Pullman Viña del Mar San Martín 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 986 件のレビュー

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Pullman Viña del Mar San Martín - Image 1
Pullman Viña del Mar San Martín - Image 2
Pullman Viña del Mar San Martín - Image 3
Pullman Viña del Mar San Martín - Image 4
Av San martin 667, 2520096 VIÑA DEL MAR, チリ

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

当ホテルの客室

ホテル所在地

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
チリ

GPS:-33.014895, -71.555744

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  986 件のレビュー

トリップアドバイザーの評価  4.1/5  1,020 件のレビュー

Bad first impression

トリップアドバイザーの評価 2.0/5

Moss1519 ファミリー - トリップアドバイザー認証口コミ

Very disappointing first impression in the front desk. You have to pay extra if you dont have The VAT form or passform… This would not be a valid way to promote a business in Europe, it would have been illegal.

Nice Rooms, Perfectly Situated. Would be 5 Stars If Friendlier With Water and Coffee In Room and No Mainteance Issues

トリップアドバイザーの評価 4.0/5

Tony F トリップアドバイザー認証口コミ

The location of the hotel is perfect, just seconds away from Acapulco Beach, where there are no warnings not to swim and the sea is relatively calm. Sadly for me, the water is much too cold to swim in Vina del Mar. The neighbourhood nearby is really nice, with many bars and restaurants, and the large Marina Mall is about a 15 minute walk away. I feel bad not giving 5 stars but in one of the friendliest countries I have ever visited, this hotel stood out as the one I visited which felt very impersonal. There was no welcome at the door when I arrived, and save for the man who checked me out who was incredibly friendly and talkative, you were barely even acknowledged by anyone here. Rooms are very nice but there are no coffee making facilities and you only get free water on your first night, again unlike the other hotels I visited on my trip. There was one day we were told we would have no hot water from 10am to 7pm, so I avoided going to the beach that day, and another where WiFi and TV were turned off after 10pm, all without compensation. Not what you'd expect from a higher end hotel. I think this could easily be 5 stars if it were friendlier, coffee and water were offered and they could somehow avoid the maintenance issues, or at least offer some form of compensation.

Dear Tony F, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Viña del Mar San Martín. We are delighted to hear that you enjoyed our hotel's prime location and the comfort of our rooms. Your kind words regarding the proximity to Acapulco Beach and the vibrant neighborhood are much appreciated. We sincerely apologize for any inconvenience you encountered during your stay. Our team strives to provide exceptional service, and we regret that your experience did not fully meet your expectations. Your comments regarding the welcome you received and the overall friendliness of our staff are duly noted, and we will use this feedback to enhance our guest interactions moving forward. Regarding the amenities in your room, we understand that having coffee-making facilities and complimentary water beyond the first night can greatly enhance our guests' experience. Currently, our policy provides complimentary water upon check-in, and we appreciate your feedback as we continually assess our offerings to better serve our guests. We regret the inconvenience caused by the maintenance issues you experienced during your stay, such as the hot water outage and the WiFi and TV interruptions. We recognize how these situations can detract from your overall experience, and though we do not offer compensation for such inconveniences, please be assured that we are committed to resolving these maintenance matters to ensure a smoother experience for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Cristián Mera. Deputy Manager. Pullman Viña del Mar San Martín.

Fantastic holiday at the beach.

トリップアドバイザーの評価 5.0/5

Catarina S Couples - トリップアドバイザー認証口コミ

My husband and me stayed at the hotel for one week during our winter holiday back home. We spent a few days in Santiago before and after the week in Vina Del Mar. We were very satisfied with our stay. The hotel is at the beach, and just at the main street , which was perfect for us. We like to go for long walks along the beach. The hotel was clean, both our room and the common areas. The staff was very polite and everyone greeted us with hello and good day. Always. The lady who was cleaning our room, madame Solange, was very kind and did a tremendous good work in cleaning our room. We asked for an extra duved the first day, and she fixed it immediately. She even spoke Swedish. Which made us feel good. (Norwegian and Swedish are similar languages.) When there were small problems in our room, the staff came right away. When the the safe didn’t open ( our mistake) and the electric curtain was stuck, they fixed it right away. Most of the staff spoke very well English. The breakfast was large with many healthy choices and they filled up the tables and cleaned after the guest in a very efficient way. We had half pension / half board and ate dinner in the restaurant. The three course dinners were excellent every day. Just like the same quality as on the cruises we have been to. The waiters who served us were professional and very friendly. The only thing to complain about was the gym. It was too small and had too little equipment. We would love to come back. Thank you for a wonderful holiday.

