Mercure Riga Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 650 ulasan

Jaminan Harga
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Elizabetes 101, LV-1050 RIGA, Latvia

Deskripsi

Keistimewaan hotel

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Akomodasi kami

Lokasi hotel

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telepon
Fax +371 67 869 901

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Dapat diakses kursi roda
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

BAR

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  650 ulasan

Peringkat TripAdvisor  4.1/5  1.003 ulasan

Didnt get the room category we booked. Compensation was a insult

Catatan Tripadvisor 2.0/5

torbernhards Ulasan TripAdvisor tersertifikasi

So, we booked a Junior Suite through Accor.com. Checked into the hotel, arrived the room, and understood quickly that this was not a junior suite. Talked with the lobby about it, and they confirmed that we didnt got what we booked. They compensated us with 2 cans of Pepsi Cola, and free access to the SPA. Sounds like a decent compensation, huh? Well, that "Spa" can hardly be named a SPA. The only jacuzzi there was cold! We left, and told the lobby that we didnt accept the compensation. The polite receptionist told that she would tell the hotel manager. By the time we checked out, no copensation was given. Very disappointing. The room itself was rather nice and comfortable. The included breakfast was a sad story. 4 stars? Maybe, with better breakfast, SPA and service level. Right now I rate it as a good 3 star hotel. There are better options in Riga for the same price.

Good location with average hotel facilities

Catatan Tripadvisor 3.0/5

Savakis S Ulasan TripAdvisor tersertifikasi

Hotel lacked of facilities. We had to leave our suitcases in a meeting room, not secured, as the lockable luggage facility room was overfilled, because it’s too small. Sunday at the breakfast buffet, could not cater for the guest. Heavily lack of food and beverages. Cups, cutlery, plates were not existent, as they eventually provided us with paper cups for drinks. Understaffed in providing a positive guest experienced and to be able to manage and cope for such a high demand during peak breakfast period. Only positive note is the location of the hotel.

NOT A 4 STAR

Catatan Tripadvisor 2.0/5

Go58480347460 Ulasan TripAdvisor tersertifikasi

Very poor hotel, not up to standards of Accor/Mercure. The hotel itself is in good location that is about it that is good. Rooms are too hot and air would not work ask for this to be fixed and advised it would’ve switched on it never did called again and advised it cannot be changed. The beds are so small we had a twin room and the beds was like a child’s bed. Breakfast is a complete disaster I can’t tell how it was as the queue was out the door and you could not get seated. Music being played from the down stairs bar into the early hours and you could hear the bass from the 7th floor. Bar for guest closed early on private party being served.. Avoid hotel if you can!!

Convenient location

Catatan Tripadvisor 3.0/5

Shaz S Ulasan TripAdvisor tersertifikasi

We got an upgrade as our booking was misplaced but the only upgrade was the size of the room. We had a bar fridge which we couldn’t use as it was locked! Never come across this before but apparently it’s a European thing…depends on what rate you pay. Hot water took a long time to come in the shower. Bed was hard. Coffee table leg was broken so unusable. We asked for another doona and pillow which arrived eventually but without covers on either. Hotel is conveniently located right next to a major shopping precinct so lots of eating options.

No Guest Facilities is disappointing

Catatan Tripadvisor 2.0/5

ChrisH592 Ulasan TripAdvisor tersertifikasi

The hotel was well positioned and the room was good . What let it down was the lack of other facilities , the hotel lobby bar is not open Sunday and Monday ( I was there Sunday and Monday ) for some reason which for such a large hotel was strange , no explanation offered . No where at the hotel to get a coffee or tea, no where to get any food . No room service and the mini bar in the room is locked up so can't be used , so not sure why there are mini bar lists in the room. I witnessed a guest check in late in the evening and asked about the bar and room services or restaurant to be told they couldn't get a drink or any food as they were not available today. Overall the hotel is good standard but the basic hotel facilities are not offered as you would expect for such a large hotel chain. When asked about these the staff on reception don't seem to care too much about the lack of customer facilities either.

Dear Chris, Thank you for sharing your experience with us. We appreciate your kind words regarding our location and room quality. We sincerely regret any inconvenience caused by the temporary closure of our lobby bar and kitchen on Sundays and Mondays. Please note that our Reception team is always happy to suggest alternative options for food and beverages. Directly opposite the hotel, across the street, there is a shopping center with a grocery store, numerous cafés, and restaurants. Additionally, our staff can assist with ordering food delivery to your room at any time. Regarding the minibar you can always request at Reception to have it unlocked for your use. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide a more seamless experience. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 982 ulasan 9.5/10 Lokasi
  • 1.263 ulasan 7.2/10 Kamar
  • 935 ulasan 7.2/10 Pelayanan
  • 35 ulasan 8.8/10 Internet
  • 947 ulasan 6.9/10 Sarapan
  • 718 ulasan 7.4/10 Kenyamanan
  • 518 ulasan 7.6/10 Kebersihan
  • 358 ulasan 5.2/10 Makanan

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