メルキュール ブリストル グランド ホテル(新装オープン) 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.5/5 1,068 件のレビュー

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メルキュール ブリストル グランド ホテル(新装オープン) - Image 2
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メルキュール ブリストル グランド ホテル(新装オープン) - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • ホテルの専用駐車場

  • 主要なアメニティから徒歩圏内

当ホテルの客室

ホテル所在地

メルキュール ブリストル グランド ホテル(新装オープン)

Broad Street
BS1 2EL ブリストル
イギリス

GPS:51.455372, -2.593519

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.5/5  1,068 件のレビュー

トリップアドバイザーの評価  3.0/5  1,506 件のレビュー

Great location and good price

トリップアドバイザーの評価 4.0/5

vikrorkun Friends getaway - トリップアドバイザー認証口コミ

Great location and very approachable and helpful staff. The place looks good and is clean. Thin walls and a lot of noise during weekends as a lot of people stay there due to its ideal location. Expensive bar and restaurant with questionable quality

Not 'Grand' at all

トリップアドバイザーの評価 2.0/5

richgjy1e トリップアドバイザー認証口コミ

Grand is the wrong name, there is nothing grand. The hotel has an air of shabbiness, our room was small and had the same air, the extractor fan in the bathroom did not work nor did the TV. One wall looked as if some liquid had run down it in rivulets, no wardrobe just a hanging space below which was the kettle and cups etc, no plug though, you had to move it to the bedside table to plug it in. Bar prices were astronomical. We had a tight schedule or would have demanded a different room, as it was we made do but will not go back there again. Only consolation was that the bed was comfortable.

Don’t eat in the hotel

トリップアドバイザーの評価 3.0/5

A8097YXkarenb トリップアドバイザー認証口コミ

Travelling for business snd on my own , didn’t fancy eating on my own so decided to go for room service… well firstly used room phone to call room service 3 times no answer , so thought ok may be a problem so called the reception still no answer, resorted to phone from my personal phone and ring the hotel to place an order. Placed order for a pizza , came quite quickly but for £14.00 didn’t except a shop bought base with added topping , shocking . The ham was just generic what I call plastic hame with a sprinkle of cheese. And other topping looked great but the pizza was luke warm and like cardboard, but couldn’t complain as they were not answering the phone . ( I wonder why) apart from that hotel ok with good location

Hi Karen, Thank you for taking the time to review your stay with us. We're thrilled to hear you found our location to be spot-on for your needs; it's something we're quite proud of! Regarding your room service experience, we're genuinely sorry that it fell short of expectations. It's unusual for our team to miss calls, as we're committed to providing prompt service. We take pride in our Keepers Bar & Kitchen and its locally sourced ingredients, and we regret that the pizza didn't hit the mark on this occasion. Rest assured, we're all about serving up much more than 'cardboard' delights, and we'd love the chance to prove it to you. We hope to see you next time you are in Bristol. All the best, Mahesh, General Manager

Shabby, dark ‘suite’

トリップアドバイザーの評価 2.0/5

glothorn Couples - トリップアドバイザー認証口コミ

We upgraded to a ‘suite’ for an extra £30 for the night but sadly this decision didn’t really pay off. The room did have a sitting area but the two windows were tiny and the lighting poor which made the whole place feel very dark. This may have been a blessing though as it made the multiple nasty stains on the carpet in all spaces less noticeable. It was also very near the elevator and from 6am this was very busy and noisy. On the plus side there was a mini fridge with complimentary soft drinks and a good amount of sundries to make hot drinks. We bought 2 drinks at the bar on arrival and were charged a 90p service charge! The hotel is ideally placed for exploring the offerings of Bristol city centre, which is probably the reason for the price they charge - it’s certainly not for the quality of the rooms! We will probably look elsewhere next time we stay in Bristol

Hi there, Thanks for taking the time to review your stay. It's wonderful you enjoyed the complimentary drinks in our suite's mini fridge and the hot drink options. As for our Keepers Bar, it's usually a hit for its cozy ambiance and we hope you found a favorite drink despite the surprise service fee, which helps us maintain the exceptional service standards. Now, let's shed some light on your suite experience. Our historic building does mean some rooms have smaller windows, adding to the character, but we're looking into brighter lighting solutions to enhance the ambiance. The stains you mentioned are certainly not up to our usual standards, and we're addressing this oversight. We're also tuning up our elevator's manners to ensure it doesn't disturb the peace bright and early. Your feedback is invaluable in helping us enhance our guest experience, and we hope you felt the vibrancy of Bristol city center, just a stone's throw from our doorstep. We hope you'll give us the opportunity to make it up to you. All the best, Mahesh, General Manager

Disappointed

トリップアドバイザーの評価 2.0/5

dwalker5 トリップアドバイザー認証口コミ

I am currently in my hotel room . I booked a ‘quiet room’ . Last night, I experienced a screaming porn show from the room next door , it was quite a performance. Following that , the couple laughed and shouted for another hour, concluding at 2am. I am now in my ‘quiet room ‘ as I type this and there is music pumping out loudly from somewhere in the hotel . If I wasn’t so tired right now I would drive myself back to London! Speaking of driving , the car that the hotel advertises is actually the public car park next door and you will be charged £17 per night !

Hi Walker, Thanks for leaving us this review of your recent stay. It seems you had some trouble with noise during your stay, and for that, we're truly sorry. As for the parking, we're sorry if there was any confusion; the car park indeed operates independently next to us with its own fees. We strive to ensure our communications about parking are crystal clear. We hope you'll give us another chance to provide a better experience in the future. Take care, Mahesh, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,843 件のレビュー 8.8/10 ロケーション
  • 2,701 件のレビュー 4.9/10 客室
  • 1,760 件のレビュー 7.4/10 サービス
  • 27 件のレビュー 6.7/10 インターネット
  • 1,432 件のレビュー 3.7/10 快適さ
  • 972 件のレビュー 4.1/10 清潔さ
  • 858 件のレビュー 4.7/10 設備
  • 704 件のレビュー 6/10 朝食

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