Mövenpick Hotel Frankfurt City 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 75

Гарантия
лучшей цены
Mövenpick Hotel Frankfurt City - Image 1
Mövenpick Hotel Frankfurt City - Image 2
Mövenpick Hotel Frankfurt City - Image 3
Mövenpick Hotel Frankfurt City - Image 4
Den Haager Strasse 5, 60327 ФРАНКФУРТ-НА-МАЙНЕ, Германия

Описание

Особенности отеля

  • В отеле 12 конференц-залов и залов для встреч с естественным освещением

  • В 5 минутах ходьбы от Выставочного центра Франкфурта

  • Панорамная терраса на крыше, ресторан Mövenpick и бар с открытой зоной

  • 288 современных номеров

  • Спортзал на 8-м этаже 130 м² (бесплатно)

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Расположение отеля

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 ФРАНКФУРТ-НА-МАЙНЕ
Германия

GPS:50.10984, 8.65103

Телефон
Факс +49 69 788075888

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

MOVENPICK RESTAURANT

Побалуйте себя изысками региональной кухни, швейцарскими деликатесами и блюдами международной кухни. Наша команда рада приветствовать вас в стильной современной обстановке. А открытая кухня позволяет заглянуть «за кулисы».

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 75

Рейтинг TripAdvisor  4.3/5  Отзывов: 1 434

Not professional work

Примечание: Tripadvisor 1.0/5

Диана С Реальные отзывы TripAdvisor

Disgusting, terrible and not professional work of the receptionist On the 7 of March 2025 My dad has a diamond status and I booked an accessible room for my mom after surgery, I was guaranteed an accessible room, but upon check-in I get a regular room without conditions for disabled people. After long proceedings the receptionist brought her just a chair for taking a shower. I suppose that you need to understand that if someone make a booking for accessible room , you must provide this conditions

Dear Dianaslus, Thank you for taking the time to tell us about your experience. We are sorry to hear that your stay with us did not meet expectations, especially in relation to booking an accessible room for your mother. We take your feedback very seriously as guest satisfaction is our top priority. It is unacceptable that you were not provided with the room you were promised and we sincerely apologize for any inconvenience this has caused you and your family. We will speak to our team immediately to ensure that such misunderstandings are avoided in the future. Your feedback is very important to us and we thank you for bringing it to our attention. We hope that you will give us another chance in the future to show that we can provide our guests with the service they deserve. Best regards, Your Mövenpick Hotel

Best hotel experience

Примечание: Tripadvisor 5.0/5

Harley T Семьи - Реальные отзывы TripAdvisor

The best hotel experience I have experienced during my 2 weeks vacation in Germany, Austria and Switzerland. Most of the staff are friendly. Especially the Supervisor at the front desk, Mr. D. Vaskov. He is very professional and courteous regardless of your race. He treats all guest equally whether you’re an Accor member or not. It’s very rare to find people like him these days.

Dear Harley T, Thank you very much for your wonderful review! We are very pleased to hear that you had the best hotel experience in our hotel during your stay in Germany, Austria and Switzerland. We really appreciate your praise about our team, especially about Mr. D. Vaskov. We are committed to providing a friendly and professional service to all of our guests and it's great to hear that this has left a positive impression on you. We are proud to have a team that values ​​diversity and treats all guests with respect and courtesy. Your feedback motivates us to continue doing our best. We hope to welcome you back soon and wish you all the best until then! Kind regards,

No irons in the rooms, you are welcomed in a spooky "iron room" instead

Примечание: Tripadvisor 3.0/5

openjournal Реальные отзывы TripAdvisor

Regular European hotel, trying upper grade / modern style, partially succeeding. Walking distance to the central station. But no irons in the rooms! I was told I would need to go to the ironing room to iron my shirt. Strangely as it is already, the ironing room is an upper floor hidden in the service area bypassing the staircase. With a terrible burn iron... I came for work late at night after several hours of traveling with a presentation the following morning. This was the last thing I wanted to do or hear. Not coming back.

Dear Openjournal, Thank you for taking the time to give us your feedback about your stay at our hotel. We are sorry to hear that your experience with the ironing service did not meet your expectations. We take your comments about the ironing room and accessibility very seriously and will discuss them internally to consider possible improvements. We are sorry that you had an unpleasant experience during your stay. We value your feedback as it helps us improve our service and provide our guests with a better stay. We would be happy if you gave us a second chance in the future to show you that we are learning from your comments and continuing to improve. Best regards, Your Mövenpick Hotel

Mostly good

Примечание: Tripadvisor 4.0/5

MazarineseaL3961RG Деловые путешественники - Реальные отзывы TripAdvisor

Wonderful breakfast. Helpful staff. Only drawback was very minimally functioning air conditioning. I would like to preface that I actually don't like extreme air conditioning but it was a very hot week in Frankfurt and it took 6 hours for room to cool to a bearable temperature. We asked for a different room and staff was helpful but there was no difference. When housekeeping cleaned room during the day they would turn off ac and then we had to start from scratch again when returning to room. Strangely the bathroom floor tiles were heated and could not be turned off. Would be ideally cozy in winter but rooms are very uncomfortable in summer. Conveniently located across the street from Skyline Mall.

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Charged my card without permission even though I already paid.

Примечание: Tripadvisor 2.0/5

Elisia T Couples - Реальные отзывы TripAdvisor

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

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Другие интернет-пользователи оценили наш отель

  • 415 Отзывов 8.6/10 Расположение
  • 522 Отзывов 6.2/10 Номер
  • 413 Отзывов 6.2/10 Сервис
  • 12 Отзывов 8.6/10 Интернет
  • 317 Отзывов 8.6/10 Завтрак
  • 233 Отзывов 4.9/10 Чистота
  • 159 Отзывов 2.9/10 Соотношение цены и качества
  • 11 Отзывов 3.1/10 Велнес-зона

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