Mercure Maldives Kooddoo Resort 4 звезды

Dear Mr. Egor, Thank you very much for sharing your feedback following your recent stay with us. We are pleased to hear that you overall enjoyed your experience, and we truly appreciate your kind ratings across many aspects of your stay. At the same time, we sincerely apologize for the inconvenience caused by the presence of geckos in your villa during the last days of your stay. As a tropical island, such occurrences can occasionally happen; however, we fully understand how this may have affected your comfort. Please kindly note that our pest control team is always available to assist, and we would have been more than happy to take immediate action had we been informed during your stay. We would also like to mention that geckos are harmless and are actually beneficial, as they help control insects by feeding on mosquitoes. Nevertheless, guest comfort remains our priority, and we will always take the necessary steps to minimize any disturbance. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back to Mercure Maldives Kooddoo Resort for an even more comfortable and enjoyable stay. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Elena, Sunny greetings from Mercure Maldives Kooddoo Resort. Thank you very much for your wonderful review and for rating your stay 100/100! We are truly delighted to know that your holiday left such pleasant impressions. It means a lot to us that you highlighted our team. Your kind words about Anastasia, Jo-Ann, Poppy, Manvi, Thiloma, myself and our DJ will certainly be shared with them - they will be so happy to know they helped make your stay special. We are also very pleased that you rated your accommodation, cleanliness, breakfast, WiFi, and our sustainability efforts so highly. Your feedback encourages us to continue delivering memorable experiences to every guest. We sincerely hope to welcome you back again for another unforgettable stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Oksana, Thank you very much for your wonderful review and for awarding Mercure Maldives Kooddoo Resort a perfect score. We are delighted to read that you enjoyed your stay so much. It is fantastic to know that you loved our beautiful house reef and had the chance to see rays, turtles, and even dolphins. While encountering reef sharks can be a little intimidating, we are glad you saw it as a sign of the rich and healthy marine life surrounding the island. We truly appreciate your kind words about our friendly service, delicious food and beverages, and relaxing spa treatments. Your special mentions of Anastasia and Ida from the SPA will be happily shared with them. Thank you as well for your feedback regarding the WiFi speed. We appreciate your comments and continue to work on improvements to enhance our guests’ experience. Thank you once again for your strong recommendation. We sincerely hope to welcome you back in the future for another memorable and relaxing stay in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Ms. Balym, Thank you for taking the time to share your detailed feedback. We are truly sorry to read about the distressing experience you had at the end of your stay, and we sincerely regret the frustration and disappointment this situation caused you. Please accept our deepest apologies for the general power outage and, most importantly, for the lack of timely, clear, and compassionate communication from our side during this unexpected situation. We fully understand how unsettling it must have been and this is not the level of care or reassurance we aim to provide our guests. We would like to thank you for acknowledging the assistance provided by our colleague Raushan and myself and your kind words about this support have been shared accordingly. We are particularly concerned to hear about how the relocation process and billing communication were handled, including the manner of interaction at the airport and the stress caused during the transfer. This is not aligned with our service values. We acknowledge that the situation required greater empathy, clearer explanations, and a more guest-centric approach. Rest assured, we are taking this feedback seriously to improve our crisis communication, guest handling, and internal coordination to prevent such experiences in the future. Regarding the billing and recalculation you mentioned, please be assured that your case is under review. Our management team rechecked the charges related to your stay and the circumstances of the power outage to ensure that everything has been handled fairly and correctly. Once again, we sincerely regret that your stay did not reflect the standards we strive to uphold. Thank you for bringing these matters to our attention. Kind regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort

Dear Sofia, Thank you very much for taking the time to share your feedback and for choosing Mercure Maldives Kooddoo Resort. We are delighted to hear that you enjoyed the resort, our dining options, and the attentive service, especially the assistance provided by Raushan. At the same time, we sincerely apologize for the inconvenience caused by the generator malfunction, which affected water, electricity, and internet, and required you to move to another hotel. We fully understand how challenging and disruptive this situation was, particularly when packing in the dark. Please be assured that your feedback has been shared with our team as we continue to review and improve our emergency procedures to minimize the impact on our guests. We truly appreciate your understanding and positive remarks despite the unforeseen circumstances. It was a pleasure to host you, and we hope to welcome you back for a seamless and relaxing experience in our island paradise. Warm regards, Kseniia Dolganova Guest Experience Manager Mercure Maldives Kooddoo Resort