모벤픽 아사라 리조트 앤 스파 후아힌
고객 평점 (ALL 평가) 4.6/5 1,540 리뷰
53 Hua Hin 5 Alley, Tambon Hua Hin , Amphur Hua Hin
77110 프라추압 키리칸
SUVARNABHUMI INTL 200km / 124마일
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Kampu Restaurant is a love affair between tropical Thailand and refined Mediterranean cuisine. Located by the pool, overlook the Gulf of Thailand. Our elegant lounge offers a daily Chocolate Hour.
Baan Dum offers a tantalizing culinary voyage inspired by the local flavors in an authentic architectural setting with sea views. Fresh fish and seafood are the star attractions, complemented by the finest ingredients sourced daily from local markets.
100% 인증된 실제 투숙객 리뷰자세히 보기
위치 안좋음. 빌라 내부 벌레많음. 수영장은 만족
고객 평점 2.5/5
Leo 가족 - 전체(All) 통지 확인
풀빌라 4박 조식은 평범하지만 청결상태가 엉망이었음. 벌레가 너무 많아요 수영장은 조용하고 수영하지 적당함. 파라솔은 엉덩이쪽이 꺼져있음. 침대는 움직일때마다 소리가 남. 이불에 벌레가 너무많음. 수건은 너무 낡아서 비위생적임 전체적인 분위기는 좋음. 숙소 사이 길이 예뻐요
Dear INSOO K., Thank you very much for taking the time to share your experience of your recent stay. It was nice to see that overall you had enjoyed your stay with us. Your feedback has been passed on to our Team Members. It is an important way for us to review and improve our services, so thank you! The points you raised concerning the cleanliness and insect problem have been duly noted. It would be kind of you if you could provide us more detail about the issue you have been experienced then we can address for improvement. Please send to my personal e-mail at kh… I do apologise for any inconvenience caused. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Khanate Kwamman Assistant Front Office Manager
트립어드바이저 평점 3.0/5
AKIYANP 가족 - TripAdvisor 인증 리뷰
Pros: - Reservation was made directly with RSVN agent who was prompt and thoughtful. She even offered to place extra pillow and duvet for our 6 years old son who could sleep on a large sofa. Thank you very much. - Receptionist who assisted us name Kartoon was very friendly. She kindly escorted us to the room. - The resort is beautiful and serene. We loved it! - 2 porter delivered our luggage promptly. They are very nice. I’ve got the names; Moo & Chart (hope I got that right) - The suite was spacious and beautifully decorated. - Buggy driver name Manus was very attentive and friendly. - The security guard at night at the entrance was a star to us! He was very polite, helpful and attentive. - After checking out, we went to the beach front and was approached by Khun Phon, Head of engineer who seemed to be manager on duty at that moment. He was the first person of our entire stay to ask how was our stay and tried to dig deeper to get info. Thank you for that. Cons: - Despite knowing we’re a family of 3, bath towels we’re set for only 2. - Upon arrival, we were welcome by a luggage porter who guided my husband to a car park but failed to help out with the unloading the luggage from the car, so, my husband ended up did it himself. - No room orientation given whatsoever except that minibar are chargeable and water and coffee/tea are free. I guess it’s a busy day. No big deal. - The toilet was very dirty. Once I opened the door, a very punching order hit my face. And when I lifted the toilet cover, I was shocked to see the seat filled with urine marks. How could this happen in a hotel in such caliber, I can’t figure but puzzled. - Called and spoke with guest service agent who was apologetic and promised to pass the matter on to housekeeping. - It’s already 5 pm, we left the room to the beach front. Received a call from a duty manager offered a room upgrade to a pool villa. After discussing with my husband, since it’s late and not very convenient to move because we will check out on the next morning, so we asked for an availability rate for an extra night so that we can fully enjoy the villa and the resort but the hotel was fully booked which was understandable. So, we asked if we could keep the upgrade offer for the next visit (not asking for a free room, we’re willing to pay), we were told “no…cannot, the upgrade is only for this visit”. - No apologies note left in our room…fine, no big deal. - At checkout, 2 ladies was polite and attentive but none of them cared to ask how was our stay. This even made us believe that the management cannot careless for a short stay guest. My husband and I travel extensively and have experienced all sorts of problems solving skills of hotel staffs, I must say the duty manager here who dealt with us did not really care to recover our feelings, it was at the time convenient for him or the hotel to offer an upgrade knowing that we will leave the very next morning…kind of like to shut us up, without thinking of long term and realizing that we might be considering to return, willing to pay and gaining our loyalty. The resort has so much potential and majority of staffs deserve praises but somehow we can’t help but feel that we don’t matter to them. Would we go back to where they didn’t value us!?!?!? It’s a mixed feelings.
Dear Mrs.Akira, With great concern I read your comments, and I would like to immediately apologies for the upset caused to your good self. This is certainly not the standard one would expect from Movenpick Asara Resort & Spa, and you may rest assured that this feedback has been shared with all head of departments concerned and to ensure no recurrence of same. Once again please accept my apologies. Best Regards, Wanwisa Phosri Front Office Manager
The resort that completes your perfect holiday!
