プルマン マイアミ エアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,857 件のレビュー

ベストレートをお約束
プルマン マイアミ エアポート - Image 1
プルマン マイアミ エアポート - Image 2
プルマン マイアミ エアポート - Image 3
プルマン マイアミ エアポート - Image 4
5800 Blue Lagoon Drive, 33126 マイアミ, アメリカ合衆国

説明

ホテルのその他の情報

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

プルマン マイアミ エアポート

5800 Blue Lagoon Drive
33126 マイアミ
アメリカ合衆国

GPS:25.7819722, -80.291622

電話番号
ファックス +1 305-262-9049

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

Tavolo

当ホテルのレストランでは毎日6時から11時30分まで朝食をご用意しております。レストラン「ラリビエラ」ではランチを月曜日から金曜日の11時30分から14時まで、ディナーを毎日18時から23時までご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,857 件のレビュー

トリップアドバイザーの評価  3.9/5  5,057 件のレビュー

2024エクセレンス認証

Frustrating Experience with Hotel Customer Service

トリップアドバイザーの評価 2.0/5

Fabiana C トリップアドバイザー認証口コミ

I have been other times in this hotel, but this time I really have had bad experiences. I purchased additional materials to use during my stay, I have proof of delivery from UPS, but staff from hotel said they did not receive it. I repeatedly requested formal confirmation of non-delivery—a document required to start the cancellation process—but the hotel failed to provide any official response or acknowledgment. I also encountered difficulties requesting a reimbursement for expenses, as the hotel simply did not send the invoice I needed. They have requested to send by email, but I have never received. Without this documentation, it became impossible to seek in the company I work for. The most frustrating aspect of my experience was being completely ignored by hotel employees. Despite numerous attempts, I could not reach any staff member or receive any kind of message or explanation about the reported issues. This total absence of communication made resolving matters impossible and left me feeling neglected.

Thank you for taking the time to share your feedback. We sincerely apologize for the issue you faced during your stay with us. This was not acceptable, and we understand your frustration. Please know that we will investigate your comments with our team to see what may have happened. Regarding the requested documentation, we will review this with our team and work on getting this issue resolved promptly. We truly appreciate you bringing this to our attention, and we hope to regain your confidence in us.

Perfect after a 6-day cruise

トリップアドバイザーの評価 5.0/5

kokopopztasi トリップアドバイザー認証口コミ

One thing I like to mention, not sure if it was just our Room 807 the water pressure in the shower was not good, besides this everything else was superb Service, check in, staff, thank you Pullman Airport Hotel 5/5

Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the service, check-in, and our team. We appreciate you letting us know about the water pressure and hope it didn’t take away from an otherwise superb stay at Pullman Miami Airport Hotel.

The Pullman. A great guest experience.

トリップアドバイザーの評価 5.0/5

539allena トリップアドバイザー認証口コミ

The Pullman is always our go to in Miami. Elegant and comfortable, with spacious suites and a beautiful pool area that has a gorgeous sunset view, after our first visit became our favorite. The food from the bar restaurant is very good,and the breakfast buffet in the main dining room is unequal. Affordably priced,would recommend this hotel to anyone wanting to stay for an overnight or a longer stay. They also provide airport transportation and there is a shuttle service that can be booked for a transport to the cruiseport.

Dear Allen, Thank you for taking the time to review your recent stay. Hearing that Pullman Miami Airport Hotel has become your preferred destination in Miami means a lot to us! From the warm glow of the sunset by our pool to the inviting flavors from our restaurant and breakfast buffet, we’re happy those moments stood out during your visits. Your loyalty and kind recommendation are greatly appreciated, and we look forward to creating more memorable stays every time you return.

