Mercure Penang Beach bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.209 ulasan

Jaminan Harga
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Mercure Penang Beach - Image 1
Mercure Penang Beach - Image 2
Mercure Penang Beach - Image 3
Mercure Penang Beach - Image 4
505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Deskripsi

Keistimewaan hotel

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

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Lokasi hotel

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telepon
Fax +60 4-371 8802

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.209 ulasan

Peringkat TripAdvisor  4.0/5  1.663 ulasan

Sertifikat keunggulan 2024

Pelayanan buruk

Catatan tamu Avis 0.5/5

Carolla Keluarga - Ulasan terverifikasi ALL

Pelayan staf sangat mengecewakan

Dear Carolla S., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would appreciate it to know more in detail on the experience and hope you will reply to my email. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager

A great place to have meetings and to relax

Catatan Tripadvisor 5.0/5

zacharysoo Ulasan TripAdvisor tersertifikasi

Stayed in this hotel while attending a conference here. The room was well arranged and the bed was comfortable. It was clean and neat. I had no problem with all the amenities provided. They were adequate. The sea view from the hotel was amazing, and relaxing. The breakfast and food served were great with many varieties. I will use this hotel again if there is another chance.

Dear zacharysoo, Thank you for your fantastic review! We're delighted to hear that you found our hotel to be a great place for both meetings and relaxation. It’s wonderful to know that you enjoyed the comfortable room, the stunning sea views, and the variety of breakfast options we offer. We appreciate your kind words and look forward to welcoming you back for your next conference or getaway! Sincerely, Gerard Chan Resort Manager

Under Promised, Over Delivered

Catatan Tripadvisor 4.0/5

Zairul Azri U Ulasan TripAdvisor tersertifikasi

Came with wife, 16 year-old and 4 year-old daughters on a Sunday in September and stayed for three nights. Check in was smooth - was a little confused with the charge but nothing that the concierge can explain. Room was good, bathroom was clean - shampoo dispenser had a little bit of technical issue but was sorted out immediately. Access to the beach and the man-made island was amazing. Adult pool and kids' pool were side by side - easier monitoring. The children's pool needs to be covered a little bit to prevent the thorny seeds from the nearby trees (Australian pine - Wikipedia) blown into the pool by the wind - trust me, not a good feeling when they are stepped on. Breakfast is okay, but the staff at the omelette counter was kind enough to entertain my request for poached eggs. +ve clean room (requested for extra pillow and blanket with no issue) outstanding sea view requests when booking were provided nearby parking lots delicious cakes - especially durian cheese cake -ve faulty shampoo dispenser seeds in kids' pool

Dear Zairul, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you and your family enjoyed your time at our hotel, and we appreciate your thoughtful comments. We're glad that check-in was smooth and that our concierge was able to assist you with your queries regarding the charges. It's great to know that you found your room comfortable and clean, and we appreciate your understanding with the shampoo dispenser issue. We're happy it was resolved promptly! We are thrilled to hear that you enjoyed the access to the beach and the nearby man-made island, as well as the convenience of the adult and children's pools being side by side. Your suggestion regarding the thorny seeds in the children's pool is invaluable, and we will certainly look into ways to address that concern for the comfort of our younger guests. We're also pleased that our breakfast staff was able to accommodate your request for poached eggs, and it's fantastic to hear that you enjoyed our delicious cakes, especially the durian cheesecake! Thank you for highlighting both the positives and the areas for improvement. Your feedback is crucial as we strive to enhance our guests' experiences. We hope to welcome you and your family back for another stay in the future! Sincerely, Gerard Chan Resort Manager

Great View, Good Location, Poor Housekeeping Service

Catatan Tripadvisor 1.0/5

serenafoo57 Ulasan TripAdvisor tersertifikasi

We booked 2 ocean view rooms for 4 nights and were impressed by the lovely sea view from the rooms. The view was equally lovely as you stepped into the open lobby with the fresh sea breeze blowing, view of the sea,beach and swaying coconut trees. It was serene and tranquil. Housekeeping standard was below par of a Mercure brand. We checked in at 830pm. One of the rooms was ready for guests but not the other. It was missing floor mat, hand and face towels. Comparing with the other room it was also missing hand towel origami. Not able to contact housekeeping after repeated calls. Had to call front desk for assistance. At times no reponse from front desk . Was surprised to be given a frayed edge floor mat later. Discovered 1 of the pillow case covers was torn and so was the sofa. The room looked dated. Housekeeping was inconsistent. Some days the tea and coffee satchets were not topped up, we had to ask for replenishment. Toilet bin was not emptied on the 3rd day. Obvious lack of manpower. Both our rooms were not made up in the 7 hours that we had left the hotel. In addition the previous guest locked the safe in the room, we had to wait an hour for the hotel staff to come to the room to help re-set it. We had to bring up our experiences to the attention of the Housekeeping Manager.

Dear Serena, Thank you for sharing your detailed feedback regarding your stay. We’re glad to hear that you enjoyed the stunning ocean views and the serene atmosphere of our lobby. However, we sincerely apologize for the housekeeping issues you encountered. It is unacceptable that one of your rooms was not fully prepared upon arrival, and we regret the inconsistency in service throughout your stay. Your comments about the missing items, delayed responses, and the state of the room will be addressed with our housekeeping team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to provide a much better experience during any future visits. Sincerely, Gerard Chan Resort Manager

A wee bit dated but good value and clean

Catatan Tripadvisor 3.0/5

DrDouglas1971 Ulasan TripAdvisor tersertifikasi

After the beach side luxury of Angsana Teluk Bahang we wanted to be closer to town and this was the only hotel under the Accor umbrella near Georgetown . It has a lovely position over looking Penang beach and 15 minutes in a grab from the centre of Georgetown. Check-in was a wee bit slow as only one member of staff on the desk, and the Accor Privilege Desk unmanned. The room has dated décor and tired bathrooms & furnishings but it was clean and as we were only planning on sleeping there it offered good value for the price we paid. We had booked a sea view and it was delight to wake up to the vista. As a Gold Member with Accor we made use of our free drink vouchers, The bar was adequate if not exactly happening. We didn’t eat in the hotel which was very busy with various groups and celebrations, despite outside noise was fairly quiet. We most likely wouldn’t stay here again as would stick closer to the city centre but for value and views we would recommend The Mercure Penang Beach.

Dear DrDouglas1971, Thank you for taking the time to share your experience with us. We're glad to hear you found good value in your stay at Mercure Penang Beach and enjoyed the lovely sea views during your time with us. We appreciate your feedback regarding the check-in process; we strive for efficiency and will address your concerns to improve our service. We're also glad to know that the cleanliness of your room met your expectations, even if the décor and furnishings were not up to par for you. It's great to hear you made use of your Accor Gold membership benefits at the bar. While we understand that the atmosphere may not have been vibrant during your visit, we're happy it provided a pleasant spot to unwind. Thank you for your recommendation. While we appreciate your feedback about our location, we hope you might consider returning in the future. Sincerely, Gerard Chan Resort Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.529 ulasan 7.5/10 Lokasi
  • 2.421 ulasan 7.8/10 Kamar
  • 1.590 ulasan 6.2/10 Pelayanan
  • 49 ulasan 5.3/10 Internet
  • 1.061 ulasan 8.7/10 Pantai
  • 1.060 ulasan 6.9/10 Kebersihan
  • 823 ulasan 6.5/10 Sarapan
  • 616 ulasan 5/10 Makanan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.