Mercure Mannheim Am Friedensplatz 4성

고객 평점 (ALL 평가) 4.1/5 944 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Mannheim Am Friedensplatz - Image 1
Mercure Mannheim Am Friedensplatz - Image 2
Mercure Mannheim Am Friedensplatz - Image 3
Mercure Mannheim Am Friedensplatz - Image 4
Am Friedensplatz 1, 68165 MANNHEIM, 독일

호텔설명

호텔 추가 정보

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

숙박

호텔 위치

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
독일

GPS:49.478643, 8.493411

전화
팩스 +49 621 976701670

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  944 리뷰

TripAdvisor 평가  3.3/5  535 리뷰

One of the worst experience I ever had

트립어드바이저 평점 1.0/5

Özden Egemen D TripAdvisor 인증 리뷰

The rooms are 16 degrees inside, I changed two rooms and all were the same, the heating is not working but on corridor its working. When I asked to stuff they are telling it might work it might not and not even taking it serious. If l'll be sleeping at the same temperature with outside what is the point of paying money to the hotel? Definately not recommended, even 2 star hotels providing better service.

Dear Egemen, Thank you for taking the time to share your feedback. Please accept our apologies for the heating issues and service shortfalls you experienced. While technical faults can occur unexpectedly, we acknowledge our responsibility to respond effectively when they do. Your feedback helps us identify areas needing sharper attention in our operations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sven Beek, General Manager

Avoid at all costs

트립어드바이저 평점 1.0/5

John H TripAdvisor 인증 리뷰

Very bad hotel, reception staff very rude and unhelpfully, bar staff not much better, food was rubbish and very much like road side cafe, no soap in shower, definitely stay clear of this crap hotel.

Dear Guest, Thank you for taking the time to provide this feedback. We sincerely apologize that your stay did not meet expectations. Our 24-hour multilingual team strives to provide attentive service, and we regret any discomfort caused. While our restaurant typically offers international cuisine on the sun terrace, we acknowledge your feedback. Please know bathroom toiletries are standard provision, and we'll reinforce room checks. We hope to have the opportunity to welcome you back again in the future. Kind regards, Sven Beek, General Manager

Room for Improvement

트립어드바이저 평점 2.0/5

gow7 TripAdvisor 인증 리뷰

We were part of a coach tour who overnighted at this hotel. The receptionist was not very welcoming. The food served was not of a great quantity or quality. Certainly not 4 star

Dear Guest, Thank you for taking the time to provide this feedback. However, we sincerely apologize that your experience fell short in several aspects. Our reception team aims to provide warm hospitality to all guests, and we regret this wasn't conveyed during your coach tour stay. Regarding dining, we continually review portion sizes and menu quality to align with four-star expectations while catering to group needs. Your observations help us maintain the standards our international clientele expects from our garden-side hotel with excellent tram connections. We hope to welcome you back in the future for an improved experience. Best regards, Sven Beek, General Manager

Hotel needs a makeover!

트립어드바이저 평점 1.0/5

Mary L TripAdvisor 인증 리뷰

I'm sorry to say that this was one of the worst hotels I have ever stayed at. The room was not very clean; the bathroom floor was so sticky I had to put towels on the floor (which there weren't many of)! The cover on the bed was way smaller than the bed was; although you didn't need a cover since the air conditioner didn't work! It was so hot I couldn't even sleep. The hot water took forever to get hot, there were no USB ports and very few outlets, no refrigerator, no safety bars in shower and had to mop up the water from the shower. Most of the lights didn't work and the security lock didn't work. However, the reception staff was very nice and breakfast was fairly good.

Dear Lewis, Thank you for your feedback, We are pleased that you found our reception staff to be very nice and that the breakfast was fairly good, which includes hot, vegetarian, gluten-free, American, and buffet options to cater to diverse tastes and preferences. Nonetheless, we are sorry that your stay did not fully meet your expectations. We understand how important a clean and comfortable environment is and we regret that the cleanliness of your room was not up to our usual standards. Regarding the bathroom floor, we apologize for the inconvenience and appreciate you bringing this to our attention. Although we do not have a refrigerator in the rooms, we do provide a minibar in certain categories and a vending machine with drinks is available for your convenience. We also ensure that our rooms are equipped with double-glazed, opening windows to help mitigate temperature and sound, ensuring a restful atmosphere. It is also our priority to maintain operational security locks for your peace of mind, and we apologize if there was an issue during your stay. For future visits, please note that our rooms offer various amenities for your comfort, including tea and coffee making facilities, a flat-screen TV with satellite channels, and individual air conditioning controls to adjust the room climate. While we do not have USB ports, we provide plugs and converters on desks, and our team is always ready to assist with any additional requirements. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

변기 고장, 샴프 고장, 새벽까지 소음.

고객 평점 0.5/5

Seonwon K. 비즈니스 - 전체(All) 통지 확인

변기가 고장나서 물이 계속 흐름. 물내려가는 소리가 계속 들림. 샴프통이 고장나서 샴프 사용 못함. 새벽 1시까지 호텔 레스토랑 외부 테이블에서 사람들이 시끄럽게 소리치고 대화 함. 소음으로 잠을 잘 수가 없었음.

Dear K., Thank you for taking the time to review your stay. We are sorry that your stay did not fully meet your expectations. In regards to the continuous running water from the toilet, we understand how this could be an inconvenience and apologize for the discomfort it may have caused. Additionally, we regret to hear about the challenges you faced with the shampoo dispenser and want to ensure you that the quality of our amenities is typically held to a high standard. Regarding the noise you experienced during the late hours, we strive to offer a peaceful environment for all guests and apologize that this was not the case during your visit. Nonetheless, we hope you had the chance to experience our garden surrounded by the beautiful Luisenpark during your stay! We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sven Beek, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 494 리뷰 9.2/10 위치
  • 911 리뷰 6.1/10 객실
  • 628 리뷰 8.5/10 서비스
  • 10 리뷰 8.7/10 인터넷 가격
  • 428 리뷰 5.5/10 청결도
  • 427 리뷰 6/10 안락함
  • 401 리뷰 7.7/10 조식
  • 208 리뷰 3.3/10 편의 시설

Powered by Trustyou

주변에 있는 다른 시설

만하임 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.