Mercure Бристоль Гранд Отель 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.5/5 Отзывов: 397

Гарантия
лучшей цены
Mercure Бристоль Гранд Отель - Image 1
Mercure Бристоль Гранд Отель - Image 2
Mercure Бристоль Гранд Отель - Image 3
Mercure Бристоль Гранд Отель - Image 4
Broad Street, BS1 2EL БРИСТОЛЬ, Великобритания

Описание

Особенности отеля

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Частная автостоянка при отеле

  • В пешей доступности от основных достопримечательностей

Наши номера

Расположение отеля

Mercure Бристоль Гранд Отель

Broad Street
BS1 2EL БРИСТОЛЬ
Великобритания

GPS:51.455372, -2.593519

Телефон
Факс +44 117 922 7619

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

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Рейтинг ALL  3.5/5  Отзывов: 397

Рейтинг TripAdvisor  3.2/5  Отзывов: 1 609

Not a great stay

Примечание: Tripadvisor 3.0/5

Juliet H Реальные отзывы TripAdvisor

Not a good start - lift in car park out of order ! Room wasn't ready til 3.20pm - check in from 3pm. Room was clean. Decor was awful - dark green paintwork made it so dark. Window pane cracked Sadly we had a terrible night sleep. Noisy inside (could hear people being sick in adjoining rooms during the night). Very noisy from the nearby bars. Wouldn't recommend going at the weekend unless you don't mind a very disturbed night. Staff were very nice. Breakfast was pretty good but could do with some branded cereals and decent bread. It was an OK stay but not worth the money we paid

Room for improvement

Примечание: Tripadvisor 3.0/5

Letitia M Реальные отзывы TripAdvisor

Took an hour to check in as couldn’t find the booking, and after that wait was told it was our fault, but they did find the booking , so unsure how that was our fault, breakfast food was good, but small seating area, we had to sit on a couch to eat breakfast , room was ok, no mirror in room to do makeup and hair except for bathroom, travel for work often and this was a first at check in, 3 people involved, and to then blame

Hi Letitia, Thank you for taking the time to review your stay with us. It's great to hear that you enjoyed our breakfast offerings; we take pride in our English breakfast buffet and are glad it hit the spot for you. Regarding the check-in experience, we're really sorry it wasn't as smooth as it should be. While we always aim for efficiency, it seems we missed the mark this time. We'll look into how we can prevent such delays in the future. We also appreciate your feedback on the seating arrangements at breakfast and the absence of an additional mirror in the room. It's certainly something we'll consider as we strive to improve our guest experience. Your comments help us to continuously refine our service and facilities. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Well placed for St Nicholas Market and bars and restaurants.

Примечание: Tripadvisor 3.0/5

Nicole S Реальные отзывы TripAdvisor

First stay at this hotel in Bristol, whilst visiting our daughter. Centrally located for all bars, and restaurants and St Nicholas Market. The rooms, a double and family room that were booked were both of a good size. Downsides - carpets in both rooms had parts that were threadbare, and for us the the toilet was too close to the sink and the bath not particularly easy to get in to use the shower. (Personally I think it's time that ALL hotels changed to shower rooms as much easier for everyone) The walls were very thin so very noisy. Breakfast was good with plenty to choose from in a nice seating area. There is a multi storage car park as part of the hotel that is charged at £17 for a 24hr stay, payable at reception where you will be given an exit card.

Hi Nicole, Thank you for taking the time to review your stay with us. It's great to hear you found our location ideal for exploring the vibrant St Nicholas Market and the nearby eateries! Our team is thrilled that you enjoyed the spaciousness of both the double and family room. We're also pleased that our breakfast selection hit the spot for you in our welcoming dining area. We take note of your comments about the room's carpet and the bathroom setup; it's feedback like this that enables us to focus on what matters to our guests. While we're proud of the building's historic charm, we're always looking to improve, and your insights are invaluable. As for the noise, we're looking into ways to ensure a restful environment for all our guests, and we do offer earplugs for those who have lighter sleep. Lastly, just a tiny mention, our parking is actually £15.00 per night, but we appreciate that parking in the city centre can be a surprise sometimes. Rest assured, we're here to make your stay as smooth as possible. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Scammers!

Примечание: Tripadvisor 1.0/5

Claire B Реальные отзывы TripAdvisor

Stayed at the hotel recently and used their car park, which I paid for in full at the reception. Thought nothing of it until I got a £100 parking fine in the post days later. I contacted the hotel and the parking company with proof of payment, but was basically told it was out of their hands. So now I’m being charged again for something I already paid for. What kind of setup is this? If a hotel can’t ensure its guests are protected from dodgy third-party parking fines, that’s a huge red flag. Totally ruins the experience and makes you feel like you’re being scammed. Won’t be staying here again – not because of the room or service, but because I don’t like being fined for following the rules. Avoid unless you’re happy to pay double for parking and waste your time chasing appeals.

Hello Claire, Thanks for taking the time to share your review. While it's great to hear that you chose to stay with us, it's clear from your review that the parking situation has left a sour taste. We want to reassure you that we value honesty and transparency, and it's disappointing to hear about the parking charge issue. Our on-site parking is designed to offer convenience and security, and it's concerning to learn that this was not your experience. We always aim to resolve any issues with third-party services promptly and efficiently, and we apologize if this process was not as smooth as it should have been for you. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Comfy but dark

Примечание: Tripadvisor 4.0/5

GreenToppy Реальные отзывы TripAdvisor

We were comfortable and slept well Bed was comfy and fairly quiet despite being.city centre However it felt slightly budget rather than grand because : There were no drawers just a few shelves, very limited storage No biscuits No welcome pack The lighting was rubbish so the room was rather dark

Hi there, Thanks for sharing your review. It's brilliant to hear you had a comfy stay and that our beds provided the peace you needed right in the hustle and bustle of the city center. We're all about delivering those zzz's without the buzz of the outside world! Now, about the ambience, we aim for a blend of Bristol's historic charm with a dash of modern flair, but it seems we might have missed the mark on the lighting in your room. We're always looking to strike the perfect balance between cozy and bright, so your feedback shines a light on where we can improve. As for the storage, we've tried to maximize space while keeping the historic feel of the building, but we see how a few extra spots to stash your gear could come in handy. Apologies if this caused any inconvenience. And hey, who doesn't love a good biscuit with their cuppa? We'll take your thoughts on board – after all, it's the little things that make a grand experience! We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 728 Отзывов 8.9/10 Расположение
  • 2 480 Отзывов 4.7/10 Номер
  • 1 477 Отзывов 7.3/10 Сервис
  • 32 Отзывов 6.3/10 Интернет
  • 1 454 Отзывов 3.6/10 Комфорт
  • 810 Отзывов 4.5/10 Чистота
  • 598 Отзывов 5.3/10 Удобства
  • 547 Отзывов 6.6/10 Завтрак

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