ibis Styles Kota Bharu 3 estrellas

Dear Antonio M. E. A., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your observations, as they help us to enhance our services. We understand your disappointment regarding the provision of complimentary water in the room. While we strive to provide a comfortable experience, we are currently reviewing our amenities to better cater to our guests' needs. Regarding the hot water supply, we apologize for any inconvenience you encountered; we will address the functionality of our equipment to ensure it meets our guests' expectations. We also acknowledge the challenges you faced with the beverage dispensers and the lack of USB charging options. Your insights will be taken into consideration as we continue to improve our facilities for all guests, especially those new to the area. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Best regards, ibis Styles Kota Bharu

Dear Daniel, Thank you so much for taking the time to share your thoughts about your recent stay with us. I’m really glad to hear that you found our hotel to be one of the best in the area and that you appreciated our design and facilities. We’re always striving to provide our guests with a great experience, and your feedback is invaluable in helping us identify areas for improvement. I appreciate your comments regarding our staff and the welcome beverages. We do aim to provide a warm and personal experience for all our guests, especially those with higher tiers, and I’ll certainly make sure to pass your feedback along to our team. Training our staff to be more attentive to these small details is something we’re continuously working on. Regarding the water fountain and room temperature, I’m sorry to hear that you faced some issues. We’re committed to making our hotel as comfortable as possible, and it’s important to us that all amenities work as intended. I’ll be sure to look into the concerns you raised about the water fountain and the lobby temperature. Your point about the room insulation is also noted, and we’ll evaluate how we can minimize noise disturbances in our family rooms. Thank you again for your candid feedback. We’re thrilled to have you with us, and we hope to welcome you back soon for an even better experience! Warm regards, Zac Harun General Manager