メルキュール京都ステーション

We arrived at Mecure Kyoto at 11.30am and the staff told us our room was not ready and we were told the checking in time is at 2.00pm. We were told they are cleaning it and be informed when it is ready. We were kept waiting at the lobby. Two guests came after us and were given room even thought we were waiting at the lobby without any update what so ever regarding the status of our room. We felt the policy was unfair since we arrived first and waiting for the room. We requested if we could speak to the manager, Mr. Sato, regarding the policy and staff attitude. Mr. Sato decided not to speak to us which we very disappointed by his attitude and his inflexible policy regarding allocation of rooms to the guest We found the room which we were given was full of dust flying around the bathroom, entry corridor and the bedroom. We realized why there was is an air filter in the room. We brought this matter to staff who kindly and helpfully offer to change the room for us. We looked at the another room on the same floor and also the 3rd floor. We found this problem is not confined to our specific room but to the whole building. We were concern for our health breathing the dust while we sleep and resting in the room during the day. We decided to move to another hotel and cut short our stay at Mecure Kyoto. In our opinion the dust is a health hazard. Please DO NOT put your profits above the health of your guest. Bye , Bye Mercure Kyoto we won’t be staying in your hotel again.

クリスマスの飾り付けが素敵だった。

2泊しましたが、コンパクトで静かな立地場所にあり快適に過ごせました。

I found this a very good hotel. Room was comfortable, staff good, newly opened and had no issues with this. It is a pleasant walk to transport including the JR station. I used it as a base for travel to other cities such as Naha, Himeji, Fukuoka (went for a coffee), Osaka and Koshien. I would have no issues going again.

駅やバス利用は便利。ただ、エントランスが表通りでは無いのて分かりづらいかも。 ホテルの雰囲気や建物の方角を考えると、逆に宿泊後はその方が合っているかも、とは思いました。 和風なデザインにこだわっている感じで京都にいる実感が湧きました。 また、朝食付きプランでしたがビュッフェのメニューは美味しく、オシャレ。残念なのは、遅めに行くとスープやカレーなどの汁物が鍋に入っているのに冷めていました。あと、エスプレッソマシンが外国のかたに人気でかなり混雑してました。 レディース用アメニティセット、あったのか聞かなかったけど常備してあるかフロントで調達できるかしてくれると良い。 一番残念だったのは全室禁煙で喫煙室すら無い点。愛煙家もいるので、喫煙場所あれば更に満足できたはず。