21c Museum Hotel Cincinnati

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 2.351 opiniones

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21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
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21c Museum Hotel Cincinnati - Image 4
609 Walnut Street, 45202 CINCINNATI, EEUU

Descripción

Extras del hotel

  • Descubra en el 21c arte contemporáneo en los lugares más inesperados.

  • The Spa at 21c es un destino de primera donde mimarse.

  • El restaurante Metropole ofrece una interpretación contemporánea de técnicas del viejo mundo.

Nuestros alojamientos

Localización del hotel

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
EEUU

GPS:39.1030112, -84.5120188999

Teléfono
Fax +1 513-578-6601

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

METROPOLE

El menú a cargo del chef ejecutivo David Kelsey se centra en platos caseros. Con ingredientes sostenibles de productores y agricultores de la región.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  2.351 opiniones

Valoración de TripAdvisor  4.5/5  1.847 opiniones

Not my favorite

Nota de Tripadvisor 2.0/5

Pegcityprairieboy En familia - Valoración certificada de TripAdvisor

Soooooooooo - I wouldn’t rush to stay here again and I was only there from 10:15 pm to 7:30 am. That said, in the right circumstances I’d give it another try. The good - the check in and check out was fast and friendly. The bathroom was really big and had great amenities. The price was good too - while i wasn’t crazy about my stay I am not angry about what I paid as it was a good rate commensurate with the experience. The bad - someone a few doors down from us was clearly sick as there was bedding with vomit on it in the hall outside their room. I passed it once… not a big deal. 15 mins later I passed it again. Also not the end of the world. I passed it again an hour later and the hall stunk like vomit. That’s really gross. Also, the carpets in both the halls and our rooms were very musty.

Terrible Service… Avoid

Nota de Tripadvisor 1.0/5

Ariana P Valoración certificada de TripAdvisor

The hotel was decent and unique however the service we received while staying here was terrible, hence the 1 star review… We booked this hotel through American Express Travel, which supposedly comes with room upgrades (when available) and a late checkout of 4pm. Upon arrival we asked about the room upgrade and the girl at the front desk told us they were fully booked and could not accommodate this, which we understood and were fine with. When we got to the room we noticed that the top sheet was slightly dirty, and when we left for dinner we explained that the sheets seemed to be dirty and requested to have the bed remade to which the front desk said they would do. We even stripped the bed and left the dirty sheets in a pile on top to make it easier for room service, however when we got back a few hours later the dirty sheets were left on the unmade bed and just 2 sheets (no pillow covers or duvet) were thrown onto the table in the room. We went back down to the front desk asking to have someone sent up with a duvet and to make the bed to which they told us that they did not have anyone on staff so we would have to make the bed ourselves but they would send someone up to give us a duvet and take the dirty sheets. When the staff member arrived with the duvet we tried handing them the dirty sheets which the refused to take and told us to just leave on the floor. The final straw had to do with the late check out. As I previously stated we booked through American Express travel which guarantees a late check out. We had asked the front desk what time late check out was and they initially gave us the same answer of “we cannot accommodate late check out for you because we are fully booked”. We then asked again before going out and explained that we had a letter from AMEX that we received at check which welcomed us and stated that we had a late check out. This time the woman at the desk told us that since we booked through AMEX we had a late check out of 4pm. We then confirmed with her making sure we did in fact have the late check out of 4pm and would not have any problems with the hotel, to which she told us yes not to worry. Flash forward to the last morning of our stay, we wake up at 11am (we were still on West Coast time which is 3 hours behind) banging on our door asking us to get out, to which we said that we had late check out and they told us that they would be back at 4 then. An hour later after we fall back asleep we get a phone call from the front desk telling us that they needed the room and we needed to get out by 2pm rather than the supposed 4pm late check out. After this we were quite disappointed with the service we received and will not be returning to this hotel. Seriously bummed because we wanted to love it as it is a cool and unique concept to have a museum hotel.

