Pullman Viña del Mar San Martín 5 つ星

Estimada Bernardita S, Agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Lamentamos mucho que su estancia se haya visto afectada por la situación relacionada con su cargador. La seguridad y el bienestar de nuestros huéspedes son prioridades fundamentales para nosotros, y entiendo completamente su frustración al no poder localizar su cargador. En Pullman Viña del Mar San Martín, nos esforzamos por mantener un entorno seguro y confiable para todos nuestros huéspedes. Se cumplieron todos los protocolos de busqueda del objeto que olvidó. Sin encontrarlo en nuestras dependencias. Esperamos que nos brinde la oportunidad de recibirle nuevamente en nuestro hotel y demostrarle que su bienestar y satisfacción son nuestra principal preocupación. Atentamente, Cristián Mera. Costumer Experience Manager. Pullman Viña del Mar San Martín.

Dear Alix T, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We value your insights, as they help us identify areas for improvement. I sincerely apologize for the disappointing aspects of your experience. It is disheartening to learn that the condition of your room did not meet your expectations and that the spa facilities were not up to standard. We appreciate your comments regarding the cleanliness and maintenance of the spa jets, as we strive to provide a relaxing environment for our guests. Your concerns regarding noise levels are also duly noted, and we are continuously working on ways to enhance the comfort of our accommodations. I regret to hear that there was a lack of assistance with language barriers during your stay. Our team is trained to accommodate guests from all backgrounds, and I assure you that your experience will be addressed with the staff to ensure better communication and support in the future. Regarding the missing coffee pods, I apologize for any inconvenience this caused you, and I appreciate your understanding in purchasing your own. Your feedback is invaluable to us, and I hope that you might reconsider visiting us in the future, as we aim to provide a much-improved experience for all our guests. Kind regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

尊敬的Osami N.， 我们衷心感谢您的评论和分享您在我们酒店的经历。我们对您的住宿因房间内缺少热水壶和夜间的外部噪音而受到影响深感遗憾。您的反馈对我们来说非常重要，我们将努力改善这些方面，以便在未来提供更好的体验。 此致， Cristián Mera。 客户体验经理。 普尔曼维尼亚德尔马圣马丁酒店。

Dear Sami Rantanen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We appreciate your insights as they help us to identify areas for improvement and enhance our guest experience. Regarding the room description, I sincerely apologize for any misunderstanding related to the "sea view." We strive to provide accurate representations of our accommodations, and your feedback very important to improve clarity for our future guests. Additionally, I regret that our team did not effectively communicate the available upgrade options upon your arrival. We understand how important it is for our guests to have all pertinent information to make informed decisions about their stay. I also want to express my apologies for the breakfast experience you encountered on your first morning. It is our goal to provide a clean and well-stocked dining environment. Your comments about the cleanliness and the availability of food during breakfast have been noted, and I will ensure that our restaurant management is informed to address these issues with the team. I am pleased to hear that your second morning was an improvement, and we will strive to maintain such standards consistently. Lastly, I apologize for the oversight regarding the coffee pods. We acknowledge that attention to detail is crucial, and I appreciate you bringing this to our attention. I am glad to hear that the valet parking service met your expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Dear Moss1519, We sincerely appreciate your comment and regret that your registration experience was unsatisfactory. We understand your dissatisfaction with the VAT policy and its application in our operation. This is a legal process that we must comply with fully, as stipulated by law. In order to issue a VAT-exempt tax document, it must be accompanied by supporting documentation, which in this case is a copy of your passport and immigration papers. We hope you will give us another opportunity to offer you a more positive experience in the future. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.