21C Museum Hotel Lexington

I was traveling for business at the convention center, and my first room was a King on the 9th floor. Wonderful views, but I didn’t sleep well any of the nights I was there due to the mattress (and I’m usually not particular when it comes to mattresses). There was also only ONE full sized towel in my room. I just assumed that was a miss. I love old architecture, and this re-purposed bank had cool architecture features. BUT, my flights home got canceled after I checked out, so I rebooked for an addl night through my company. I immediately called the hotel and said they didn’t even need to clean my old room, just book me back in. Nope. The woman who answered the phone had no compassion for my situation. Non-negotiable. Okay, I understood.l, kinda. UNTIL they put me in the last 5th floor Queen room (turn right off the elevator and it’s the last room on the left. It was such a terrible room. Aside from the new disappointing room, Shockingly, again there was literally only one bath towel!!! What kind of hotel does that??!! The staff was very clicky, busy talking to each other. I agree with the other comments about the supposed “doormen”. No help at all. I won’t be returning to this hotel.

Really beautiful hotel located in downtown Lexington! The staff was extremely friendly and helpful from valet to check-in. The corner king room was amazing, with great views of the city and surrounding neighborhoods. Everything was clean and welcoming when we got to our room. We would definitely stay here again!

The hotel itself was beautifully built in an old bank. The rooms large and well appointed with a wonderful view. It seemed as if the staff were poorly trained as we waited twenty minutes for a valet to appear and when I asked the check in person she was unhelpful except she did direct us to a self parking garage across the street. We did see the valet upon returning from parking the car. The staff at check in, check out as well as in the restaurant got the job done but all seemed untrained.

outside of that.....valet was practically unrecognizable (we hoped we left the car w/ an actual valet--and he seemed a bit "out of it" at that) and about as helpful as the penguins on the roof (he did hold the door open after it slipped through my hands twice when trying to maneuver the luggage cart into the lobby). No one is in uniform so you assume you are talking to a hotel employee but they were very nice and no real issues there. Rooms were nice enough but nothing special (especially for the price) and clean. As has become the norm there was no service for our three day stay (ironically prices never decreased despite service decreasing) so if you needed new linens or whatever you had to request it. OH! & the most uncomfortable mattress I have ever experienced in a hotel anywhere. Despite being on one of the upper floors noise fr/ the streets below was a factor all evening long. To put it bluntly this place is to be applauded for repurposing a building but that is pretty much the extent of it.

We rented an event room for a welcome party for our son’s wedding. I don’t know who thought it was a good idea to have a continuous loop playing on the room monitor of young children abusing, and eventually killing, a chicken. If this is “art”, I’m sadly out of touch.