Mercure Santa Marta Emile bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.554 ulasan

Jaminan Harga
Terbaik
Mercure Santa Marta Emile - Image 1
Mercure Santa Marta Emile - Image 2
Mercure Santa Marta Emile - Image 3
Mercure Santa Marta Emile - Image 4
CALLE 115 NO 2 39, Bello Horizonte, 470001 SANTA MARTA, Colombia

Deskripsi

Keistimewaan hotel

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

Akomodasi kami

Lokasi hotel

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

Telepon
Fax +57 54368484

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.554 ulasan

Peringkat TripAdvisor  4.5/5  487 ulasan

30 minutes to check out was unreasonable

Catatan Tripadvisor 3.0/5

Shane S Ulasan TripAdvisor tersertifikasi

Our credit card was charged 300,000 COP as a deposit during our stay. We believed that it would have been a hold on the funds like most other hotels we have stayed in. But it was actually charged onto the card. We only spent 66,000 COP. The reception staff member disappeared for more than 10 minutes during the checkout process without explanation. Upon return he asked that we complete and sign a form with our credit card details. The form was in Spanish. Astoundingly the hotel was unable to provide a form in English. We used google translate and crossed out all the Spanish words and replaced them with English words before completing the form. But we still do not have a refund – 8 days after checking out. The basic room was narrow but comfortable. We would recommend booking a higher category of room for more space and declining a pool view room. You can hear kids screaming as soon as it opens. We were served by a surly young man on our first night (see the separate review for Emile Restaurante). We did not tip him, and we got the stink eye from him for the next 5 days. We tried to avoid going to the pool bar when he was working because getting a glass of ice was too much trouble for him. Thankfully a pleasant older bartender rotated shifts with the arrogant young man.

Good hotel but beware od the staff

Catatan Tripadvisor 1.0/5

Witold S Ulasan TripAdvisor tersertifikasi

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

Muy profesionales

Catatan tamu Avis 4.5/5

Jorge G. T. Keluarga - Ulasan terverifikasi ALL

Para repetir.

JORGE GARCIA T. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Santa Marta Emile. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Juan Carlos Valencia Bertin Gerente General

The vacations

Catatan Tripadvisor 5.0/5

Victor L Ulasan TripAdvisor tersertifikasi

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

BEST SHADOW POOL IN TOWN

Catatan Tripadvisor 3.0/5

RICARDO V Keluarga - Ulasan TripAdvisor tersertifikasi

Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 522 ulasan 9.2/10 Lokasi
  • 647 ulasan 7.4/10 Kamar
  • 1.142 ulasan 8.6/10 Pelayanan
  • 23 ulasan 5/10 Internet
  • 522 ulasan 5.9/10 Makanan
  • 357 ulasan 6.7/10 Sarapan
  • 354 ulasan 8.5/10 Pantai
  • 323 ulasan 6.6/10 Kebersihan

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