Dismissive and greedy staff

トリップアドバイザーの評価 1.0/5

327shrutit トリップアドバイザー認証口コミ

Pullman review It’s always interesting when you see a 1 star amongst good reviews, so hopefully this doesn’t get lost. I stayed at the Pullman earlier this month because American Airlines cancelled my flight and put me up there. When we got to the hotel, the shuttle driver asked if I was staying or if I had just parked there. I said I was staying. A few minutes later as I was checking in, he came in and took me aside to tell me I had forgotten his tip. I was really surprised because I didn’t have any change on me and was going to get it from the front desk to leave for him but I wasn’t expecting him to ask for it. Unfortunately this isn’t the only thing that left a bad taste in my mouth. I was on my way home from a pilgrimage trip to a temple outside of Pittsburgh and I had gotten some perishable offerings that needed to be kept refrigerated. Since AA had delayed me for 24 hours, I collected my luggage just so I could make sure this was refrigerated. I explained this to the front desk and asked if the rooms had a refrigerator. The person at the front desk said they did, but they didn’t work too well. I explained my situation and he said he could keep it in the refrigerator they have downstairs. I asked if I could please be frozen instead and he said yes. The next morning while I was checking out, I asked for my package and found it to be room temperature. I asked if it had been put in the freezer and I got a shrug from the person who handed it to me. I explained the situation and how sad I was that this was not communicated to me because I would’ve just put it on ice in my room. Had Evan told that they could not fulfill my request. A woman came out from the back and told me this was completely unacceptable on the part of the staff and that I would be getting a phone call in a couple of hours from the manager. She took my phone number as well as my email down, but I have received nothing and it’s been two weeks. I understand that they cannot guarantee something to be kept cold, but after asking several times I wish they had just told me they could not fulfill my request and I would just put it on ice. Not only that, but I don’t think it’s OK for somebody to follow you into a hotel asking for a tip. Thirdly, if I were Management, I would want to follow up with a customer that is unhappy.

Dear Shruti, Thank you for taking the time to share such a detailed account of your experience. We're truly sorry to hear about the issues you encountered during your stay. What you described doesn't reflect the level of professionalism or care that guests should expect, and we can understand how frustrating and disappointing that must have been, especially after a long day of travel. Your feedback has been shared with our management team so they can address the concerns you've raised and ensure these situations are handled with the attention and respect they deserve moving forward. We truly appreciate you bringing this to our attention, as it helps create better experiences for future guests.

Book any other hotel in miami it will be more convenient.

トリップアドバイザーの評価 1.0/5

Michelle M トリップアドバイザー認証口コミ

Thought it would be convenient for an airport stay when we had a flight the next morning. Took more than an hour for the shuttle to pick us up to take us to the hotel. Considering the shuttle leaves the hotel on the hour, it was nearly 25 past by the time it got to the aiport so there were lots of people waiting and he would not let us on as it was full. We had to wait another 30min, then they sent 2, but too little too late. We watched countless hotel shuttles pick up passengers with no issue only Pullman seemed to have got it wrong. Check in was not particularly friendly, we should get 2 free drinks, i had to go back and ask for these. The hotel room is fine but set to freezer levels. We turned the ac off and it took a few hours to warm up, there are no extra blankets in the room. Charging ports are on the bedside lamp and impossible to plug an adapter into, considering this is supposedly an aiport hotel a strange thing to get wrong along with the most inefficient shuttle in miami. Breakfast was ok staff friendly but food and coffee not great. For the price i would 100%book literally any other hotel in miami. In the time we had to wait for a transfer we could have got an uber anywhere and paid a lot less as it wasnt an "aiport hotel'. Also lost an amazon package i had sent to them although apparently they charge $5-50 to accept packages (absolutely ridiculous never had this b4) so maybe they couldnt find it. They did not reply to direct complaint sent to them

Dear Michelle, Thank you for sharing your thoughts with us. We're disappointed you had concerns, and we will identify what occurred, correct any issues, and work to ensure we do better. Please accept our apologies for any inconvenience, and if you still have questions, please reach out to us offline. It was a pleasure having you as our guest, and we hope you will reconsider and return the next time you're in Miami.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,279 件のレビュー 8.3/10 ロケーション
  • 2,126 件のレビュー 4.9/10 客室
  • 1,837 件のレビュー 7.3/10 サービス
  • 43 件のレビュー 5.2/10 インターネット
  • 947 件のレビュー 4.3/10 快適さ
  • 913 件のレビュー 4.1/10 清潔さ
  • 690 件のレビュー 4.3/10 雰囲気
  • 434 件のレビュー 6.5/10 朝食

Powered by Trustyou

周辺の他の施設

マイアミのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。