Fairmont Le Manoir Richelieu bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 9.112 ulasan

Jaminan Harga
Terbaik
Fairmont Le Manoir Richelieu - Image 1
Fairmont Le Manoir Richelieu - Image 2
Fairmont Le Manoir Richelieu - Image 3
Fairmont Le Manoir Richelieu - Image 4
181 rue Richelieu, G5A 1X7 CHARLEVOIX, Kanada

Deskripsi

Keistimewaan hotel

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Akomodasi kami

Lokasi hotel

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Kanada

GPS:47.623469, -70.14308

Telepon
Fax +1 418-665-7736

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  9.112 ulasan

Peringkat TripAdvisor  4.0/5  4.037 ulasan

Sertifikat keunggulan 2024

Nice stay at the Manoir

Catatan Tripadvisor 4.0/5

Adventure223031 Ulasan TripAdvisor tersertifikasi

Beautiful stay. We really enjoyed all the activities that were offered. Lots of activities for the kids and the play area and game room were really great. Kids got to go fishing and bake cookies! Roasting marshmallows on the front lawn and the singers were such a nice extra!

Great stay...but look carefully at your invoice!

Catatan Tripadvisor 4.0/5

Stephanie D Ulasan TripAdvisor tersertifikasi

We stayed at Fairmont Manoir Richelieu from July 16 to July 19, 2024. We frequently visit this resort and as usual, we were pleased with our stay: the location is outstanding, the employees are nice and helpful, the food is good, the room is clean, and there are many activities to do (we played mini-golf, tennis, walked the beautiful path in the forest and enjoyed the pool, in which in did my laps each morning). That said, our package included a discount for meals/spas, which we were surprised to see was not reflected on the invoice. I first called to ask for the adjustment, being told (without apologies) that they would send another updated invoice. Three days later, still no news. I called again, and this time, received the updated invoice (and an apologie). So, all in all, great stay, but just carefully look at your invoice, especially if your package included a discount for meals/spa!

Usual lovely Fairmont regardless of location

Catatan Tripadvisor 4.0/5

273kristines Ulasan TripAdvisor tersertifikasi

Rooms were lovely as was the (limited) water view; small window. Both restaurants were outstanding in food and service. Would have like more access to activities suited for older people (we are 73 & 83). Would have loved to have prior stay suggestions based on a short survey of age, likes/dislikes, mobility, etc. For example, a wine tasting or a driver for 1/2 or full day; not free but able to have scheduled.

Dear 273kristines, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Don’t regret it but not amazing service

Catatan Tripadvisor 3.0/5

sara mariana E Ulasan TripAdvisor tersertifikasi

Beautiful location BUT, terrible service calling 5 times to get a bottle of water waiting an hour for it , be careful with the room service fees 5 dlls + 15 % service and after they ask for additional tip!!! (None sense) .food is mediocre. People at the front desk are not well informed , you can get different information from a one day to the other , I would also point the positive side: Laurent (concierge) he is wonderful and thanks to him we will certainly be back , he solved many of our issues. Pierre also was helpful:) Pools were fine but people getting annoyed by kids.. so not as kid friendly pool , not talking about the jacuzzi about the pool, isn’t supposed to swim be part of the idea? One of the jacuzzi didn’t work for a day of our 3 night stay. The view from our room was breathtaking, I am thankful for that (of course payed for it ) , comfortable beds , small bathroom, the sheets were never changed in our 3 night stay. I could suggest to get ready to not have amazing meals in place , enjoy the view and hiking trails . Golf court was also BEAUTIFUL!!!

Dear Saramarianae, Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Great Property, Service Could Be Better

Catatan Tripadvisor 3.0/5

Expos01 Keluarga - Ulasan TripAdvisor tersertifikasi

Stayed with family including grandchildren at the Fairmont. Lovely, lovely property with a rich history. Hotel is grand, rooms are clean and nice and surrounding area is gorgeous. There are also plenty of activities at and around the hotel including golf, a casino, nice indoor and outdoor pools, challenging mini golf course, live music by the river. Also kids eat free in the dining room which was a nice touch. However, for such a grand hotel, the service was disappointing. Pickleball racquets are cheap wooden ones, nets are broken, no one seemed to know where the kids activities take place, concierge did not know that the whale watching has up-charges in the summer, valet did not help with bags on departure. All little things but points to either poor management or poor training. Fairmont, please fix these issues and you would be a five star again.

Dear Expos01, Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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