Pullman Viña del Mar San Martín 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,007 件のレビュー

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Pullman Viña del Mar San Martín - Image 1
Pullman Viña del Mar San Martín - Image 2
Pullman Viña del Mar San Martín - Image 3
Pullman Viña del Mar San Martín - Image 4
Av San martin 667, 2520096 VIÑA DEL MAR, チリ

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

当ホテルの客室

ホテル所在地

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
チリ

GPS:-33.014895, -71.555744

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,007 件のレビュー

トリップアドバイザーの評価  4.1/5  1,031 件のレビュー

Not a sea view

トリップアドバイザーの評価 1.0/5

zam-hel トリップアドバイザー認証口コミ

First note is the room description “sea view” which is not totally true. To be honest the view is in best case “partial sea view” and that would give a better idea what you are paying and getting. As a bonus, there was even a roadwork outside our window. And they started to work before 8 am. Second note is the breakfast on our first morning. When we arrived to restaurant about 8:30 all the tables were full of dirty dishes and basically all the food was eaten from the buffet. And during the first 10 minutes we didn’t see any other personnel than Luisa at the reception of the breakfast. We cleaned a table for us and started to having the limited breakfast what was available. After 20 minutes some food started to appear and tables started to be cleaned. But in the end the variety being limited thru whole breakfast and the restaurant being uncomfortably dirty. Second morning was totally different from the first morning. Third note is minor detail, but as you know the devil is in the details. After first night we were not restocked with coffee pods and I asked them from the front desk. Receptionist asked if we wanted decaf or real coffee and I asked for real stuff. In the end we had more coffee - and it was decaf. Not a success story there. In the end, the only thing that worked really nicely was valet parking, thank you for that.

Dear Sami Rantanen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights as they help us to identify areas for improvement and enhance our guest experience. Regarding the room description, I sincerely apologize for any misunderstanding related to the "sea view." We strive to provide accurate representations of our accommodations, and your feedback very important to improve clarity for our future guests. Additionally, I regret that our team did not effectively communicate the available upgrade options upon your arrival. We understand how important it is for our guests to have all pertinent information to make informed decisions about their stay. I also want to express my apologies for the breakfast experience you encountered on your first morning. It is our goal to provide a clean and well-stocked dining environment. Your comments about the cleanliness and the availability of food during breakfast have been noted, and I will ensure that our restaurant management is informed to address these issues with the team. I am pleased to hear that your second morning was an improvement, and we will strive to maintain such standards consistently. Lastly, I apologize for the oversight regarding the coffee pods. We acknowledge that attention to detail is crucial, and I appreciate you bringing this to our attention. I am glad to hear that the valet parking service met your expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Bad first impression

トリップアドバイザーの評価 2.0/5

Moss1519 ファミリー - トリップアドバイザー認証口コミ

Very disappointing first impression in the front desk. You have to pay extra if you dont have The VAT form or passform… This would not be a valid way to promote a business in Europe, it would have been illegal.

Dear Moss1519, We sincerely appreciate your comment and regret that your registration experience was unsatisfactory. We understand your dissatisfaction with the VAT policy and its application in our operation. This is a legal process that we must comply with fully, as stipulated by law. In order to issue a VAT-exempt tax document, it must be accompanied by supporting documentation, which in this case is a copy of your passport and immigration papers. We hope you will give us another opportunity to offer you a more positive experience in the future. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Nice Rooms, Perfectly Situated. Would be 5 Stars If Friendlier With Water and Coffee In Room and No Mainteance Issues

トリップアドバイザーの評価 4.0/5

Tony F トリップアドバイザー認証口コミ

The location of the hotel is perfect, just seconds away from Acapulco Beach, where there are no warnings not to swim and the sea is relatively calm. Sadly for me, the water is much too cold to swim in Vina del Mar. The neighbourhood nearby is really nice, with many bars and restaurants, and the large Marina Mall is about a 15 minute walk away. I feel bad not giving 5 stars but in one of the friendliest countries I have ever visited, this hotel stood out as the one I visited which felt very impersonal. There was no welcome at the door when I arrived, and save for the man who checked me out who was incredibly friendly and talkative, you were barely even acknowledged by anyone here. Rooms are very nice but there are no coffee making facilities and you only get free water on your first night, again unlike the other hotels I visited on my trip. There was one day we were told we would have no hot water from 10am to 7pm, so I avoided going to the beach that day, and another where WiFi and TV were turned off after 10pm, all without compensation. Not what you'd expect from a higher end hotel. I think this could easily be 5 stars if it were friendlier, coffee and water were offered and they could somehow avoid the maintenance issues, or at least offer some form of compensation.

