Mercure Bristol Grand Hotel 4성

고객 평점 (ALL 평가) 3.5/5 728 리뷰

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

호텔설명

호텔 추가 정보

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

숙박

호텔 위치

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

전화
팩스 +44 117 922 7619

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.5/5  728 리뷰

TripAdvisor 평가  3.0/5  1,561 리뷰

Great city centre hotel.

트립어드바이저 평점 4.0/5

Richard P TripAdvisor 인증 리뷰

Really nice, older hotel in the centre of Bristol. Staff were excellent from Daniel on the from desk who was friendly and efficient to the bar staff who served me with a smile. Great breakfast, highly recommended and I would stay here again. Richard Sep 24

Dear Sir We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Poor

트립어드바이저 평점 2.0/5

595lucyf 가족 - TripAdvisor 인증 리뷰

Lovely staff, good location, room was poor, air con not working so room was ridiculously warm and unable to sleep, water pooling on window sills, damaging our clothing etc complained and still waiting for a response three weeks later. Breakfast items were sparse and had to wait 20/30 mins for more bacon, just generally poor. Would not recommend.

Dear Guest Thank you for your feedback, it is disappointing to read that you did not have an enjoyable stay with us and your clothing got damaged due to pooling water by the windowsill. I do remember your feedback as I recall you had joined us to attend a wedding and I am confident that our Operations Manager has gotten in touch with you. I will follow this up once again. I am sorry there was a delay in delivering items to the buffet and rest assured I will investigate this with our chef. We do operate on a traffic light system in the mornings particularly over the weekends to ensure a smooth service however we do appreciate that on the weekends our guests want to have a bit of a lie in which created a bit of congestion and high demand on the later side of the morning. We are working through some changes to enhance our breakfast service and offering and we do hope to have the opportunity to welcome you back so you may witness the changes that have been made based on your feedback. Best Regards Guest Relations Manager

Shocking!

트립어드바이저 평점 1.0/5

Michael C TripAdvisor 인증 리뷰

Very disappointed in this hotel and Acur and how they have felt with my thief from my room. I left a very expensive glasses in my room and checked out. I called them up explaining that I woke up and had put my contact lenses in before leaving and placing my glasses on the side in the bathroom. I did not pack them and closed the door behind me and checked out. When calling them I was shocked to discover that they had not been handed in and they could not find them. To this day I have not heard anything back and they have not been over bothered about the situation. Disgusted. be warned when staying here and leaving valuables in your room. The response I received from management on google was turning it around saying I lost my glasses and clearly not taking responsibility of the whole situation itself. If I had lost my glasses then clearly ‘lost them in my room’ so in that case they would still be in my room as I know I left them “lost” in there before checking out. So this clearly shows that there were taken from my room once the door was shut closed and locked behind me. The message sent by management clearly shows that he is just brushing this all under the carpet. I would like to know if anyone else has experienced the same at this hotel before and i urge them to come forward.

Dear Sir I am sorry once again for not being able to find your glasses that you have stated you have left behind. I can assure that all lost property items are received and logged into our lost property book and stored away in a safe locked location, unfortunately no glasses have been found in the bedroom you have checked out of. It truly saddens me that the hotel team works hard to ensure that you have an enjoyable stay and are then having the allegation of theft throw at them. These are good hard working people who i can assure you will not lose their job over a pair of glasses as they work to provide for their family's as we all do. I trust every member of our team as we are a close knit unit and I do not believe that any of them would take a guests personal belongings. I have spoken to our Head Housekeeper yesterday and she has once again assured me that glasses have not been found in the room you have departed. I have stated on your google review that the hotel is not responsible for guest personal belongings as we can not verify what guests bring into the hotel. We do hope you find your glasses. Best Regards Guest Relations Manager

Won’t Be My First Choice

트립어드바이저 평점 3.0/5

SandieReviews 비즈니스 - TripAdvisor 인증 리뷰

I’d arrived early at the hotel, so left my case in a side room with a helpful staff member. When I went to collect my case, and on approaching the room with another reception staff member, he slammed the door in my face whilst he retrieved my case. It felt rude and unnecessary. I stayed in room 431. 1. There’s something ridiculous about being unable to hang your clothing in an available wardrobe. 2. There’s something even more ridiculous about having to hang your clothing over the kettle .. unless you wish to steam your clothes! 3. The walls are decorated in a nice shade, however there are areas where it looks as though some kind of liquid has been thrown up it. 4. The carpets are tired and stained. 5. The bathroom is shabby. Really poorly maintained. 6. If you have any mobility issues, having to climb stairs to the bathroom will be an issue. 7. The room numbering system is absolutely stupid! Really, really idiotic! Enjoy and laugh at it or you might cry. 8. Although my experience wasn’t great, my colleagues were upgraded to rooms on the 2nd floor and enjoyed their stays immensely.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

A game of two halves

트립어드바이저 평점 3.0/5

divadoll2024 Couples - TripAdvisor 인증 리뷰

The hotel has pros and cons. Pros: the staff are very friendly and helpful. The room apart from the peculiar furniture was very comfy. We had a premium room, plenty of space, a fridge etc. The bathroom was very clean. Cons: a particularly bad hazard. We were on third floor, as we came out of the lift we had to negotiate five stairs, no hand rail and directly at the too two large, heavy fire doors. I couldn't open the door from the stairs and luckily I had my husband do it when i got there. From the other side the doors opened right onto the stairs and if you didn't know you could fall not knowing.. There were signs on the door but the lights on a sensor sometimes left us in the dark. I thought the breakfast was meagre and the space was small - we found this to be expensive for what it was.. The furniture in the room looked as if they had shopped at a car boot sale. May have been ironic, i dont know.. All in all we would look further if we went to Bristol again.

Dear Guest We greatly appreciate you taking the time to share your feedback about your recent stay at our hotel. Your insights are invaluable to us as we strive to continuously enhance our service offering. Thank you for raising your concern about the five steps. I shall look into this to ensure that everything is in order from a signage and lighting perspective, as well as the possibility of installing a handrail. I can assure you that, from health and safety compliance, we are all up to code, achieving a 91% in our annual audit; however, if there is more we can do to ensure the safety of our guests, we will. I am disappointed in your comments about breakfast, stating it was meagre. We have a more extensive offering than many hotels in the local area and throughout the Mercure Brand. The restaurant seats over 85 guests in one sitting, which is considerable, so I am slightly taken back by your comment about the space being small. Thank you again for your feedback, and I hope to host you again. Best Regards Guest Relations Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,785 리뷰 8.8/10 위치
  • 2,582 리뷰 4.6/10 객실
  • 1,564 리뷰 7.3/10 서비스
  • 32 리뷰 6.1/10 인터넷 가격
  • 1,443 리뷰 3.4/10 안락함
  • 864 리뷰 4/10 청결도
  • 736 리뷰 4.8/10 편의 시설
  • 619 리뷰 6.2/10 조식

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