Mercure Bristol North the Grange Hotel 4성

고객 평점 (ALL 평가) 3.9/5 406 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Bristol North the Grange Hotel - Image 1
Mercure Bristol North the Grange Hotel - Image 2
Mercure Bristol North the Grange Hotel - Image 3
Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

호텔설명

호텔 추가 정보

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

숙박

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호텔 위치

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

전화
팩스 +44 161 388 0915

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  406 리뷰

TripAdvisor 평가  3.5/5  1,246 리뷰

Possibly my last stay here

트립어드바이저 평점 3.0/5

Sightseer14674171659 비즈니스 - TripAdvisor 인증 리뷰

I've stayed here on many previous occasions on business, but this may well be my last following terrible restaurant service this evening. I was kept waiting for an unacceptable amount of time for the main course and gave up waiting for dessert. I settled the bill and slightly bit my lip when I saw 10% service charge (should have been the other way around!). On a previous occasion, i couldn't watch TV as there was no aerial. The following morning, there was no hot water and had to resort to having a cold shower (not the first time this has happened). The body wash in the bathroom was empty, but a week later, I stayed in the same room, and it was exactly the same. It is also worthy of note that the floorboards are extremely squeaky, so if you're a light sleeper on the ground floor, you will almost certainly be disturbed. The reception staff exhibit a transactional attitude rather than displaying a personable approach. I have heard anecdotally that many others in my business have stopped visiting the Mercure, North Grange, Bristol, as the service has been bad. I may well join them as, in my opinion, standards have slipped

Dear Sightseer, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your recent stay with us. We understand your frustration with the delays in service at our restaurant and the issues you mentioned regarding the TV, hot water, body wash, squeaky floorboards, and reception staff. Please rest assured that we take all feedback seriously, and we will address these matters with the relevant teams to ensure they are promptly resolved. We regret that the service charge left you with a negative impression, and we’ll review our practices to ensure they meet the expectations of all our guests. Your comments regarding the reception staff are particularly concerning, and we will work to ensure that their approach is more welcoming and attentive moving forward. We hope you’ll reconsider staying with us again in the future, as we are committed to improving and delivering a much more positive experience. Kind Regards Mohammad Tabish Alam

The Perfect Stay

트립어드바이저 평점 5.0/5

Jane L TripAdvisor 인증 리뷰

We were slightly timid to see the hotel after seeing all the previous reviews but our stay was nothing short of amazing. From the minute we arrived Lily on reception greeted us kindly and got us our beautiful room. We had biscuits and coffee in the room which was a lovely touch. Food at the hotel was also great, we went for the Pie of the Day, Marsha was a wonderful waitress. All in all, we would absolutely come back to this hidden gem!

Dear Sjanel, Thank you so much for your wonderful feedback! We’re delighted to hear that your stay exceeded expectations. It’s great to know that Lily made a positive first impression with her warm welcome, and we're glad you enjoyed the special touch of biscuits and coffee in your room. We're also thrilled to hear that you had a great experience with our food and service, and we’ll be sure to pass along your kind words to Marsha. We truly appreciate your thoughtful comments, and we’re so pleased you discovered our hidden gem. We look forward to welcoming you back for another fantastic stay! Best regards Mohammad Tabish Alam

Best value for money in Bristol

트립어드바이저 평점 5.0/5

joshbC3729MX TripAdvisor 인증 리뷰

We had a great stay. Thank you Tabish and all of the staff at Mercure Bristol North the Grange. We are Vegan, the vegan options for dinner are awesome. We were upgraded to a room with a 4 posted bed. We felt like Royalty. The room even had a bar fridge with complementary sparkling and still water cans, and a nespresso pod machine

Dear Josh, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us. It’s fantastic that you enjoyed the vegan dinner options, and we’re glad the room upgrade with the four-poster bed made you feel like royalty! We’re also happy to hear that you appreciated the complimentary sparkling and still water, as well as the Nespresso machine. Tabish and the entire team will be so pleased to hear your kind words. We truly value your feedback and look forward to welcoming you back for another special stay in the future! Kind Regards Mohammad Tabish Alam

Room 108

트립어드바이저 평점 5.0/5

B C TripAdvisor 인증 리뷰

Lovely hotel with lovely assistant Shae on the desk, polite, welcoming & helpful. Made to feel very welcome. Would definitely have another visit and recommend to others. Look forward to my evening.Thank you ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️

Dear WA4964Ylbc, Thank you for your wonderful feedback! We’re so pleased to hear that Shae made you feel welcome and provided excellent service. We’ll be sure to pass along your kind words to her. We’re thrilled that you’re considering another visit and appreciate your recommendation. We look forward to welcoming you back for another great stay! Kind Regards Mohammad Tabish Alam

Lovely

트립어드바이저 평점 5.0/5

Vikki C TripAdvisor 인증 리뷰

We booked an overnight stay for a works Christmas party. On booking in, Shae on reception was lovely, polite and professional and so friendly. Room is clean, fresh and spacious and we are looking forward to food! Thank you Shae for starting our night off beautifully!

Dear 148VIKKIC, Thank you for your lovely feedback! We’re so happy to hear that Shae made a great first impression with her friendly and professional service. We’re also glad you enjoyed your clean and spacious room. We hope the rest of your stay, including the food and Christmas party, was just as enjoyable. Thank you again for your kind words, and we look forward to welcoming you back soon! Kind Regards Mohammad Tabish Alam

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 348 리뷰 9.5/10 위치
  • 755 리뷰 5.1/10 객실
  • 633 리뷰 7.4/10 서비스
  • 21 리뷰 4.1/10 인터넷 가격
  • 364 리뷰 7.9/10 조식
  • 338 리뷰 5.9/10 레스토랑
  • 229 리뷰 3.8/10 분위기
  • 186 리뷰 4.3/10 청결도

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