Mercure Riga Centre 4성

고객 평점 (ALL 평가) 4.1/5 648 리뷰

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Elizabetes 101, LV-1050 RIGA, 라트비아

호텔설명

호텔 추가 정보

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

숙박

호텔 위치

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
라트비아

GPS:56.947592, 24.123197

전화
팩스 +371 67 869 901

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • 휠체어 이용 가능
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

BAR

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  648 리뷰

TripAdvisor 평가  4.1/5  1,003 리뷰

Didnt get the room category we booked. Compensation was a insult

트립어드바이저 평점 2.0/5

torbernhards TripAdvisor 인증 리뷰

So, we booked a Junior Suite through Accor.com. Checked into the hotel, arrived the room, and understood quickly that this was not a junior suite. Talked with the lobby about it, and they confirmed that we didnt got what we booked. They compensated us with 2 cans of Pepsi Cola, and free access to the SPA. Sounds like a decent compensation, huh? Well, that "Spa" can hardly be named a SPA. The only jacuzzi there was cold! We left, and told the lobby that we didnt accept the compensation. The polite receptionist told that she would tell the hotel manager. By the time we checked out, no copensation was given. Very disappointing. The room itself was rather nice and comfortable. The included breakfast was a sad story. 4 stars? Maybe, with better breakfast, SPA and service level. Right now I rate it as a good 3 star hotel. There are better options in Riga for the same price.

Dear Bernhards! Thank you for taking the time to share your feedback. We truly regret to learn that your stay did not meet your expectations. Please accept our sincere apologies for the inconvenience regarding the room category. Providing our guests with the exact room type they have booked is a priority for us, and we are sorry that this was not the case during your stay. We are also sorry to hear that the compensation offered did not meet your expectations and that your experience with the SPA was disappointing. Your comments regarding the jacuzzi temperature and the overall SPA experience have been shared with the relevant teams for immediate review and improvement. We regret that no further resolution was provided before your departure. This is not the level of service we aim to deliver, and we understand your frustration. That said, we appreciate your positive remarks about the comfort of the room. We also take your feedback about breakfast quality seriously and will use it as an opportunity to improve our offering. We value all guest feedback, as it helps us improve our service and facilities. We hope you will give us another opportunity in the future to provide you with a stay that truly reflects our standards. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Good location with average hotel facilities

트립어드바이저 평점 3.0/5

Savakis S TripAdvisor 인증 리뷰

Hotel lacked of facilities. We had to leave our suitcases in a meeting room, not secured, as the lockable luggage facility room was overfilled, because it’s too small. Sunday at the breakfast buffet, could not cater for the guest. Heavily lack of food and beverages. Cups, cutlery, plates were not existent, as they eventually provided us with paper cups for drinks. Understaffed in providing a positive guest experienced and to be able to manage and cope for such a high demand during peak breakfast period. Only positive note is the location of the hotel.

Dear Savakis! Thank you for taking the time to share your experience. We are truly sorry for the inconvenience caused with luggage storage and breakfast service. We understand how frustrating it must have been, especially during a busy period, and we appreciate your patience. Your feedback has been shared with our team to help us improve our facilities and service for future guests. We are glad you appreciated our convenient location and hope to have the opportunity to welcome you again under better circumstances. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

NOT A 4 STAR

트립어드바이저 평점 2.0/5

Go58480347460 TripAdvisor 인증 리뷰

Very poor hotel, not up to standards of Accor/Mercure. The hotel itself is in good location that is about it that is good. Rooms are too hot and air would not work ask for this to be fixed and advised it would’ve switched on it never did called again and advised it cannot be changed. The beds are so small we had a twin room and the beds was like a child’s bed. Breakfast is a complete disaster I can’t tell how it was as the queue was out the door and you could not get seated. Music being played from the down stairs bar into the early hours and you could hear the bass from the 7th floor. Bar for guest closed early on private party being served.. Avoid hotel if you can!!

Dear Guest, Thank you for sharing your feedback. We are very sorry that your stay did not meet your expectations and sincerely apologize for the issues you experienced with the room temperature, bed size, breakfast service, and noise. We understand how frustrating this must have been. We always encourage our guests to reach out to the reception during their stay if any issue arises, as our team is happy to assist immediately and find a solution whenever possible. Your comments have been shared with our management and relevant teams to help us improve. We hope you may consider giving us another opportunity in the future to provide a stay that better reflects the standards we strive for. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Convenient location

트립어드바이저 평점 3.0/5

Shaz S TripAdvisor 인증 리뷰

We got an upgrade as our booking was misplaced but the only upgrade was the size of the room. We had a bar fridge which we couldn’t use as it was locked! Never come across this before but apparently it’s a European thing…depends on what rate you pay. Hot water took a long time to come in the shower. Bed was hard. Coffee table leg was broken so unusable. We asked for another doona and pillow which arrived eventually but without covers on either. Hotel is conveniently located right next to a major shopping precinct so lots of eating options.

Dear Shaz S, Thank you for your feedback. We apologize for the inconveniences caused by the booking issue and the room conditions you experienced, including the minibar, maintenance, and housekeeping matters. This is not the standard we aim to provide, and your comments have been shared with the relevant teams. We are pleased that you appreciated our central location and nearby dining options. We hope to have the opportunity to welcome you again and provide a better experience. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

No Guest Facilities is disappointing

트립어드바이저 평점 2.0/5

ChrisH592 TripAdvisor 인증 리뷰

The hotel was well positioned and the room was good . What let it down was the lack of other facilities , the hotel lobby bar is not open Sunday and Monday ( I was there Sunday and Monday ) for some reason which for such a large hotel was strange , no explanation offered . No where at the hotel to get a coffee or tea, no where to get any food . No room service and the mini bar in the room is locked up so can't be used , so not sure why there are mini bar lists in the room. I witnessed a guest check in late in the evening and asked about the bar and room services or restaurant to be told they couldn't get a drink or any food as they were not available today. Overall the hotel is good standard but the basic hotel facilities are not offered as you would expect for such a large hotel chain. When asked about these the staff on reception don't seem to care too much about the lack of customer facilities either.

Dear Chris, Thank you for sharing your experience with us. We appreciate your kind words regarding our location and room quality. We sincerely regret any inconvenience caused by the temporary closure of our lobby bar and kitchen on Sundays and Mondays. Please note that our Reception team is always happy to suggest alternative options for food and beverages. Directly opposite the hotel, across the street, there is a shopping center with a grocery store, numerous cafés, and restaurants. Additionally, our staff can assist with ordering food delivery to your room at any time. Regarding the minibar you can always request at Reception to have it unlocked for your use. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide a more seamless experience. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 982 리뷰 9.5/10 위치
  • 1,263 리뷰 7.2/10 객실
  • 935 리뷰 7.2/10 서비스
  • 35 리뷰 8.8/10 인터넷 가격
  • 947 리뷰 6.9/10 조식
  • 718 리뷰 7.4/10 안락함
  • 518 리뷰 7.6/10 청결도
  • 358 리뷰 5.2/10 레스토랑

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