Dear Catarina, Thank you very much for taking the time to share your positive experience at Pullman Vina del Mar San Martín. We are delighted to learn that you and your husband enjoyed a fantastic holiday at our hotel and took full advantage of our prime beach location. It is wonderful to hear that you appreciated the cleanliness of both your room and the common areas, and that our staff made a positive impression on you. We greatly value the dedication of our team, particularly Madame Solange, who strives to provide excellent service to our guests. It is heartening to know that she was able to assist you promptly and made you feel comfortable during your stay. Our staff is indeed trained to respond swiftly to any concerns, and it is reassuring to hear that your issues with the safe and electric curtains were resolved efficiently. We are also pleased that you enjoyed our breakfast offerings and the quality of the half-board dinners. Our culinary team aims to deliver an exceptional dining experience, and your comparison to cruise quality is greatly appreciated. Regarding your feedback about the gym, we understand that space and equipment can sometimes be a concern for our guests. We continually assess our facilities and appreciate your input, as it helps us to enhance our service and amenities for future visitors. Once again, thank you for your kind words and for choosing to stay with us. We would be thrilled to welcome you back for another memorable holiday in the future. Best regards, Cristián Mera. Deputy Manager.

Cute boutique hotel on the beach

トリップアドバイザーの評価 4.0/5

473shaneg Couples - トリップアドバイザー認証口コミ

This is a very cute hotel and is in a great location!! The breakfast included was awesome! We had dinner included on two nights, but they only give you one choice (no substitutions). The gym is just okay, but had a nice outdoor area to do yoga. I gave 4 out of 5 due to the poor rooftop bar service on New Year’s Eve. So many people working but waited 30 minutes to get 2 simple drinks. We stood at the bar waiting and waiting. Overall we had a nice stay and I would recommend this hotel.

Dear Shane G, Thank you for taking the time to share your experience at Pullman Vina del Mar San Martín. We are delighted to hear that you found our hotel charming and appreciated our prime location, as well as the breakfast offerings that you enjoyed. We appreciate your feedback regarding the dinner service, specifically the limited menu options. Our intention is to provide a curated dining experience that highlights our culinary team's best offerings. However, we understand that preferences may vary and your input is valuable in helping us enhance our services. Regarding your experience at the rooftop bar on New Year’s Eve, we sincerely apologize for the delay you encountered while waiting for your drinks. It is our goal to provide prompt and efficient service, and we regret that we fell short during your visit. Your observations will be reviewed with our team to ensure improvements are made in the future. We are pleased to know that, despite these challenges, you enjoyed your overall stay and would recommend our hotel. Thank you once again for your constructive comments, and we hope to have the opportunity to welcome you back for an even more delightful experience. Best regards, Cristián Mera. Deputy Manager.

Outstanding Stay!

トリップアドバイザーの評価 5.0/5

Lisa M トリップアドバイザー認証口コミ

We just stayed at the Pullman for 4 nights and had a wonderful visit! From the minute we arrived, we were welcomed by the outstanding front desk/lobby staff. They assisted with our parking to make our check-in seamless. They were also helpful in getting our two rooms close together which we appreciated very much. The bar, restaurant and housekeeping staff were exceptional. A special thank you to Camila and Lucas for taking the time to help us locate a store with local handcrafts, and their assistance to make sure we had everything we needed. The hotel is located in a perfect location and our rooms had a wonderful view of the ocean. The room/bathrooms were so comfortable and perfectly outfitted! All around a great visit!

Dear Lisa M, We sincerely appreciate your kind review of your recent stay at Pullman Vina del Mar San Martín. We are delighted to hear that you enjoyed your visit and that our team was able to contribute to making your stay an exceptional experience. It is a true honor for us to know that our front desk, bar, restaurant, and housekeeping staff were able to meet your expectations and provide you with exceptional service. We will pass on your kind words to Camila and Lucas, who made sure that your stay was perfect, from organizing your rooms to providing you with the information you needed about local crafts. We are pleased to hear that you enjoyed the hotel's privileged location and the stunning sea views from your room. At Pullman Vina del Mar San Martín, we strive to offer a comfortable and welcoming environment, and we are glad to know that our facilities and services met your expectations. We hope to have the privilege of welcoming you back in the near future to provide you with another unforgettable stay. If you need any assistance in the future, please do not hesitate to contact us directly. Best regards, Cristián Mera Assistant Manager

との提携 TripAdvisor

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