峡谷明珠酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 83 评论

峡谷明珠酒店 - Image 1
峡谷明珠酒店 - Image 2
峡谷明珠酒店 - Image 3
峡谷明珠酒店 - Image 4

描述

酒店其他优惠

  • 获奖的高尔夫球场

  • 沙龙和水疗中心

  • 设施齐全的健身中心

  • 2 个室外泳池

  • 靠近 Cape's Winelands

我们的客房

预订此酒店
客房 1

酒店位置

峡谷明珠酒店

R301 Wemmershoek Road
7646 帕尔
南非

GPS:-33.82301, 18.987702

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  83 评论

TripAdvisor 评级  4.5/5  95 评论

A not so favourable stay

Tripadvisor 评级 1.0/5

JaneneR7 家庭住宿 - 经 TripAdvisor 认证的评论

Dear Janene, Referencing numerous communications (via mail and one on one), one of which is from Gail’s on February 14, 2025, which clearly outlined the circumstances surrounding the Romero party’s stay at the hotel: Our GM, (Mynhardt de Jongh) personally met with Mr. Romero to discuss the situation; however, the interaction was unfortunately met with hostility and a lack of receptiveness. Despite this, he remained professional and presented the following options: 1. The guests could wait for the restoration of the water supply, which was a matter entirely beyond our control. 2. Alternatively, they could cancel the remainder of their reservation, in which case he offered a full refund for the unused portion of the stay and a 50% refund for the night of February 13, 2025. This offer was extended in good faith and was valid only on the day it was presented. The guests chose to remain at the hotel, thereby forfeiting the refund option. It’s also important to note that, contrary to our policies, they elected not to extend their daughter’s accommodation but instead had her stay in their room. While we genuinely regret the inconvenience caused, we must emphasize that the water supply issue was beyond the hotel's control. Nevertheless, we remain committed to providing all our guests with the highest standard of service, even in challenging circumstances. Given the above, and with all aspects now thoroughly addressed, we consider this matter resolved. Regards Mynhardt de Jongh General Manager

A Perfect Getaway!

Tripadvisor 评级 5.0/5

CandiceGCT Couples - 经 TripAdvisor 认证的评论

Dear CandiceGCT, Thank you so much for your glowing review and for choosing to spend your getaway with us at Pearl Valley Hotel! My team and I are absolutely thrilled to hear that your stay was seamless and luxurious from start to finish. It’s wonderful to know you enjoyed the peaceful elegance of your room, the relaxing amenities, and those block-out blinds—always a game-changer for quality rest! We’re especially delighted that you had such a great experience with our facilities and dining options. Your kind words about our team, and myself in particular, mean the world to us. I am truly passionate about creating memorable experiences, and I’ll be sure to pass on your heartfelt compliments to my team. It sounds like you made the most of every moment—from padel and poolside relaxation to evenings at the bar. I am so glad the atmosphere and service made you feel at home. My team and I will be absolutely thrilled to welcome you back again—and when you're ready for golf, our team will be more than happy to get you started! Warm regards, Mynhardt de Jongh General Manager

Gorgeous resort with fabulous rooms.

Tripadvisor 评级 5.0/5

34769pete 经 TripAdvisor 认证的评论

Dear 34769pete, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our beautiful property, spacious rooms, and excellent restaurant and bar facilities. It is wonderful to know that the stunning views from your balcony, along with our pools, golf course, and tennis courts, contributed to a memorable and relaxing holiday. We appreciate your feedback regarding the kitchen appliances and security gate process. Originally, the property was designed as holiday apartments, but it was later converted into a hotel operation. As part of this transition and following the Grading Council of South Africa’s requirements, self-catering facilities are no longer offered due to health and safety considerations. We value your insights and will continue to assess ways to enhance the overall guest experience. We sincerely apologize for the inconvenience you experienced with the availability of pool towels. This is not the level of service we strive to provide, and we are addressing the issue to ensure a smoother and more efficient process for all our guests in the future. Despite these challenges, we are delighted that you had an enjoyable stay and would both return and recommend our hotel. Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel

Splendid

Tripadvisor 评级 5.0/5

Boondoggler Couples - 经 TripAdvisor 认证的评论

Dear Boondoggler We are delighted to have received your lovely guest review. We are truly grateful to hear that you have enjoyed every part of your stay and visit to Pearl Valley Hotel by Mantis and the golf course. I will share your feedback, as normal, with my team and the team of all the other facilities on the estate. We will all look forward to one day, in the near future, welcome you back in order for you to continue your memories and we hope that you will then have an opportunity to visit all the other facilities on the estate Safe travels Kind regards Mynhardt de Jongh General Manager

Great accommodation

Tripadvisor 评级 5.0/5

555smart 经 TripAdvisor 认证的评论

Dear 555smart I am truly delighted to have received such a comprehensive contribution. I will most definitely share your feedback with the entire team in order for them to see how all their hard work is reaping positive results. We all wish to welcome you back in the new year Best wishes for 2025 and continue to travel safely Kind regards Mynhardt de Jongh General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 106 评论 9.4/10 位置
  • 198 评论 8/10 房间
  • 183 评论 7.1/10 服务
  • 102 评论 9.2/10 舒适度
  • 63 评论 5.3/10 清洁度
  • 48 评论 6.5/10 早餐
  • 42 评论 5.5/10 氛围
  • 35 评论 5.2/10 性价比

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