Dear Tony F, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We are delighted to hear that you enjoyed our hotel's prime location and the comfort of our rooms. Your kind words regarding the proximity to Acapulco Beach and the vibrant neighborhood are much appreciated. We sincerely apologize for any inconvenience you encountered during your stay. Our team strives to provide exceptional service, and we regret that your experience did not fully meet your expectations. Your comments regarding the welcome you received and the overall friendliness of our staff are duly noted, and we will use this feedback to enhance our guest interactions moving forward. Regarding the amenities in your room, we understand that having coffee-making facilities and complimentary water beyond the first night can greatly enhance our guests' experience. Currently, our policy provides complimentary water upon check-in, and we appreciate your feedback as we continually assess our offerings to better serve our guests. We regret the inconvenience caused by the maintenance issues you experienced during your stay, such as the hot water outage and the WiFi and TV interruptions. We recognize how these situations can detract from your overall experience, and though we do not offer compensation for such inconveniences, please be assured that we are committed to resolving these maintenance matters to ensure a smoother experience for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Cristián Mera. Deputy Manager. Pullman Viña del Mar San Martín.

Fantastic holiday at the beach.

トリップアドバイザーの評価 5.0/5

Catarina S Couples - トリップアドバイザー認証口コミ

My husband and me stayed at the hotel for one week during our winter holiday back home. We spent a few days in Santiago before and after the week in Vina Del Mar. We were very satisfied with our stay. The hotel is at the beach, and just at the main street , which was perfect for us. We like to go for long walks along the beach. The hotel was clean, both our room and the common areas. The staff was very polite and everyone greeted us with hello and good day. Always. The lady who was cleaning our room, madame Solange, was very kind and did a tremendous good work in cleaning our room. We asked for an extra duved the first day, and she fixed it immediately. She even spoke Swedish. Which made us feel good. (Norwegian and Swedish are similar languages.) When there were small problems in our room, the staff came right away. When the the safe didn’t open ( our mistake) and the electric curtain was stuck, they fixed it right away. Most of the staff spoke very well English. The breakfast was large with many healthy choices and they filled up the tables and cleaned after the guest in a very efficient way. We had half pension / half board and ate dinner in the restaurant. The three course dinners were excellent every day. Just like the same quality as on the cruises we have been to. The waiters who served us were professional and very friendly. The only thing to complain about was the gym. It was too small and had too little equipment. We would love to come back. Thank you for a wonderful holiday.

Dear Catarina, Thank you very much for taking the time to share your positive experience at Pullman Vina del Mar San Martín. We are delighted to learn that you and your husband enjoyed a fantastic holiday at our hotel and took full advantage of our prime beach location. It is wonderful to hear that you appreciated the cleanliness of both your room and the common areas, and that our staff made a positive impression on you. We greatly value the dedication of our team, particularly Madame Solange, who strives to provide excellent service to our guests. It is heartening to know that she was able to assist you promptly and made you feel comfortable during your stay. Our staff is indeed trained to respond swiftly to any concerns, and it is reassuring to hear that your issues with the safe and electric curtains were resolved efficiently. We are also pleased that you enjoyed our breakfast offerings and the quality of the half-board dinners. Our culinary team aims to deliver an exceptional dining experience, and your comparison to cruise quality is greatly appreciated. Regarding your feedback about the gym, we understand that space and equipment can sometimes be a concern for our guests. We continually assess our facilities and appreciate your input, as it helps us to enhance our service and amenities for future visitors. Once again, thank you for your kind words and for choosing to stay with us. We would be thrilled to welcome you back for another memorable holiday in the future. Best regards, Cristián Mera. Deputy Manager.

Cute boutique hotel on the beach

トリップアドバイザーの評価 4.0/5

473shaneg Couples - トリップアドバイザー認証口コミ

This is a very cute hotel and is in a great location!! The breakfast included was awesome! We had dinner included on two nights, but they only give you one choice (no substitutions). The gym is just okay, but had a nice outdoor area to do yoga. I gave 4 out of 5 due to the poor rooftop bar service on New Year’s Eve. So many people working but waited 30 minutes to get 2 simple drinks. We stood at the bar waiting and waiting. Overall we had a nice stay and I would recommend this hotel.

Dear Shane G, Thank you for taking the time to share your experience at Pullman Vina del Mar San Martín. We are delighted to hear that you found our hotel charming and appreciated our prime location, as well as the breakfast offerings that you enjoyed. We appreciate your feedback regarding the dinner service, specifically the limited menu options. Our intention is to provide a curated dining experience that highlights our culinary team's best offerings. However, we understand that preferences may vary and your input is valuable in helping us enhance our services. Regarding your experience at the rooftop bar on New Year’s Eve, we sincerely apologize for the delay you encountered while waiting for your drinks. It is our goal to provide prompt and efficient service, and we regret that we fell short during your visit. Your observations will be reviewed with our team to ensure improvements are made in the future. We are pleased to know that, despite these challenges, you enjoyed your overall stay and would recommend our hotel. Thank you once again for your constructive comments, and we hope to have the opportunity to welcome you back for an even more delightful experience. Best regards, Cristián Mera. Deputy Manager.

との提携 TripAdvisor

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