峡谷明珠酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 106 评论

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R301 Wemmershoek Road, 7646 帕尔, 南非

描述

酒店其他优惠

  • 获奖的高尔夫球场

  • 沙龙和水疗中心

  • 设施齐全的健身中心

  • 2 个室外泳池

  • 靠近 Cape's Winelands

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酒店位置

峡谷明珠酒店

R301 Wemmershoek Road
7646 帕尔
南非

GPS:-33.82301, 18.987702

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  106 评论

TripAdvisor 评级  4.5/5  89 评论

Great facilities, average service

Tripadvisor 评级 4.0/5

ivory321 Couples - 经 TripAdvisor 认证的评论

The rooms are stunning - clean, well appointed with a full kitchenette, spacious, private, and lovely views. There are plenty of guest facilities to enjoy. We had a very relaxing stay. The hotel is unfortunately let down by the restaurants. We had a really awful dinner on the first night at Back’s, with undercooked, soggy chips and onion rings and thoroughly mediocre burgers. Breakfast at the clubhouse was great on both mornings, but not so for dinner on the second night - the food was okay, but service terribly slow despite being half full. Housekeeping staff could also use a bit of a refresher course on guest privacy. On the first evening, for turndown service, they quickly let themselves in after knocking once, which was very awkward for us - they didn’t even give us a chance to respond. On the morning we left, they were knocking down our door 45 minutes before checkout time despite the “do not disturb” sign on the door. These are just little things, but detract from what would otherwise be a five star experience.

Visited 4 days to play golf

Tripadvisor 评级 5.0/5

498liisap Couples - 经 TripAdvisor 认证的评论

We stayed for 4 nights and were playing golf there. Rooms are spacious with nice views. Comfortable beds and pillows. Rooms are clean. Security access is as described stupid. You could just give the access codes. Breakfast is good and you will get a proper meal+ drink for included price that is 180zar pp. Golf is very expensive. Worth it ofcourse but very expensive. These were the most expensive rounds we played in SA. Still would recommend as a must play course. In conclusion it was a very good stay and would definately visit again if we ever come back.

Dear 498liisap I am delighted to have received such a great review, and I thank you for taking the time to tell the rest of the world about our great hotel, golf course and facilities. We are pleased to hear that your experience was memorable. I will share your feedback with regards to the pricing structure of the golf with the Golf Director. I am sure he will be delighted to hear your positive feedback on the quality of the course. I am very disappointed to hear of your experience with the security access procedure. We are continuously working on finetuning the process and to keep the process in line with the expectations of the residents and security protocols. Travel safely and we wish to welcome you back in the near future. Kind regards Mynhardt de Jongh General Manager

Breathtaking views

Tripadvisor 评级 5.0/5

ooobabatunde Solo travel - 经 TripAdvisor 认证的评论

This hotel is an absloute beauty! Every morning i woukd sit on my balcony with my french press coffee and a cigar and just take the views of the mountains and the fresh air all in. My arrival and welcome were handled professionally, Bronwin made sure of that. It was a wonderful short stay that im sure has added a few years to my lifespan! Truly wonderful.

Dear ooobabatunda We are delighted to hear that you had a short, but memorable stay. I am blessed to hear that you experienced the best of the winelands: The number one hotel, endless views, great food and most of all best guest service by my team. We all wish you safe travels and we hope you will be able to return soon Kind regards Mynhardt de Jongh General Manager

Lovely and relaxing place to enjoy!

Tripadvisor 评级 5.0/5

OregonChickie 经 TripAdvisor 认证的评论

Amazing surroundings and on the world-class golf course. There is a spa called Camelot that is fantastic with wonderful staff! The main dining area is very good with wonderful views. The area is very spread out and you may have to do some walking to get to places.

Dear OregonChickie (Love your username by the way) We are truly delighted to hear that you have enjoyed the tranquil environment and that the course is "world-class" I will share your review with the owners of Camelot Spa and with the rest of my team for them to once again appreciate what a lovely property we have to offer our valuable guests. We hope you travel safely, and we hope for you to one day be able to return and continue with your memories. Kind regards Mynhardt de Jongh General Manager

Great stay but access control ….

Tripadvisor 评级 4.0/5

NelusR 商务住宿 - 经 TripAdvisor 认证的评论

I have stayed here before, reviewed the hotel, and this is a followup on other experiences. Not all is great. Complain portion at the bottom. Gym: Top facilities for a hotel gym. Everything you need in a gym. Backs Restaurant: Great little restaurant if you have a short stay (less than 5-days). Would be great for a “larger” menu offering at breakfast. Only a couple of options. But food overall good. Unfortunately the main restaurant is closed for renovations and that puts pressure on “Backs” yet again for dinner options. Still good food but limited menu. Entrance to the estate: Ridiculous! It is a time consuming exercise. Stop, where you going? cell phone number, scan driving licence and disc. Such a terrible process. For a world class resort, your systems must surely be able to cater for one code (entrance and exit) during your stay. You know when we depart so why not give one code for entrance and exit during this time? Don’t say it is for security and my (and residents) safety. Security should always be a priority but this is just a bad and inconvenient process. I stayed for 3-weeks and to follow this every time, twice a day, is just ridiculous. There is better ways! Unfortunately the complaints about the access procedure has been coming for years (as I read the reviews) and still it has not changed. Golf: Would still like to play (and review) but not at the requested rate. I have played at many other courses (of same quality) and they are just as good and exclusive but not this expensive. But Still a great stay Will go back

Dear NelusR Thank you for taking the time to write a very detailed review. I am really impressed that you have taken time to read historical reviews and responses as this makes your review even more relevant and appreciated. Because of your username I am not always able to track exactly who the reviewer is, but I would like to thank you for your return business and for your soonest return Pearl Valley Hotel by Mantis is a supplier, one of many, on the greater Val de Vie and Pearl Valley Residential Estate. Security is independently chosen and managed by the Home Owners Association and suppliers like the hotel, do not have that much say on SOP and management processes of the security. In the past 2 years, since my commencement of employment, I can honestly say that access for hotel guests have been improved, but, you are 100% correct that there must be easier and more streamlined methods that can be implemented. As a hotel guest, we do assist with biometrics access for the main gate, but not inter estate travel. I am confused and I apologise that I was not aware of your access issues as I would have signed off paperwork for authorization. Please do take up my offer on your return. Golf is a complete separate entity and we do not have any say on their rates. We do however offer better rates to guests that chose to stay with the hotel and play a round of golf. I will communicate and share your feedback on Back's Restaurant to the owners in order for them to relook at a larger menu for longer staying guests. Apologies for the closing of the one restaurant. Annual hollow tining occurs after season, normally the last 2 weeks in April after Easter weekend. I hope to welcome you back and I honestly appreciate your feedback as guest feedback like yours, provide me with valuable information on where we are great and where I, and the rest of the operators on the estate, can improve. Travel safe. Until we meet again Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

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其他网络用户评价我们的酒店

  • 116 评论 9.4/10 位置
  • 230 评论 8.2/10 房间
  • 196 评论 7.5/10 服务
  • 117 评论 9.3/10 舒适度
  • 71 评论 6.1/10 清洁度
  • 54 评论 6.5/10 早餐

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