Mercure Penang Beach bintang 4

Catatan tamu Avis (Peringkat ALL) 4.0/5 816 ulasan

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Deskripsi

Keistimewaan hotel

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

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Lokasi hotel

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

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Cari tahu selengkapnya

Peringkat ALL  4.0/5  816 ulasan

Peringkat TripAdvisor  3.8/5  1.686 ulasan

Sertifikat keunggulan 2024

Not Worth The Money

Catatan Tripadvisor 3.0/5

marcuscbb Solo travel - Ulasan TripAdvisor tersertifikasi

Due For A Much Needed Upgrade - The only thing good is the location to the beach and the size of the pool, I found the staff to be bored and unwilling to be pleasant when you approach them. I am not sure all rooms were like mine but mine looked dirty and very used. This is in no way a 4 star hotel and Accor need to spend some money to fix it up because it has so much potential.

Hotel Mercure tapi kondisi kamar tidak sesuai standard terutama kamar mandi nya

Catatan tamu Avis 3.0/5

Budi A. Pasangan - Ulasan terverifikasi ALL

Toilet sempit dan tidak memadai, dan sedikit bau tak sedap, sandal terlalu tipis dan licin sehingga kami berdua sama istri terjatuh krn licin sandalnya, kamar kurang fasilitas dengan harga segitu, dan kondisi debu masih ada di karpet nya. mohon diperhatikan. saya sering tinggal di semua hotel accor di dunia. baru kali ini ketemu mercure hotel dengan standard begini.

Dear Budi, Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize that your experience did not meet the high standards that we strive to uphold, especially concerning the condition of your room and bathroom facilities. As a valued guest who frequently stays at Accor hotels, your feedback is immensely important to us. We hope to have the chance to welcome you back and provide you with an improved experience. Thank you once again for your insights. Best regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

better hotels around than this one

Catatan Tripadvisor 3.0/5

lesseide Ulasan TripAdvisor tersertifikasi

Upon arrival, we were told that we must pay even though our voucher from British airways stated we have paid in full recption were not interreted in the voucher/papers I offered to pay via visa debit but was refused "only credit card" which I do not have so we were told to go out and get cash! Then we were informed that we had booked two rooms, "my wife and I"?. We booked a suite but were allocated a standard double??? After contacting BA, the matter seems to have been resolved. Afterward, in the lift and the lobby, two people asked if we had sorted the payment for the room two other people also told us that the hotel had canceled their room. The rooms are very tired and in need of updating and the recption staff could do with a bit of training.

Very Nice Hotel

Catatan Tripadvisor 5.0/5

Benny H Couples - Ulasan TripAdvisor tersertifikasi

I stayed 5 nights at Mercure, it's room faced to sea view & there is a beach closing hotel, therefore anybody like swimming more convenient, also there is a swimming pool for the guests. Hotel accessories are well equipped with tv,wi-fi, electric kettle, tea or coffee bags, refrigerator & clothes ironed etc. The breakfast was fine with many choices for western or Asian guests. Overall I very enjoyed the stay at this hotel.

Disappointing

Catatan tamu Avis 1.5/5

Michael Keluarga - Ulasan terverifikasi ALL

Sebagai member gold accor, seharusnya saya bs checkin 5 cepat yaitu jam 12, saya mencoba untuk menanyakan via email tapi tidak ada jawaban. But its ok, saya tau kalau kamar belum ready ya tidak bisa. Saya menginap dgn 2 kamar. Satu kamar diberikan sekitar jam 1, tapi yg satunya? Jam 5 !! WTF.. But its ok, trying to chill karena ini hari terakhir kami di penang mau menikmati sea view.. Sayangnya sampai di kamar pertama, banyak semut!! Minta pindah kamar tapi hanya dikasih semprotan saja. Dan lebih buruknya ketika dapat kamar kedua juga bersemut!!! Well, hopeless banget.. Di kamar kedua kami jg tidak mendapat welcome drink, padahal harusnya dapat 4 kan ya, kami stay 4 orang, padahal cm soft drink.. Di kamar kami juga jendela BISA DIBUKA, itu bahaya sekali buat anak kecil. Saya rasa hotel ini perlu diperbaiki managementnya..

Dear Michael, Thank you for taking the time to share your experience with us. I genuinely apologize for the inconveniences you faced during your stay, especially as an Accor Gold member. We strive to provide our loyal members with the best possible service, and I regret that we fell short in this instance. Your feedback is invaluable as we work to improve our management and guest experience. We hope to have the opportunity to serve you better in the future. Thank you for your understanding, and I wish you safe travels. Best regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.506 ulasan 7.7/10 Lokasi
  • 2.526 ulasan 7.6/10 Kamar
  • 1.561 ulasan 6.3/10 Pelayanan
  • 55 ulasan 5.1/10 Internet
  • 1.099 ulasan 6/10 Kebersihan
  • 1.095 ulasan 8.8/10 Pantai
  • 769 ulasan 6.9/10 Sarapan
  • 597 ulasan 5.2/10 Makanan

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