Claremont Club & Spa - A Fairmont Hotel 4성

고객 평점 (ALL 평가) 4.3/5 1,193 리뷰

Claremont Club & Spa - A Fairmont Hotel - Image 1
Claremont Club & Spa - A Fairmont Hotel - Image 2
Claremont Club & Spa - A Fairmont Hotel - Image 3
Claremont Club & Spa - A Fairmont Hotel - Image 4
41 Tunnel Road, 94705 BERKELEY, United States

호텔설명

호텔 추가 정보

  • Seasonal activities for the entire family, plus 3 hours of complimentary child care included

  • First-class Club with 10 tennis courts, and full-service gym with state-of-the-art equipment

  • Holistic wellness at the award-winning Fairmont Spa

  • Heated saline swimming pools, children’s play area and Kids’ Club

  • Pet-friendly hotel near Berkeley Hills’ hiking trails

숙박

호텔 위치

Claremont Club & Spa - A Fairmont Hotel

41 Tunnel Road
94705 BERKELEY
United States

GPS:37.859667, -122.241893

전화
팩스 +1 510-848-6208

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,193 리뷰

TripAdvisor 평가  4.0/5  2,090 리뷰

Exceptional service

트립어드바이저 평점 5.0/5

Jewel Lee K TripAdvisor 인증 리뷰

In addition to the quality of overall service and cleanliness of the room and the hotel, the staff went out of their way to help me find the owner of a lost wallet. They worked daily to locate the owner at her workplace, since no personal phone could be found. They also found and donated to me a pair of much needed reading glasses, that they had in their lost and found department. Holly, one of the staff in the concierge department, put my mind at ease so that I could enjoy the rest of my stay.

Dear jewelleek2024, as the General Manager of Claremont Club and Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently staying with us at our resort when your recent included the City of Berkeley and the East Bay of San Francisco. In addition, thank you too for taking to write and post this lovely "Exceptional service" review as it certainly was extremely regrading and very encouraging to read how you experienced the team going "out of their way to help me (you) find the owner of a lost wallet, " and how they located you a pair of "much needed reading glasses,". Plus, thank you for highlighting Holly, as I will certainly be recognizing her and thanking her too, as I'm extremely fortunate and very lucky to have the opportunity to work alongside a great team f passionate & engaged team of hospitality professionals. Thank you once again and on behalf of the entire team we are certainly looking forward to having the opportunity to welcome you back soon. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Successful Family Event at the Claremont Club & Spa- Fairmont Hotel

트립어드바이저 평점 5.0/5

Taylor Coco P TripAdvisor 인증 리뷰

I wanted to take a moment to give a HUGE SHOUT-OUT and humble thank you to all of the following Fairmont Hotel truly Exceptional and Extraordinary Staff. 1. Andy C- Director of Banquets 2. Mai H -Inspire Assistant Manager, Food & Beverage 3. Raphel aka Rafa (Houseman) 4. Manuel (Houseman) 5. Rakesh - Food and Beverage Manager 6. Food Chef- Name unknown 7. Tracy 8. Kim Each person listed above makes up the most outstanding hotel and hospitality team I have ever had the opportunity to work with. My event was a surprise birthday party for my 75 year old dad. Preparing for the event was laborious and anxiety provoking, in order to make the party a success while keeping it super-secret. Andy, MAI, Rafa, Manuel, and Rakesh worked tirelessly and well into the wee hours to make my event a memorable one and success. Every single thing I requested was met with a humble accommodation and every problem I encountered was met with a swift solution and prompt action. The Jr. Suite was marvelous, spacious, and the views are breath taking. I really Absolutely don't have the words to express the humble and amazing team you have at the Claremont Club and SPA. Literally everyone mentioned in this email became A superhero for my family's celebratory weekend.

Dear taylorcocop, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel thank you for recently selecting our resort as the ideal place to celebrate your dad's Surprise 75th birthday party. In addition, thank you too for taking the time to write and post this lovely 5-Star Tripadvisor review where you shared how successful the event was, and how much you enjoyed your accommodations with you finding them "marvelous, spacious, and the views are breath taking.". However, more importantly, thank you so very much for highlighting Andy, Mai, Rafa, Manuel, Rakesh, Tracey, Kim and the culinary team as I have already taken the opportunity to acknowledge them all for taking such excellent care of you, your dad and your family and friends. Plus, I would like to share how lucky and extremely fortune I feel on a day-to-day basis while having the opportunity to personally work alongside such a wonderful team of passionate & engaged hospitality professionals. Therefore, thank you once again for taking the time to recognize these wonderful individuals and please pass on my personal birthday congratulations on to your father. Yours sincerely and here to looking forward to having the opportunity to welcome you back very soon, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Historic Charm, Dated Finishes, Fees Galore

트립어드바이저 평점 3.0/5

cdean05 비즈니스 - TripAdvisor 인증 리뷰

Historic charm, but very dated. Limited food options. Hidden fees. Booked through American Express Hotel collection and the check-in agent wasn’t familiar with the benefits of booking through AMEX and didn’t apply my breakfast nor resort credit nor did he offer an upgrade or late check out. Overall, you get an immediate sense of historic charm and some of the rooms have good Bay views, but the whole place is dated and the finishes are certainly showing their age. Spa looks nice, but closes around 5 p.m. which makes it impossible to use if you are staying for a business trip. View from Limewood restaurant is great. Service, however, was just average. I give it s “meh” or a “so-so.” Could use some polishing up inside, better food options, and better spa hours.

