Dear Ms. Yunji S., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincerest apologies that your return visit did not live up to the wonderful memories you had from your previous stay with us. Knowing that you chose to return after three years because of your positive past experience makes it especially disappointing to learn that we fell short of your expectations on this occasion. We are deeply sorry to hear about the condition of your accommodation, including the worn slippers, torn bed linens, and the presence of ants in your room. While our resort is surrounded by lush tropical gardens, this should never compromise the comfort and cleanliness of our guest rooms. Your comments have been shared immediately with our Housekeeping and Engineering teams to inspect the room thoroughly, strengthen our pest control measures, and review the condition of all guest amenities to ensure they are replaced whenever necessary. We also regret the cleanliness and maintenance issues you experienced in our fitness center. Please accept our sincere apologies for the condition of the equipment, the unpleasant odor, and the air conditioning. This is certainly not the standard we strive to provide, and your feedback has been shared with the relevant departments for immediate corrective action. Furthermore, we are very sorry for the inconvenience regarding the servicing of your room. We understand how frustrating it must have been to request housekeeping more than once before your room was finally cleaned. Whether caused by a miscommunication or an operational oversight, this should not have happened, and we sincerely apologize for the disappointment it caused. We truly value your comments regarding our sustainability efforts as well. While we remain committed to environmentally responsible practices, we fully agree that sustainability should never come at the expense of guest comfort or quality. Your feedback serves as an important reminder for us to maintain the right balance between caring for the environment and delivering the high standards our guests expect. Thank you once again for sharing your honest feedback and for giving us the opportunity to learn from your experience. We genuinely hope that you will consider giving us another opportunity in the future so that we may restore your confidence and provide you with the exceptional stay that first inspired you to return to Mövenpick Asara Resort & Spa Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Hyoin B., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate you sharing your detailed comments with us. We are pleased to know that your arrival and check-out experiences were smooth, and we appreciate your recognition of these aspects of your stay. At the same time, we are truly sorry to learn that several areas of your experience did not meet your expectations. We regret that the location, room sound insulation, room condition, cleanliness, breakfast quality, and Wi-Fi experience did not provide the level of comfort and value that you were expecting. Your comments regarding noise disturbance from neighboring guests are especially noted, as we understand how important a peaceful environment is for a relaxing stay. Your feedback regarding our facilities, breakfast selection, and overall service experience has been shared with the relevant teams for further review and improvement. We are continuously working to enhance our facilities and services to ensure a more comfortable and enjoyable experience for all our guests. We also appreciate your support as an ALL Classic member and thank you for choosing Mövenpick Asara Resort & Spa Hua Hin. We hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects the standards and hospitality we strive to deliver. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Sangsoo l., Thank you very much for taking the time to share your feedback following your recent couple stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you had such a comfortable and enjoyable stay with us. It is especially rewarding to know that you enjoyed our authentic Thai restaurant and found the dining experience to be delicious. We are also pleased that you found the ALL.com booking platform easy and familiar to use, making your reservation experience seamless. We are sincerely grateful for your outstanding ratings across many aspects of your stay, including your booking experience, arrival and check-in, accommodation, breakfast selection, our team, check-out experience, and your recommendation of our resort. As an ALL Platinum member, your continued trust and loyalty mean a great deal to us, and we truly appreciate your support. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you, and we look forward to welcoming you back again soon for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Mihye R., Thank you for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept my sincerest apologies that your experience did not meet your expectations, especially as a valued ALL Platinum member. I was truly concerned to learn about the various inconveniences you encountered during your stay, including the lack of Platinum member recognition upon arrival, housekeeping delays, room maintenance issues, and the disappointing coordination regarding activities and restaurant reservations. I deeply regret that several of your requests required repeated follow-up without timely assistance. This certainly does not reflect the level of service, care, and attention we strive to provide to our valued guests. Please rest assured that your comments have been carefully reviewed with our management team and the relevant departments for immediate improvement, particularly in the areas of guest recognition, communication, housekeeping procedures, maintenance response, and service coordination. Thank you once again for your honest and valuable feedback. We truly appreciate you bringing these matters to our attention, and we sincerely hope to have the opportunity to welcome you and your family back for a much-improved experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Jaerim, It was a great pleasure to learn that you enjoyed your stay with us! Your kind compliments have been passed on to my team. Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Pimchanok Suwannapong Front Office Manager

Dear Mr. 전형준, Thank you for your wonderful feedback regarding our friendly staff, beautiful scenery, and comfortable rooms. We are delighted to know that you had a relaxing stay with us. Your kind words motivate us to keep providing excellent service. Best regards, Hatsadee Wangpimoon Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mrs. EJ K., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the bathroom facilities and the cleanliness during your time with us. Your experience does not meet our standards, and we take such matters seriously. We appreciate your patience in addressing these concerns with our team. Please rest assured that your comments are noted for future improvements. Thank you for your understanding, and we hope for the opportunity to serve you better in the future. Best regards, Hatsadee Wangpimoon Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Jonghoo L., We very much appreciate your comments regarding your stay at the Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimchanok Suwannapong Front Office Manager

k. taejin님께, 소중한 시간을 내어 Mövenpick Asara Resort & Spa Hua Hin 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Mövenpick에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다.

Dear S. a., We very much appreciate your comments regarding your stay at the Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as a. encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimchanok Suwannapong Front Office Manager