圣马尔塔埃米莉美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,554 评论

保证最优惠房价
圣马尔塔埃米莉美居酒店 - Image 1
圣马尔塔埃米莉美居酒店 - Image 2
圣马尔塔埃米莉美居酒店 - Image 3
圣马尔塔埃米莉美居酒店 - Image 4
CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, 哥伦比亚

描述

酒店其他优惠

  • 室外儿童活动区设有游乐场

  • 游泳池适合儿童和成人使用，设有高级泳池吧

  • 酒店允许携带宠物。宠物重量不得超过 15 公斤（33 英镑）。

  • 水疗中心、土耳其浴室和按摩房服务

  • 酒店内设有酒吧和餐厅，供应法国美食

我们的客房

酒店位置

圣马尔塔埃米莉美居酒店

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
哥伦比亚

GPS:11.149766, -74.225336

电话
传真 +57 54368484

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANTE EMILE

酒店选用新鲜食材，烹制出口味上乘的国际美食和令人垂涎的当地美食，满足客人的味蕾，让客人在温馨的环境中领略哥伦比亚加勒比精神。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,554 评论

TripAdvisor 评级  4.5/5  487 评论

30 minutes to check out was unreasonable

Tripadvisor 评级 3.0/5

Shane S 经 TripAdvisor 认证的评论

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Good hotel but beware od the staff

Tripadvisor 评级 1.0/5

Witold S 经 TripAdvisor 认证的评论

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

Tripadvisor 评级 5.0/5

Victor L 经 TripAdvisor 认证的评论

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

BEST SHADOW POOL IN TOWN

Tripadvisor 评级 3.0/5

RICARDO V 家庭住宿 - 经 TripAdvisor 认证的评论

Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

Incredible staff

Tripadvisor 评级 5.0/5

luiscW3964QE 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel is located within walking distance of the beach with very nice views of the mountains and the sea , however the most incredible asset is their staff , incredibly helpful for and always willing to help me and my family . We traveled in a family group of 12 with our 7 months old son and my 89 grandma and the staff at the hotels were always eager to help with my sonand my grandma’s needs . The whole staff - front desk - restaurant - cleaners - bar staff were always friendly and very accommodating . I will definitely come back

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 522 评论 9.2/10 位置
  • 647 评论 7.4/10 房间
  • 1,142 评论 8.6/10 服务
  • 23 评论 5/10 上网
  • 522 评论 5.9/10 食物
  • 357 评论 6.7/10 早餐
  • 354 评论 8.5/10 沙滩
  • 323 评论 6.6/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。