Dear cdean05, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for recently selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay of San Francisco. However, more importantly, please accept my sincerest apologies for our service breakdowns and oversights with not recognizing your AMEX booking in the seamless and proper manner that it should have been. Please know, I have already taken the opportunity to follow up with my team to understand how we missed giving you a special warm welcome to our resort, while ensuring your disappointments are great learning experiences for ourselves. I do hope we will have the opportunity to welcome you back to our resort so that once again you can enjoy our "Historic Charm", our "Good Bay Views" along with the Great view & service in our Limewood Restaurant. Yours sincerely, and apologies once again, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Staff is excellent

트립어드바이저 평점 5.0/5

Julie G TripAdvisor 인증 리뷰

We had a fabulous 4-day stay at the hotel as we were given a beautiful room with a spectacular view and received exceptional customer service throughout. We were greeted with a friendly hello by every staff member who passed us. Want to give a special shout-out to Lauren (originally from CT 😊) who was so kind and accommodating, and especially Jonah, who was super helpful and Awesome in addressing our questions with the warmest smile😁. We're already looking forward to our next visit.

Dear V8790DAjulieg, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently experiencing our resort when your recent travels included the City of Berkeley and the East Bay of San Francisco. In addition, thank you for taking the time to write and post this lovely "Staff is Excellent" 5-Star review regarding your 4 night's stay with us. It was wonderful to read how you enjoyed your "beautiful room with spectacular views" and how you "received exceptional customer service". I must admit, I truly feel extremely lucky and very fortunate to work alongside a great team of engaged & passionate hospitality professionals, which of course includes team members like Lauren and Jonah. Here's to looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Hidden fees, few services, expensive for this grade of hotel

트립어드바이저 평점 3.0/5

alphalau 비즈니스 - TripAdvisor 인증 리뷰

Outside of hotel: - Grounds extensive, well located on the hillside of Berkeley overlooking the Bay. - Tennis courts and pool at the Club. - Spa that closes at 5pm, very early. - Grand old building that looks beautiful. Inside, public areas: - Lobby grand and well appointed. - Limehouse restaurant and lobby bar lounge has beautiful views, a terrace that looks over the Bay. - Food expensive but good. However, for a hotel this large, food and beverage outlets are too few, restaurants close early (10pm? 11pm?), not even room service is available. Restaurants not sufficiently staffed. - Reception and concierge friendly. Rooms: - Clean but decor and furnishing old and dark, insufficient lighting. So dark in the wardrobe area that I had to move my suitcase out to an area by the window or couldn’t see anything. Lighting in bathroom also very dark, could not apply my makeup in the low lighting. - Aircon very noisy. Air intake machine inside wardrobe, strange setup. Ended up turning it off although nights were cold. - Minibar empty. Nothing to eat and drink at night, no room service. - Mattress too soft, gave me backache. - Housekeeping efficient and clean, but likely overworked. Room not tidied up daily until mid afternoon. Pricing: - Not fixed price within the same period, booked online and pricing changes by every few hours if demand is high. - Average price USD440 a night for a bay view deluxe room, expensive for what the hotel is. Nevertheless I would rather they list the real total price than slap on this hidden fee “resort fee” of USD50 a night, which I understand is an illegal practice in California from July 2024.

Dear alphalau, as the General Manager of Claremont Club & Spa, A Fairmont Hotel I personally wanted to take this opportunity to thank you for recently selecting our resort as the ideal place to stay when your recent travels included teh City of Berkeley and the East Bay of San Francisco. In addition, I really do appreciate you taking the time to write and post this review where you make note of some of the great features and amenities of our resort along with "friendly" team who looked after you. Plus, I do appreciate you sharing your observations regrading some of our operating hours and pricing, and please know I'm following up with my marketing and reservations team to understand how you made your reservation, as all our quoted room rates are meant to include our daily resort experience fee. Therefore, I'm certainly concerned that your observations are we aren't complying to the new California that requires all businesses to include all fees apart from taxes in the quoted price. Looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 162 리뷰 7.7/10 위치
  • 589 리뷰 7.2/10 객실
  • 582 리뷰 7.7/10 서비스
  • 13 리뷰 5.3/10 인터넷 가격
  • 186 리뷰 5.7/10 안락함
  • 137 리뷰 3.9/10 가격 대비 가치
  • 105 리뷰 5.2/10 청결도
  • 37 리뷰 4.8/10 조식

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