Mercure Penang Beach bintang 4

Stayed in this hotel while attending a conference here. The room was well arranged and the bed was comfortable. It was clean and neat. I had no problem with all the amenities provided. They were adequate. The sea view from the hotel was amazing, and relaxing. The breakfast and food served were great with many varieties. I will use this hotel again if there is another chance.

Came with wife, 16 year-old and 4 year-old daughters on a Sunday in September and stayed for three nights. Check in was smooth - was a little confused with the charge but nothing that the concierge can explain. Room was good, bathroom was clean - shampoo dispenser had a little bit of technical issue but was sorted out immediately. Access to the beach and the man-made island was amazing. Adult pool and kids' pool were side by side - easier monitoring. The children's pool needs to be covered a little bit to prevent the thorny seeds from the nearby trees (Australian pine - Wikipedia) blown into the pool by the wind - trust me, not a good feeling when they are stepped on. Breakfast is okay, but the staff at the omelette counter was kind enough to entertain my request for poached eggs. +ve clean room (requested for extra pillow and blanket with no issue) outstanding sea view requests when booking were provided nearby parking lots delicious cakes - especially durian cheese cake -ve faulty shampoo dispenser seeds in kids' pool

We booked 2 ocean view rooms for 4 nights and were impressed by the lovely sea view from the rooms. The view was equally lovely as you stepped into the open lobby with the fresh sea breeze blowing, view of the sea,beach and swaying coconut trees. It was serene and tranquil. Housekeeping standard was below par of a Mercure brand. We checked in at 830pm. One of the rooms was ready for guests but not the other. It was missing floor mat, hand and face towels. Comparing with the other room it was also missing hand towel origami. Not able to contact housekeeping after repeated calls. Had to call front desk for assistance. At times no reponse from front desk . Was surprised to be given a frayed edge floor mat later. Discovered 1 of the pillow case covers was torn and so was the sofa. The room looked dated. Housekeeping was inconsistent. Some days the tea and coffee satchets were not topped up, we had to ask for replenishment. Toilet bin was not emptied on the 3rd day. Obvious lack of manpower. Both our rooms were not made up in the 7 hours that we had left the hotel. In addition the previous guest locked the safe in the room, we had to wait an hour for the hotel staff to come to the room to help re-set it. We had to bring up our experiences to the attention of the Housekeeping Manager.

After the beach side luxury of Angsana Teluk Bahang we wanted to be closer to town and this was the only hotel under the Accor umbrella near Georgetown . It has a lovely position over looking Penang beach and 15 minutes in a grab from the centre of Georgetown. Check-in was a wee bit slow as only one member of staff on the desk, and the Accor Privilege Desk unmanned. The room has dated décor and tired bathrooms & furnishings but it was clean and as we were only planning on sleeping there it offered good value for the price we paid. We had booked a sea view and it was delight to wake up to the vista. As a Gold Member with Accor we made use of our free drink vouchers, The bar was adequate if not exactly happening. We didn’t eat in the hotel which was very busy with various groups and celebrations, despite outside noise was fairly quiet. We most likely wouldn’t stay here again as would stick closer to the city centre but for value and views we would recommend The Mercure Penang Beach.

Not a 4 star hotel. Seemed to cater for the team building guests and not the international tourists. When we arrived into our room for a 2 week stay, our safe didn’t work, the hot water in the hand basin needed to be unblocked and my Husband cleaned the shower water drain , as it was blocked. The safe again didn’t work towards the end of the second week. Despite being out all day, our rooms were not cleaned ( this term is used loosely) until late afternoon. No vacuuming or dusting was carried out and the bathroom wasn’t cleaned very well. As for the lack of linen, this was a disgrace. May I suggest a cleaning and maintenance list to tick off so that the Staff are aware of their duties. It is such a shame for this hotel, as the location is amazing and we had the best ocean view. The foyer and restaurant look great. Staff lovely. Beach was amazing.