Pullman Viña del Mar San Martín (Ex Atton) 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,431 件のレビュー

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Pullman Viña del Mar San Martín (Ex Atton) - Image 1
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Av San martin 667, 2520096 VIÑA DEL MAR, Chile

説明

ホテルのその他の情報

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

当ホテルの客室

ホテル所在地

Pullman Viña del Mar San Martín (Ex Atton)

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,431 件のレビュー

トリップアドバイザーの評価  4.0/5  971 件のレビュー

Outstanding Stay!

トリップアドバイザーの評価 5.0/5

Lisa M トリップアドバイザー認証口コミ

We just stayed at the Pullman for 4 nights and had a wonderful visit! From the minute we arrived, we were welcomed by the outstanding front desk/lobby staff. They assisted with our parking to make our check-in seamless. They were also helpful in getting our two rooms close together which we appreciated very much. The bar, restaurant and housekeeping staff were exceptional. A special thank you to Camila and Lucas for taking the time to help us locate a store with local handcrafts, and their assistance to make sure we had everything we needed. The hotel is located in a perfect location and our rooms had a wonderful view of the ocean. The room/bathrooms were so comfortable and perfectly outfitted! All around a great visit!

Dear Lisa M, We sincerely appreciate your kind review of your recent stay at Pullman Vina del Mar San Martín. We are delighted to hear that you enjoyed your visit and that our team was able to contribute to making your stay an exceptional experience. It is a true honor for us to know that our front desk, bar, restaurant, and housekeeping staff were able to meet your expectations and provide you with exceptional service. We will pass on your kind words to Camila and Lucas, who made sure that your stay was perfect, from organizing your rooms to providing you with the information you needed about local crafts. We are pleased to hear that you enjoyed the hotel's privileged location and the stunning sea views from your room. At Pullman Vina del Mar San Martín, we strive to offer a comfortable and welcoming environment, and we are glad to know that our facilities and services met your expectations. We hope to have the privilege of welcoming you back in the near future to provide you with another unforgettable stay. If you need any assistance in the future, please do not hesitate to contact us directly. Best regards, Cristián Mera Assistant Manager

Excellent comfortable hotel.

トリップアドバイザーの評価 5.0/5

Andy T トリップアドバイザー認証口コミ

We booked 2 rooms for 2 nights nights at this excellent hotel as part of our 2 week Chile trip. We arrived by car; parking was OK, with spaces just alongside the hotel on the street (not really a formal car park). An attendant waved us in and placed a sign around our car. Check in was easy, but our rooms were not together (although on the same floor). The setting is perfect: just on the seafront. Loads of nice restaurants close by. The rooms themselves are really nice: spotlessly clean & very comfortable. TV, safe, minibar with included water and costed cans of wine & beer. Small safe in the wardrobe & very spacious bathroom with shower. The hotel has excellent facilities with a very nice heated rooftop pool and gym. We tried them all. There's a bar with superb view up there also. Very much recommended.

Dear Andy T, We sincerely appreciate your kind words and the time you took to share your experience at our hotel. We are delighted to hear that you enjoyed your two-week stay with us during your trip to Chile. We apologize for any inconvenience regarding room assignment, but we are pleased to hear that you found our facilities and services, such as the heated rooftop pool and gym, to your liking. Our goal is to provide our guests with a comfortable and memorable experience, and your positive feedback indicates that we are on the right track. We look forward to the pleasure of welcoming you again in the future for another exceptional stay. Best regards, Cristián Mera Assistant Manager.

What a poor service.

トリップアドバイザーの評価 1.0/5

Hugo T Friends getaway - トリップアドバイザー認証口コミ

Awful service. We were celebrating a birthday and within 3 hours and after asking and insisting I was able to have 2 beers!! Not to say the rest of the group which also got very upset about the service. Very bad management. There were around 20 customers for 5 people serving in the bar!!!!! Dr I ks were also warm and the food swimming in the oil. The place is nice though but I won't ever come back and would never recommend because on top, they are very expensive. Sad experience…

Dear Tamura, Thank you for sharing your feedback with us. We are truly sorry to hear about the poor service you experienced during your birthday celebration at our hotel. Your comments have been taken seriously, and we sincerely apologize for the inconvenience caused. Rest assured, your concerns regarding the service speed, quality of drinks, and food have been noted. We strive to provide exceptional service to all our guests, and we regret that we fell short during your visit. Regarding the issues you faced, we will address them with our management and staff to ensure such incidents do not recur. Please know that guest satisfaction is our top priority, and we appreciate your valuable input that helps us improve our services. We understand your disappointment, and we hope you might consider giving us another chance in the future to provide you with a better experience. Should you wish to discuss your concerns further, please feel free to contact us directly. Warm regards, Cristián Mera Deputy Manager.

An excellent choice

トリップアドバイザーの評価 4.0/5

C7982LOmichaelb トリップアドバイザー認証口コミ

This is a great hotel, very well located, with nice rooms, nice views, and nice staff with great attention to detail. It's a great place for anyone heading to Vina del Mar. The only issue I experienced was that wifi was really not working in my room. I was told I could change rooms but that would have meant going to a less nice one which I didn't really want, and I wasn't sure if things would have worked better as I spoke to other customers who also had issue with the wifi. For many people this will be a very minor point, for me, as I was working, it was a significant issue. Having said that, it really was the only one and I felt that the hotel was great in any other respect and one where I'd happily return to.

Thank you for your positive comments about Pullman Vina del Mar San Martín. We strive to provide our guests with the best possible experience and it is very rewarding to hear that we have achieved that for you. We regret that you experienced difficulty with your wifi connection during your stay. We understand how important it is to stay connected in today's world, and we are committed to making sure all our guests have the best possible service in all areas. We would like to thank you again for your review and we hope to have the pleasure of welcoming you back to Pullman Vina del Mar San Martín soon. Sincerely, Cristián Mera. Deputy Manager.

Very happy with our stay, staff were amazing

トリップアドバイザーの評価 5.0/5

rebeccafR3069NB Couples - トリップアドバイザー認証口コミ

Such a lovely 24hr stay at the Pullman. Staff were so kind and accommodating. We cannot thank them enough for their beautiful hospitality. Room was beautiful, breakfast was lovely. Roof top bar and pool was next level. Our reception staff Maria Delia, Camilla, Valentina and Alessandro, were so lovely and caring and accommodating for us Aussie Tourists. Thank you 🙏

Dear Rebecca, Thank you for visiting Pullman Viña del Mar San Martín and for taking the time to share your feedback. We are delighted to hear that our staff provided such great service and hospitality during your stay. At Pullman, we take great pride in providing our guests with an exceptional experience, so we appreciate your kind words about the room, breakfast and rooftop bar & pool. It is wonderful to hear that Maria Delia, Camilla, Valentina and Alessandro added to your stay with their kindness and care. We look forward to welcoming you back again soon! Kind regards, Cristián Mera. Deputy Manager.

との提携 TripAdvisor

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