트립어드바이저 평점 5.0/5
AnneKaeKae TripAdvisor 인증 리뷰
As I heard a lot of positive reviews about Movenpick Asara Resort & Spa Hua Hin, so, I decided to choose this property to celebrate my husband’s birthday, a very important and special day of my most favorite person. The overall stay was unbelievably fabulous in terms of the property itself, the quality of services, the facilities offered, the room and the staff. The hotel was a splendid oceanfront resort, basking in the sylvan tropical garden. Hua Hin city centre and Hua Hin night market were just around the corner, around 2 – 3 hours drive from Bangkok. They had two on-site dining restaurants. One was Karm-poo restaurant, an all-day-dining restaurant, the other was Baan-Dum, a renowned beachfront seafood and authentic Thai food restaurant. Between 3 - 4 PM every day, it was the Chocolate Hour, which all guests could indulge with the complimentary Chocolate Buffet. What a paradise of chocolate lover like me! More importantly, we were so grateful to the hotel team for such beautiful welcoming room décor in an upgraded room to 1-bedroom private pool villa, which was very near to the beach. Despite no member lounge benefits here, generous welcome amenities set in the room including a bottle of wine, a piece of Birthday’s cake, two self-service cocktail sets were definitely fantastic. Additionally, a polo shirt, printed the hotel's name was given to an elite member as a welcome gift. Although our room was a private villa-style with no view, once we stepped into this spacious villa, everything was perfectly provided to be able to happily spend the whole day and night without going anywhere. My husband actually had lots of fun with jumping into the pool, sitting back, sipping delicious cocktails and wine, tasting the delicious welcome snacks and sweets and vice-versa all day. I myself did enjoy taking our photos in this stylish furnished room. The hotel staff was something that must be mentioned. Frankly speaking, every single staff team, which we interacted with was amazing and deserved praises. RSVNs team i.e. Khun Bussadee, Khun Atchara, Khun Pichitchai and Khun Cartoon and Khun Nuch from GS team were the very first teams, which made us feel very warm welcome before our real arrival. Their enthusiasm and assistance were perceived via their polite voice via phone correspondences. 2-3 days before the arrival date, I received a call from Khun Wanwisa, the sweet Front Office Manager to inform that everything was well prepared for us as well as our special requests were granted in order to make the most of our special occasion. Her care definitely made us be overwhelmed and really looked forward to our vacation. During our stay, we had a chance to meet her in person. She was a real extra-service minded person as she genuinely listened to her guests’ feedbacks and requests including our little voice. Some people might work for money, but we believed she worked on high passion not just only to make her guests pleased and have the most satisfied stays, but also to improve her property’s services in the long run. Even though she was wearing a face mask during our conversation, her eyes were so sparkling with smiles on her faces all the times. She was such a true shining asset to the hotel! On arrival date, we were welcomed by many awesome staff, starting from two energetic bellboys, Khun Pepe and Khun Moo to the front desk staff, Khun Top and Khun Beam. We were so thankful to Khun Top, who had checked us in efficiently and also, together with some F&B staffs, secretly assisted me to arrange a little Birthday’s surprise to my husband, resulted in making this birthday extra special. Likewise, we could not be happier with the staff at both dining restaurants, Khun Sao, Khun Kig, Khun Mint, Khun Jane and Khun Matt. They were nice and prompt to serve us with high attention. In particularly, Khun Kig was outstandingly lively and friendly. In sum, the hotel is highly recommended as it offers a second-to-none quality of services and facilities. Personally, we had so impressive stay with full of memorable moments that we could not wait to go back again and again.
Dear Khun Maneerat, Thank you very much for taking the time to share your experience of your recent stay. It was a great pleasure to learn that you had enjoyed your stay with us! Your kind words and feedback have been passed on to our team members, who are always very pleased and motivated to hear when our guests voice their appreciation. Many thanks again for sharing your experience with us, and we hope to have the pleasure of welcoming you back in next visit. Best Regards, Wanwisa Phosri Front Office Manager
Good for Vacation
트립어드바이저 평점 5.0/5
wibowowibowo 가족 - TripAdvisor 인증 리뷰
Spacious room, big and clean bathroom, Good bathroom amenities. All staffs very friendly, Housekeeping and Receptionist very polite, hospitable, very helpful. Especially Mr. Top, polite and professional. Hotel not in the town but very good for Vacation
Dear Khun Wibowowibowo, It was a great pleasure to learn that you enjoyed your stay with us! Your kind compliments have been passed on to my colleague Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the future. Sincerely, Wanwisa Phosri Front Office Manager
Good stay in the end
트립어드바이저 평점 4.0/5
blairdavies Couples - TripAdvisor 인증 리뷰
Stayed at the Movenpick Asara for 11 nights with my partner and mother in law, the staff in the hotel are so nice and very considerate of their hotel guests. The hotel was pretty quiet during the week and we had the main pool by the ocean to ourselves most days. During our stay we had a few issues in the front and met up with the front office manager and GM to sort our issues out. The GM Sven was great to deal with and wanting to help out as much as he could. During our stay there was a drinks by the ocean with Accor member and the senior hotel staff which was nice, had some great conversations with some of the staff. The hotel is a little isolated but very quiet.
Dear Blairdavies, Thank you for sharing your experience and glad to see you traveled back safely. The entire team and I are looking forward welcoming you back hopefully in not too far distance. Until we meet again we send our best wishes across your way. Best regards, Sven Walter
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