峡谷明珠酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 106 评论

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描述

酒店其他优惠

  • 获奖的高尔夫球场

  • 沙龙和水疗中心

  • 设施齐全的健身中心

  • 2 个室外泳池

  • 靠近 Cape's Winelands

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酒店位置

峡谷明珠酒店

R301 Wemmershoek Road
7646 帕尔
南非

GPS:-33.82301, 18.987702

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  106 评论

TripAdvisor 评级  4.5/5  87 评论

Breathtaking views

Tripadvisor 评级 5.0/5

ooobabatunde Solo travel - 经 TripAdvisor 认证的评论

This hotel is an absloute beauty! Every morning i woukd sit on my balcony with my french press coffee and a cigar and just take the views of the mountains and the fresh air all in. My arrival and welcome were handled professionally, Bronwin made sure of that. It was a wonderful short stay that im sure has added a few years to my lifespan! Truly wonderful.

Dear ooobabatunda We are delighted to hear that you had a short, but memorable stay. I am blessed to hear that you experienced the best of the winelands: The number one hotel, endless views, great food and most of all best guest service by my team. We all wish you safe travels and we hope you will be able to return soon Kind regards Mynhardt de Jongh General Manager

Lovely and relaxing place to enjoy!

Tripadvisor 评级 5.0/5

OregonChickie 经 TripAdvisor 认证的评论

Amazing surroundings and on the world-class golf course. There is a spa called Camelot that is fantastic with wonderful staff! The main dining area is very good with wonderful views. The area is very spread out and you may have to do some walking to get to places.

Dear OregonChickie (Love your username by the way) We are truly delighted to hear that you have enjoyed the tranquil environment and that the course is "world-class" I will share your review with the owners of Camelot Spa and with the rest of my team for them to once again appreciate what a lovely property we have to offer our valuable guests. We hope you travel safely, and we hope for you to one day be able to return and continue with your memories. Kind regards Mynhardt de Jongh General Manager

Great stay but access control ….

Tripadvisor 评级 4.0/5

NelusR 商务住宿 - 经 TripAdvisor 认证的评论

I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back

Dear NelusR Thank you for taking the time to write a very detailed review. I am really impressed that you have taken time to read historical reviews and responses as this makes your review even more relevant and appreciated. Because of your username I am not always able to track exactly who the reviewer is, but I would like to thank you for your return business and for your soonest return Pearl Valley Hotel by Mantis is a supplier, one of many, on the greater Val de Vie and Pearl Valley Residential Estate. Security is independently chosen and managed by the Home Owners Association and suppliers like the hotel, do not have that much say on SOP and management processes of the security. In the past 2 years, since my commencement of employment, I can honestly say that access for hotel guests have been improved, but, you are 100% correct that there must be easier and more streamlined methods that can be implemented. As a hotel guest, we do assist with biometrics access for the main gate, but not inter estate travel. I am confused and I apologise that I was not aware of your access issues as I would have signed off paperwork for authorization. Please do take up my offer on your return. Golf is a complete separate entity and we do not have any say on their rates. We do however offer better rates to guests that chose to stay with the hotel and play a round of golf. I will communicate and share your feedback on Back's Restaurant to the owners in order for them to relook at a larger menu for longer staying guests. Apologies for the closing of the one restaurant. Annual hollow tining occurs after season, normally the last 2 weeks in April after Easter weekend. I hope to welcome you back and I honestly appreciate your feedback as guest feedback like yours, provide me with valuable information on where we are great and where I, and the rest of the operators on the estate, can improve. Travel safe. Until we meet again Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

Excellent stay

Tripadvisor 评级 5.0/5

Suzanne L 经 TripAdvisor 认证的评论

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Terrible

Tripadvisor 评级 1.0/5

Michelle d 家庭住宿 - 经 TripAdvisor 认证的评论

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.

Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

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其他网络用户评价我们的酒店

  • 113 评论 9.4/10 位置
  • 230 评论 8.3/10 房间
  • 193 评论 7.6/10 服务
  • 5 评论 6.5/10 上网
  • 118 评论 9.5/10 舒适度
  • 71 评论 6.7/10 清洁度
  • 52 评论 6.6/10 早餐

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