah Nimako Director of Front Office

poor service

トリップアドバイザーの評価 2.0/5

chris v トリップアドバイザー認証口コミ

When we booked the room, we were not advised we would not be able to use the pool amenities. There was an industrial music festival at the hotel, full of young kids, and the pool area was blocked off for the event. In addition, we had to wait 5 hours for the room to be available.

Dear Chris, We're genuinely disappointed to hear about the inconvenience you experienced during your stay, especially regarding the unavailability of the pool and the unexpected delay in accessing your room. It's important to us that our guests are fully informed and comfortable throughout their stay, and we apologize for falling short in this instance. We appreciate your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Ntiamoah Nimako Director of Front Office

Worst hotel experience ever

トリップアドバイザーの評価 1.0/5

miamig2021 Couples - トリップアドバイザー認証口コミ

I have been to over 100 hotels in my life, this was the worst experience I’ve ever had. From the pool being closed for the duration of my stay, to the late night pool man putting down his bag to come fight me in front of my girlfriend… all the way to the elevator breaking down in the morning for hours and us having to go up 11 flights of stairs. The manager only offered a 45.00 dollar resort fee removal after the experience… I could not believe this was the renowned SLS. For a room that supposedly retailed over 700.00… 1 star because I can’t give 0 stars.

Thank you for your feedback. Please accept our sincere apologies that your visit was less than satisfactory. We're very sorry that you could not utilize all of our amenities during our stay, and your frustration is understandable. It's always our goal to provide prompt resolutions, so we are sorry to learn that our efforts to make amends fell short of your expectations. Rest assured, your feedback will be discussed internally. Furthermore, please know that we are committed to ensuring a secure environment and encourage guests to bring any concerns to our attention so we can alert security immediately. This is certainly not the lasting impression we want to leave, and we truly hope to have the opportunity to change your perceptions in the future.

BEST SERVICE

トリップアドバイザーの評価 5.0/5

Shaman M トリップアドバイザー認証口コミ

I came to SLS with a friend and from the start all the service was top tier! Nicholas who was our server at the bar and beach made our trip worth while! He was the sweetest and always provided us with the best service ! He made our stay the best possible!

Dear Shaman, Thank you for sharing how much you enjoyed your stay at SLS South Beach. It is important to us that every member of our team is delivering stellar service and we look forward to sharing your feedback with our team members, especially Nicholas! Our team looks forward to welcoming you back on your next visit to Miami Beach. Best Regards, Ntiamoah Nimako Director of Front Office

Great location but outdated

トリップアドバイザーの評価 3.0/5

Gustavo A トリップアドバイザー認証口コミ

The location is definitely the best in Miami Beach and there are some very nice perks like the pool, pool club, and the beach club. However, the hotel could do with a number of improvements that should be the bare minimum for any world-class hotel, let alone one as expensive as this. The rooms are tiny. While there’s not much that can be done to resolve this, maybe some renovations are in order. There is no desk space for work in the room, and very few electrical outlets, most of which are far from the bed or in other far locations. The wifi is also very bad. My phone had to use 5g almost the whole time. That also means that the Chromecast they offer won’t work either, so there is virtually no option of watching anything on streaming. The bathrooms are also quite dark, to the point where you cannot see things that need to be seen in a bathroom. Also, in one of the rooms I stayed, the electrical outlet in the bathroom was not working. Gym is also quite outdated, with very little equipment for those who lift. Just a few dumbbells and a bench, and that’s all. Another annoying thing are the junk fees charger upon payment, but that is to be expected of almost any hotel these days.

Dear Gustavo, Thank you for sharing your review and constructive feedback. We appreciate you highlighting our excellent location in South Beach. We're proud of our Art Deco building and are obliged to preserve the heritage. Although our rooms are cozier, our accommodations have been thoughtfully designed to utilize the available space in the best way possible. We hope you had a chance to bask in the Florida sunshine at our picturesque pool just steps away from the sand. We value you as our guest and hope you return. Best Regards, Ntiamoah Nimako Director of Front Office

との提携 TripAdvisor

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