Novotel Viña del Mar 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,720 件のレビュー

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Novotel Viña del Mar - Image 1
Novotel Viña del Mar - Image 2
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Calle 6 Norte, 745, 2520000 Viña del Mar, チリ

説明

ホテルのその他の情報

  • Bilingual professional at the reception available 24 hours a day

  • Daily with or without breakfast

  • We accept children up to 16 staying with their parents

  • Pet-friendly hotel in Viña del Mar for no extra cost

  • Located in one of Chile's most famous cities

当ホテルの客室

ホテル所在地

Novotel Viña del Mar

Calle 6 Norte, 745
2520000 Viña del Mar
チリ

GPS:-33.01724, -71.549827

電話番号
ファックス +56 56978520538

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Gourmet Bar

The Gourmet Bar is full of flavors, colors & aromas, perfect meeting point for a family meal, after work with friends or refreshing drinks & cocktails. Don't miss our burgers, snacks, sandwiches & pizzas.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,720 件のレビュー

トリップアドバイザーの評価  3.6/5  170 件のレビュー

Avoid at all cost

トリップアドバイザーの評価 1.0/5

haydnp953 Solo travel - トリップアドバイザー認証口コミ

Clueless management. Cold showers. Pool closed with no notice. No coffee or creamer in rooms. I notified management about missing money they could not care less. All in all a disgrace. Food and drink grossly overpriced..around 80% of the staff look miserable.

A lot of problems

トリップアドバイザーの評価 2.0/5

Ramcosto ファミリー - トリップアドバイザー認証口コミ

No internet connection almost for 24 horas, the breakfast/restaurant have two areas and use additional space ,this additional space the offer are not the same and you need back and forward to the main area I was there for vacation not for exercise

Comfortable stay

トリップアドバイザーの評価 4.0/5

Waldemar_Schneider トリップアドバイザー認証口コミ

while getting a fairly modern flair in comparison to the colonial style hotels, unfortunately you must be ready for some drawbacks - such as inflexible and unpredictable service staff resp. fruits and pastries from previous day at breakfast.

Dear Waldemar: We would like to sincerely thank you for taking the time to share your experience at our hotel. Your review fills us with joy and motivates us to continue offering exceptional service to our guests. We are pleased to know that you enjoyed your stay in Viña del Mar and that our facilities and service met your expectations. Comments like yours are essential to us, as they help us improve and continue to provide memorable moments. We look forward to having the pleasure of welcoming you again on your next visit to our beautiful city. Please do not hesitate to contact us for any special requirements or requests. We would also like to apologize for the comments about staff and a quality of our breakfast. Thank you again for your valuable review. We send you our warmest regards! Sincerely, Maria Elena Aburto C Front Desk Leader Novotel Viña del Mar

A good choice for central Vina Del Mar

トリップアドバイザーの評価 3.0/5

onebigepicurean トリップアドバイザー認証口コミ

Nice hotel. Great location! Walking distance to several local restaurants and sights. Ascencio at the front desk was most helpful as were the rest of his fellow staff members. Excellent team. Room was nice and comfortable. Sheets flimsy and towels quite thin. No face cloths. No tissues. With the four nights stay, housekeeping missed their marks two mornings. No iron or board. You have to request one from the front desk (a few times). Drop-off laundry costs were very reasonable though. Breakfast was underwhelming. Coffee from a decanter. No specialized coffee drinks. Cold cuts and hard rolls. No eggs cooked to order. Cold hard-boiled eggs. Butter still quite frozen. Skip this option if booking this hotel. Plenty of coffee and pastry shops around the corner. The first floor bar was FANTASTIC in the mornings! Excellent staff. Among the best double espresso macchiatos ever and I had two of them every morning of my stay. Mixed drinks divine and reasonably priced.

Estimado Bob: Queremos agradecerle sinceramente por tomarse el tiempo de compartir su experiencia en nuestro hotel. Su reseña nos llena de alegría y nos motiva a seguir ofreciendo un servicio excepcional a nuestros huéspedes. Nos complace saber que disfrutó de su estadía en Viña del Mar y que nuestras instalaciones y atención cumplieron con sus expectativas. Comentarios como el suyo son fundamentales para nosotros, ya que nos ayudan a mejorar y a seguir brindando momentos memorables. Esperamos tener el placer de recibirlo/a nuevamente en su próxima visita a nuestra hermosa ciudad. No dude en contactarnos para cualquier requerimiento o solicitud especial. Gracias nuevamente por su valiosa reseña. ¡Le enviamos un cordial saludo! Atentamente, Maria Elena Aburto C Jefa de Recepción Novotel Viña del Mar

Great value and attention at the hotel

トリップアドバイザーの評価 4.0/5

danielguim Solo travel - トリップアドバイザー認証口コミ

The hotel is really well-maintained, and there is attention to detail about almost everything to make it a great stay. When the mini fridge in my room didn't work, they sent someone immediately to take it away and replace it with a working one. The buffet breakfast had a variety of foods, and safety protocol were in place with food wrapped individually and staff wearing masks at all times. There are a few things that could have been better. I found that the water for taking a shower wasn't hot at all, and I was hoping it would have been better since this was my second stay at this hotel this year. The other thing is that I am a member of their reward program, but after both of my stays my account wasn't credited with the points or nights I had accrued. I've had to call various numbers and talk to different people to get the points, which is a bit of a hassle. Overall I will stay again.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 639 件のレビュー 9.5/10 ロケーション
  • 1,028 件のレビュー 6.3/10 客室
  • 1,102 件のレビュー 8.8/10 サービス
  • 17 件のレビュー 5.6/10 インターネット
  • 644 件のレビュー 7.1/10 朝食
  • 359 件のレビュー 5/10 清潔さ
  • 194 件のレビュー 8.3/10 雰囲気

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