曼缇斯阿卡盖拉野生动物旅馆 4 星

客户意见评级 (ALL 评级) 4.7/5 344 评论

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Akagera National Park, Kayonza District, 0 阿卡迦拉国家公园, 卢旺达

描述

酒店其他优惠

  • 阿卡盖拉国家公园中唯一的酒店

  • 阿卡盖拉国家公园中唯一的餐厅

  • 阿卡盖拉国家公园中仅有的会议设施

  • 泳池

  • 空调房

我们的客房

酒店位置

曼缇斯阿卡盖拉野生动物旅馆

Akagera National Park, Kayonza District
0 阿卡迦拉国家公园
卢旺达

GPS:-1.873946, 30.714955

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

Inzovu Restaurant

向酒店客人和日间游客开放，供应早餐、午餐和晚餐。我们的主厨选用新鲜的当地应季食材（部分来自酒店花园）并融合当地特色，烹制出您喜爱的菜肴。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  344 评论

TripAdvisor 评级  4.0/5  376 评论

Pleasant Stay

Tripadvisor 评级 5.0/5

Laurie C 经 TripAdvisor 认证的评论

Stayed here during a National Geographic Journeys tour of Rwanda. The room, bed, and pillows (!) were comfortable, and the staff was efficient, helpful, and friendly. The food in the restaurant was so good and a highlight on this trip!

Just a small break away

Tripadvisor 评级 5.0/5

Paul R 经 TripAdvisor 认证的评论

Try the cocktail master Jean de Dieu (Muyco) new invention at the pool bar. The stay was great the food was great and the service was wonderful. The baboons kept us entertained scaring my daughters

⭐Not good Experience – Potential to Improve

Tripadvisor 评级 2.0/5

Fernanda S 经 TripAdvisor 认证的评论

While the location of this hotel in Akagera National Park is beautiful, our stay did not fully meet expectations. We experienced a delayed check-in, long waiting times for meals, and several room issues, including lack of air conditioning, no hot water, and cleanliness concerns. There also seemed to be some internal communication challenges among the staff. The full board arrangement was not clearly handled, and unfortunately, we missed dinner due to the room issues. Although we appreciated the apology, the compensation did not fully reflect the inconvenience. This property has great potential, and with better coordination, maintenance, and service consistency, it could offer a much stronger guest experience.

Very Disappointing Experience – Ruined First Impression of a Once-in-a-Lifetime Trip

Tripadvisor 评级 1.0/5

Alicia G 经 TripAdvisor 认证的评论

ÑI had very high expectations for this hotel in Akagera National Park, especially given the location and the images shown on the website. Unfortunately, the reality was extremely disappointing and affected what was meant to be a once-in-a-lifetime trip. Check-in was unacceptable. Our official check-in time was 1:00 pm, yet we did not receive our room until 3:00 pm, with no proper explanation or proactive communication. While waiting for the room, we ordered lunch 30 minutes in advance, yet it took 1.5 hours for the food to arrive at our table. This level of delay is not acceptable, especially in a remote lodge where timing and logistics should be well managed. Once we finally got to the room, the problems continued: • The air conditioning was not working on our side of the building. • There was no hot water in our room, forcing us to shower in the neighboring room and then return to ours. • The room was not properly vacuumed, which is basic housekeeping. • Internal communication between staff was very poor, with different employees giving conflicting information. Despite having paid for full board, we were told we would be charged for the lunch we had while waiting for our room — an unpleasant and unnecessary discussion after everything that had already gone wrong. Because of the lack of hot water, we were unable to shower properly and had to skip dinner altogether, which was extremely frustrating. To make matters worse, at around 11:00 pm, staff came to our room to apologize — waking us up instead of respecting our rest. They also sent a fruit tray at 11:00 pm as compensation, which was far too late and not appropriate considering we had missed dinner and needed real food, not fruit. The photos on the website look beautiful, but the actual experience does not match what is advertised. This trip was meant to be something very special, and unfortunately, this hotel ruined our first impression of Akagera National Park. The location may be incredible, but service, organization, and guest care need serious improvement before this property can justify its reputation or price. I would not recommend this hotel until major operational and service issues are addressed.

Serene property

Tripadvisor 评级 5.0/5

6Anu 经 TripAdvisor 认证的评论

Amazing stay with great views and delicious food. We had amazing relaxing holiday here. Staff was courteous and helpful to arrange vegeterian food for me.

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其他网络用户评价我们的酒店

  • 107 评论 9.8/10 位置
  • 197 评论 9.1/10 房间
  • 262 评论 9.2/10 服务
  • 186 评论 8/10 食物
  • 88 评论 9.4/10 设施
  • 59 评论 3.9/10 性价比
  • 51 评论 8.5/10 清洁度
  • 46 评论 8.5/10 早餐

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