圣马尔塔埃米莉美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,261 评论

保证最优惠房价
圣马尔塔埃米莉美居酒店 - Image 1
圣马尔塔埃米莉美居酒店 - Image 2
圣马尔塔埃米莉美居酒店 - Image 3
圣马尔塔埃米莉美居酒店 - Image 4
CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, 哥伦比亚

描述

酒店其他优惠

  • 室外儿童活动区设有游乐场

  • 游泳池适合儿童和成人使用，设有高级泳池吧

  • 酒店允许携带宠物。宠物重量不得超过 15 公斤（33 英镑）。

  • 水疗中心、土耳其浴室和按摩房服务

  • 酒店内设有酒吧和餐厅，供应法国美食

我们的客房

酒店位置

圣马尔塔埃米莉美居酒店

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
哥伦比亚

GPS:11.149766, -74.225336

电话
传真 +57 54368484

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANTE EMILE

酒店选用新鲜食材，烹制出口味上乘的国际美食和令人垂涎的当地美食，满足客人的味蕾，让客人在温馨的环境中领略哥伦比亚加勒比精神。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,261 评论

TripAdvisor 评级  4.3/5  493 评论

Good hotel at beach also suitable for families

Tripadvisor 评级 4.0/5

NorthStar272074 Couples - 经 TripAdvisor 认证的评论

Spacious hotel with very nice rooms: very comfortable beds and a good shower (we had Deluxe room with queen-size bed). Room has a nice balcony. The rooms are very quiet and the air-con works well. Breakfast has a big variety of warm and cold local and international dishes. The hotel misses a bit a warm atmosphere. The lobby has it but the pool bar and restaurant are very functional (canteen-like). Staff is very friendly. Short walk to the beach. Beach chairs and umbrella are for free. No beach beds available unfortunately. At the beach be aware to be harassed by vendors and massage ladies constantly (even worse downtown)

Thank you very much for taking the time to share your detailed review. We are delighted to hear that you enjoyed the comfort of our Deluxe rooms, especially the queen-size bed, quiet atmosphere, and well-functioning air conditioning. It’s also wonderful to know you appreciated the spacious balcony and the variety offered at our breakfast buffet. We truly value your feedback regarding the ambiance in certain areas of the hotel. While we’re glad you found the lobby inviting, we understand your comments about the pool bar and restaurant, and we’ll certainly take them into consideration as we look for ways to enhance the overall atmosphere. It’s great to know that you found our team friendly and that you made the most of the short walk to the beach. We regret the inconvenience caused by beach vendors — unfortunately, this is a broader situation in the area, but we appreciate your understanding.

Overpriced and bad service

Tripadvisor 评级 3.0/5

Revilo1203 家庭住宿 - 经 TripAdvisor 认证的评论

It is now the third time I stayed here and will be the last since the hotel and its service gotten worse from time to time. The hotel is really overpriced for what it offers. There are many things they need to improve. Good things are The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach. The rooms and hotel are clean. Things to improve They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles. On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available. They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot. Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc. Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.

Thank you for taking the time to share your detailed feedback. We genuinely appreciate your comments, as they help us better understand our guests’ expectations and the areas in which we can improve. We’re pleased to hear that you found our location convenient and our facilities clean — we work hard to maintain a welcoming environment, and your recognition means a lot to us. That said, we sincerely regret that several aspects of your stay did not meet your expectations. Your concerns regarding water availability, beach seating arrangements, towel service, and breakfast variety are all valid, and we appreciate you bringing them to our attention. We understand how essential these details are in creating a comfortable and enjoyable experience. Regarding the water policy, we do strive to follow environmentally conscious practices, but we understand your perspective and agree that guest comfort should never be compromised. We will review this approach internally to find a better balance. We also take note of your feedback about the beach setup and service responsiveness. Our team will carefully evaluate the number of chairs and umbrellas provided and work on improving the efficiency of our service in both the restaurant and pool areas. Your comparison with international service standards is taken seriously and will be shared with our team to support continued training and development. We hope to have the opportunity to welcome you again in the future and offer a much-improved experience. Your comfort is our priority, and your feedback is the first step toward making positive changes. Hotel Mercure Santa Marta Emile

30 minutes to check out was unreasonable

Tripadvisor 评级 3.0/5

Shane S 经 TripAdvisor 认证的评论

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Thank you for sharing your experience with us. We genuinely appreciate the time you took to provide such detailed feedback — both the positive and the areas where we clearly fell short. First and foremost, we sincerely apologize for the confusion and inconvenience caused regarding the deposit process. We understand how important transparency and timely refunds are, especially during international travel. The situation you described regarding the credit card form, language barrier, and the delay in the refund is not the standard of service we aim to provide. We have already shared your comments with our front desk and accounting teams to review the process and ensure better clarity, efficiency, and multilingual support for future guests. We're also sorry to hear about your experience with one of our staff members at the pool bar. All our guests deserve to be treated with respect and professionalism at all times. We take this kind of feedback seriously and will follow up internally to address the behavior described and reinforce service standards across the team. On the other hand, we’re glad to hear that another team member made your time more pleasant — your recognition of that staff member will be shared with him. Thank you as well for your honest comments about the room category and the pool-facing location. This kind of insight is extremely valuable for future guests, and we appreciate your balanced perspective. Please rest assured that we are currently reviewing the status of your deposit refund. If you have not yet received it, we would be grateful if you could contact us directly at [hotel email or phone number], and we will prioritize resolving this matter immediately. We hope to have another opportunity to welcome you back in the future under better circumstances and provide the kind of experience you expected from us. Hotel Mercure Santa Marta Emile

Good hotel but beware od the staff

Tripadvisor 评级 1.0/5

Witold S 经 TripAdvisor 认证的评论

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

Tripadvisor 评级 5.0/5

Victor L 经 TripAdvisor 认证的评论

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

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其他网络用户评价我们的酒店

  • 465 评论 9.2/10 位置
  • 530 评论 7.6/10 房间
  • 921 评论 8.7/10 服务
  • 12 评论 5.8/10 上网
  • 435 评论 6.4/10 食物
  • 311 评论 8.5/10 沙滩
  • 294 评论 6.6/10 早餐
  • 253 评论 6.2/10 清洁度

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