Mercure Penang Beach bintang 4

I don’t recommend this hotel due to the poor management level and low front desk service level. There is a ball room at the top floor - 6 floor, where a big loud Karaoke party continued till to the late night, the music and singing kept getting louder, and could be heard in many rooms. The management and front desk staff didn’t do much after people reported. I guess they don’t care about the interest of the individual customers? By the way, the hotel room is mediocre, water from the shower is weak, and the location is not very convenient.

We Booked our stay at the Mecure Penang Beach on the Accor website. We frequently use Accor brand hotels, are members of their club and try to be loyal to a brand that offers some level of benifits in return for that loyalty. This hotel however doesn't deserve to be a part of that group as it is run by clueless staff at ever level of interaction. On arrival there was quite a line up of people chcking in with one person on reception. I went to the members privilige checkin as its supposed to be an express service for members but it look too long for anyone to come out and assist. My booking was made in advance and was "pre paid". I have a reciept from accor stating full amout paid in advance including fees and taxes. With an amout to be paid at hotel of zero. At checkin I'm then advised that there are extra taxes to be paid as Accor does not bill for these taxes on their website. They then swing around a document in a platic frame stating local taxes are payable. I argue that my bill is payed in advance and that if the company that owns them doesnt't bill me correctly they should get the taxes from Accor. They make no effort to correct the situation except to say that many people have the same complaint........Well fix the booking problem then!! We go to the room and unpack. We purchased an ocean view wich is nice but the room is tiny. If someone is in the bathroom at the sink and you open the door you will knock them unconsious. We get a welcome drink with our membership. Go to the bar and ask for a drink. No alcohol on offer. They say my membership doesn't cover booze.....But it does in every other Accor hotel I've ever stayed in??? I go to the pool to cool off. It's overcrowded with all sorts and no pool towels. Reminded me of a caravan park. I ask ever staff member I can see or find if I can get a pool towel. Nobody knows what a pool towel is. We left for dinner and on the way back into the hotel I asked the now new duty manager to explain the reason why I'm paying these undisclosed taxes. Once again I'm unhappy with the explaination. I decide that we will leave the hotel in the morning as I'm unimpressed withthe service. I ask for for her to put in writting via email the circumstances around payment for these taxes. I never recieve the email. In the morning we go for breakfast. Its like a zoo. Food all over the floor and tables struggling to be kept clean. Completly missmanaged. We pack up and go to checkout. I explain what is happening and that we are checking out early as Im unimpressed with the way they conduct business. There was no hand over from the previous night manager. I once again explain that I want an email explaing the why I have to pay extra taxes on a pre paid stay. Im promised I will recieve it........Still waiting. Rubbish, unprofessional, clueless. We walked a short distance down the road and checked into the Hompton. It was cheeper, had bigger rooms with amazing views. The staff were all excellent. There are better options. I could not recomed this hotel.

I enjoyed my stay at mercure . Thanks to Mr Gerard for his guidance and hospitality . Private beach , great staff , nice breakfast . Will surely be back again and also recommend to my family ans friends . Keep up the good work

Nice staff. Quick check-in and check-out process. Good location, OK beach, great views on the sea (I recommend rooms with sea view ;). Swimming pool can get quickly crowded and noisy (families friendly...). Bus stops (101/102) next to the hotel but without signage. Larges rooms. Comfi bed. Shower with good pressure and temperature. Quiet and efficient air conditioning system. Small desk but very suitable for remote office working. Plenty of electric outlets (most with UK standard though). Internet speed sometimes on the slow side (4 to 15 Mbps upload, download faster). Small sized fridge but efficient ;) Only negative for me is that the rooms are not really sound proofed. The fact that the hotel hosts many events as aggravating as most of the events are el held on the beach side and imply quite some noise (weddings, team building, etc..) which easily penetrates the rooms irrespective of where your room is located (stories 2 to 5). Also you may well hear loud neighbors ;) Breakfast is good with a lot of items. The food supposed to be warm is often not warm enough though. In my view I would hesitate to pay more than USD 70 a night. On the sea side that is.

Overall experience with Mercure Penang was exellent. Staffs are friendly. Bfast was superb. Pool was clean. Rooms were clean and my overall stay was pleasant. Had a chance to meet Mr Gérard who helped me on food tips and some Penang directory. Thank you Mr Gerrard and the entire management of Mercure. Owh yaa not forgetting the welcome drinks and cookies in my room. Highly recommended with affordable price. 👌