Dear Ariana, I wanted to personally reach out and express how truly embarrassing it was to read your recent feedback regarding your stay with us at 21c Cincinnati. I am, however, incredibly thankful that you took the time to provide your thoughts in such a kind and constructive way. Without open and honest feedback like yours, we cannot recognize the areas where our staff needs to grow. Rest assured that we are using your feedback as an opportunity to remind and retrain the departments you spoke about. I am personally committed to ensuring these issues are addressed immediately, as they do not reflect the standards we hold ourselves to. The next time you are in Cincinnati, I would love to personally oversee your stay and ensure that everything is in perfect shape. Please feel free to reach out to me directly so I can assist in arranging this for you. Once again, I am so sorry for the shortcomings you experienced during your stay, and I commit to doing everything I can to ensure your next visit is nothing short of exceptional. Respectfully, David Kennedy Director of Operations

Buena ubicación y muy cómodo

Nota de clientes de Avis 5.0/5

Mariana Negocios - Comentarios confirmados ALL

Todo estuvo sin contratiempos, solo el servicio en el restaurante. No pude utilizarlo en el desayuno

Estimado/a Mariana Ms B., Le agradecemos enormemente sus comentarios en relación a su estancia en 21c Museum Hotel Cincinnati. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Henry Burdsall Front Office Manager

Excelente ubicación y atención

Nota de clientes de Avis 5.0/5

Olsen Q. Negocios - Comentarios confirmados ALL

Todo fluyó muy bien desde la llegad hasta mi salida. Solo falta me envién copia del invoice a mi correo electrónico.

Dear Agustin Mr Q., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Office Manager

No A/C lobby smell

Nota de Tripadvisor 1.0/5

Curious35329 Con amigos - Valoración certificada de TripAdvisor

We arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, whWe arrived at noon and were told no rooms were available. We returned at 3 PM to find no room was ready. The front desk staff were unhelpful, but eventually, a supervisor located a room for us. Unfortunately, it lacked air conditioning. Maintenance worked on the issue at 10 PM but couldn’t resolve it. By 11 PM, the front desk suggested moving us to another room, requiring us to pack up our belongings. Additionally, the lobby had a strong sewage smell, which we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel. ich we were told was due to an exhibit setup. Overall, we were very disappointed with the customer service. At $300 per night, this experience was very disappointing. We will not be returning, though I understand this may not affect anyone at this hotel.

Dear Guest, I wanted to personally reach out and sincerely apologize for the issues you encountered during your recent stay at 21c Cincinnati. I deeply regret that your experience was marred by the broken A/C unit and the frustration of having to move rooms. I can only imagine how inconvenient and disappointing this must have been for you. Please know that we are taking your feedback very seriously and are committed to working diligently to prevent such issues from occurring in the future. I also want to apologize if our staff seemed underprepared in handling the situation. I truly wish we had been more polished and responsive during your stay. We would love the opportunity to make amends for the issues you faced, and I would greatly appreciate the chance to chat with you further about this. Your experience is important to us, and we want to ensure that your next visit is nothing short of exceptional. I would also like to share that our art gallery has recently been refreshed with new installations, creating an amazing experience that I’m sure you would enjoy. We would be thrilled to welcome you back in the future and provide you with the great hospitality that you deserve. Thank you for your understanding and for bringing these matters to our attention. Respectfully, David Kennedy Director of Operations

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 612 opiniones 9.1/10 Ubicación
  • 1.325 opiniones 5.6/10 Habitación
  • 1.136 opiniones 7.6/10 Servicio
  • 514 opiniones 4.2/10 Limpieza
  • 500 opiniones 5.3/10 Comodidad
  • 357 opiniones 7.5/10 Comida
  • 291 opiniones 5/10 Instalaciones
  • 92 opiniones 5.1/10 Desayuno

Ofrecido por Trustyou

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.